Last update: 16th of April, 2025

These Terms of Use and the Privacy Policy (together, the “Terms”) apply to any person located in the United States of America that registers for and/or opens a CEX.IO Account or any associated mobile applications, website, or application program interfaces (together, the “Site” or “Platform”). These Terms constitute a legally binding agreement between you (also referred to herein as “User”) and CEX.IO Corp. (“CEX.IO”, “us”, or “we”). By registering for and opening a CEX.IO Account or accessing the Site, you understand and accept these Terms and agree to be bound by and act in accordance with them. If you are using the Platform on behalf of a business or entity, you acknowledge and agree that you have authority to bind such business or entity and that such business or entity accepts these terms.These Terms set forth the terms for your use of the Site and are effective as of the date you accept or otherwise agree to the terms of this Agreement (“Effective Date”). Users may be granted additional levels of access to the Site and their relationship with CEX.IO may be governed by additional agreements and/or terms of use that govern their account(s) (e.g. CEX.IO Prime users must agree to the Prime Liquidity Service Agreement).

CEX.IO reserves the right to change or modify the terms and conditions contained in these Terms, including but not limited to any policy or guideline of the Platform, at any time and at its sole discretion. If you keep using our services after these Terms have changed and gone into effect, that means you have accepted those changes and they are legally binding on you. If you do not agree with the changed terms, you must stop using our services immediately. You agree that we will not be liable to you or any third party as a result of any losses suffered by any modification or amendment of these Terms.

You are solely responsible for understanding and complying with any and all federal and state laws, rules, and regulations that may be applicable to you in connection with the use of the Site and any and all services, products, and content of CEX.IO.

IF YOU DO NOT AGREE TO THE TERMS, DO NOT ACCESS THE SITE OR USE OUR SERVICES.

STATE LICENSE DISCLOSURES

CEX.IO maintains licenses to engage in money transmission activities in many states, and these licenses may impact our provision and your use of certain CEX.IO services depending on where you live. CEX.IO’s licenses and corresponding required disclosures can be found on the Licenses and Registrations page, which is incorporated here by reference.

PLEASE BE ADVISED THAT THESE TERMS OF USE INCLUDE AN ARBITRATION PROVISION THAT GOVERNS THE RESOLUTION OF DISPUTES BETWEEN YOU AND CEX.IO. BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THE TERMS SET FORTH HEREIN, INCLUDING THE ARBITRATION PROVISION DETAILED BELOW.

THE ARBITRATION PROVISION OUTLINES THE PROCESS BY WHICH DISPUTES WILL BE RESOLVED AND MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING THE WAIVER OF YOUR RIGHT TO PURSUE CLAIMS IN COURT OR PARTICIPATE IN CLASS ACTIONS. IT IS IMPORTANT THAT YOU CAREFULLY READ AND UNDERSTAND THE ARBITRATION PROVISION BEFORE CONTINUING TO USE OUR SERVICES.

1. DEFINITIONS

1.1. Capitalized terms not otherwise defined in these Terms will have the following meaning:

• “Account” or “CEX.IO Account” means a personal secure profile created by you on our Site or App. It allows you to access and use our services and manage your preferences.
• “Affiliates” means, with respect to a legal entity, another legal entity that controls, is under common control with, or is controlled by the first legal entity. The Site may be operated or provided by CEX.IO, its Affiliates or their respective contractors.
• “Application“ or “App“ refers to a software program designed to run on electronic devices, including but not limited to mobile phones, tablets, and computers. The application may provide various services, features, or functionalities.
• “Biometric Data” means the unique physical, physiological or behavioral characteristics of an individual that can be used to identify or authenticate their identity. It includes, but is not limited to fingerprints, facial recognition patterns, voiceprints, or other biologically derived or physical traits that can be digitally captured or stored.
• “Bundle” means a trading service into which the User can buy Digital Assets immediately (instantly) from Digital Assets.
• “Content” refers to all information, data, materials, text, images, videos, audio, graphics, software, and any other digital assets or elements made available on our website or through our services. This includes, but is not limited to, any content provided by us, user-generated content, third-party content, product descriptions, articles, blog posts, comments, reviews, and any other information presented or accessible within the scope of our platform or services. The term “Content“ encompasses all forms of media and resources that Users may encounter or interact with while using our Site.
• “Delisting”: means ceasing to support a particular Digital Asset by CEX.IO, disabling a Digital Asset’s deposit/withdrawal functions and removing Digital Asset’s trading pairs from the CEX.IO platform.
• “Deposit” means a Transaction involving the transfer of Funds to the Account.
• “Digital Asset (Asset)” means any digital asset (including a virtual currency) which is a digital representation of value based on or built on top of a cryptographic protocol of a computer network (e.g. bitcoin, ether and litecoin).
• “Fees” means any type of fee collected by CEX.IO such as commission and services fees.
• “Fiat currency” means government-issued currency that is designated as legal tender in its country of issuance through government decree, regulation, or law.
• “Freeze” or “Account Freeze” refers to the temporary suspension or restriction of certain account functionalities, including but not limited to buying, selling, converting, and transferring Funds within the account. During the account freeze period, a User is unable to perform any transactions until the freeze is lifted or resolved.
• “Funds” means Digital Assets and/or USD currency.
• “Instant Buy” means a trading service into which the User can buy Digital Assets immediately (instantly) from Fiat currency.
• “Instant Sell” means a trading service into which the User can convert Digital Assets to Fiat currency immediately (instantly).
• “Market Manipulation” means actions taken by any User or a person acting in concert with a User which are intended to (i) deceive or mislead other Users; (ii) artificially control or manipulate the price or trading volume of Funds; (iii) aid, abet, enable, finance, support or endorse either of the above.
• “Order” means the User’s instruction to buy or sell Digital Asset.
• “Restricted Location” means a state where CEX.IO is not permitted to provide services (e.g. New York). For any information specific to your state, please see the Licenses and Registrations page.
• “Rounding Policy” means the rules and methods applied by CEX.IO when determining the price and quantity of cryptocurrencies in trading Transactions.
• “Services” means all and any technologies, products and/or functionalities provided by CEX.IO.
• “Site” means the online platform or website operated by CEX.IO through which services are provided to you. It’s the place where we offer our services to you, providing a digital environment with all the features and tools you need to access and use our services. This includes Apps (e.g. mobile applications), websites, and application program interfaces.
• “Transaction[s]” refers to when you buy, sell, send, convert, or carry out other transactions in Assets.
• “Transaction Details” means details of the transaction, including, but not limited to recipient's wallet address, payment details, bank account information, etc.
• “Withdrawal” means a Transaction involving a transfer of Funds from a user’s account to your bank account or to an account opened in any other financial institution.

2. RISK WARNING

2.1. Digital Assets and associated activities involve a significant amount of risk. Prices can fluctuate, often significantly, on any given day. Because of such price fluctuations, you may gain or lose value of your assets at any given moment. Digital Assets may be subject to large swings in value and may even become completely worthless. There is always an inherent risk that losses will occur as a result of buying, selling, or trading anything on the market. Digital Asset trading has specific risks, which are not shared with other official currencies, goods, or commodities in a market.

2.2. Taxes may be payable on any return and/or on any increase in the value of your Digital Assets and you should seek independent advice on your tax obligations. CEX.IO is not responsible for any violation made by the User due to their obligation to calculate and pay taxes and duties.

2.3. Digital Assets are not legal tender and are not backed by the government. CEX.IO is not a bank and CEX.IO Accounts are NOT subject to Federal Deposit Insurance Corporation (FDIC) or Securities Investor Protection Corporation (SIPC) protections.

2.4. Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of Digital Assets.

2.5. Transactions in Digital Assets may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Some Digital Assets transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the Transaction. The value of Digital Assets may be derived from the continued willingness of market participants to exchange USD currency for Digital Assets and Digital Assets for Digital Assets, which may result in the potential for a permanent and total loss of value of a particular Digital Asset should the market for that Digital Asset disappear.

2.6. The nature of Digital Assets may lead to an increased risk of fraud or cyber-attack. The nature of Digital Assets means that any technological difficulties experienced by CEX.IO may prevent the access or use of a User's Digital Assets.

2.7. Any account maintained by CEX.IO for the benefit of its Users may not be sufficient to cover all losses incurred by Users. There may be additional risks, which have not been foreseen or identified in the current Terms of Use. Carefully assess whether your financial situation and tolerance for risk is suitable for buying/selling/trading Digital Assets.

2.8. CEX.IO does not provide any financial, investment or legal advice in connection with the Services provided by CEX.IO. While our products and services may involve the use of various digital assets, it is essential to understand that our company does not endorse, promote, or provide any investment advice or recommendation regarding these digital assets.The inclusion of any specific digital asset within our products and services should not be construed as an endorsement or validation of its value, utility, or potential investment merit. Users are solely responsible for conducting their own research and making informed decisions concerning the use and involvement of digital assets. Our company disclaims any association, sponsorship, or endorsement of any particular digital asset, and we encourage users to exercise caution and diligence when dealing with digital assets within the scope of our products and services.

2.9. CEX.IO may provide information on the price, range, volatility of Digital Assets, and events that have affected the price of Digital Assets, but it should not be considered as an investment or financial advice and should not be construed as such. Any decision to buy or sell Digital Assets is Your decision and CEX.IO will not be liable for any loss suffered. You should conduct your own research regarding Digital Assets.

3. SERVICES

3.1. Generally, our Site allows users to buy, sell, and convert Digital Assets. The range of services offered depends upon your state of residence and whether you are a person, institution, corporation or other legal entity. We may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services. Services include, but are not limited to:

• Instant Buy / Sell

General. Instant Buy / Sell, allows users to buy or sell Digital Assets for a fixed price quoted by CEX.IO in USD currency. Digital Asset purchases and sales made via Instant Buy / Sell are filled entirely at a single price. Your use of Instant Buy / Sell must comply with the aforementioned requirements found in these Terms.

Bundle. The CEX.IO Bundle is a feature of the Instant Buy service that allows you to purchase Digital Assets in a single-click transaction, subject to our current fees for purchasing Digital Assets. The Digital Assets available for Instant Buy are made available by CEX.IO at its sole discretion.

All pricing or performance data related to the Instant Buy is for informational purposes only. The Instant Buy is not an offer to purchase any single security, investment, or financial instrument. The Instant Buy offer is not a recommendation to buy, sell or hold any Digital Assets or any amount of Digital Assets and does not constitute investment advice, financial advice, or trading advice.

Transaction Price. The quoted price is locked-in a specific time period, if the time period expires the quoted price is recalculated. Once the user confirms the purchase, the price is set.

• CEX.IO Prime

General. CEX.IO Prime is a technical solution for institutional clients which provides two-sided (buy and sell) aggregated liquidity, available via web and API. Prime aggregates liquidity from the reputable regulated exchanges. The users of Prime thereby have uniform access to multiple sources of liquidity in one place. The smart order router determines the most optimal execution and executes the order at the best possible price. This aggregation of liquidity and order routing is available via a proprietary technical solution called Aggregator. The Aggregator is a smart order router that performs the optimal order execution, from price and time perspectives, given the combined available liquidity on multiple trading venues.

• Wallet

General. Your CEX.IO Wallet allows you to deposit, withdraw, and convert select Digital Assets. Your Digital Assets are not insured by the FDIC or SIPC. Under no circumstances should you attempt to use your CEX.IO Wallet to store, send, request, or receive any assets other than supported Digital Assets. CEX.IO assumes no responsibility in connection with any attempt to use your CEX.IO wallet with Digital Assets that we do not support. You understand and agree that CEX.IO is not liable for any unsupported Digital Asset that is sent to a wallet associated with your CEX.IO Account. In order to view our current list of supported Digital Assets, please log into your Account.

4. ELIGIBILITY

4.1. By registering an Account, you expressly represent and warrant that you:

• will follow the rules and laws of your jurisdiction from where you will access the Site;
• are not located in a Restricted Location;
• are at least 18 years old and have the legal authority and capacity to accept these Terms and participate in transactions involving Digital Assets; and
• have not been previously removed or suspended from the Site.

4.2. You agree that you will not grant any person or organization access to your User Account, except as described herein, as granting access may violate Applicable Laws and Regulations.

5. FEES & COMMISSIONS

5.1. CEX.IO makes money when you buy, sell or convert digital assets. We reserve the right to charge for, or change the fees associated with, the use of the Site at any time subject to reasonable notice and these Terms. For information on fees see the CEX.IO Limits and Commissions page.

5.2. Prior to using the Services, you must consider the fee rates published on the Fee Schedule page. However, CEX.IO reserves the right to change the Transaction fee rates from time to time by publishing updates on the Fee Schedule page.

5.3. The Transaction fee amount is automatically charged off in the currency indicated after symbol '/' in the trading pair after the relevant Transaction. Thus, for BTC/USD the fee is charged in USD; for ETH/BTC the fee is charged in BTC.

5.4. The minimum transaction fee equals the minimum currency amount. For Fiat currency, it equals 0.01, for Digital Asset it depends on the asset. The Transaction fee is charged according to the Rounding Policy described below.

5.5. The minimum and maximum price, as well as the minimum and maximum Order amount, varies for each trading pair and can be seen on the Trade Page when placing an order.

5.6. For specific types of Orders, the Transaction fee may differ from those published on the 'Fee Schedule' page. The Transaction fee rate shall be disclosed before the Order execution.

5.7. The Transaction fee, other charges, as well as the charging procedure can be changed/reviewed unilaterally by CEX.IO from time to time and such changes shall become effective the moment they are posted on the Site.

5.8. The User acknowledges and agrees that every Digital Asset network can deduct its own network fee.

5.9. CEX.IO may charge network fees, sometimes called miner fees or gas fees, to process Digital Asset Transactions on the User’s behalf. CEX.IO will calculate the network fee at its discretion.

5.10. By using the Services, you agree to pay all applicable Fees.

6. TRADING FEE BALANCE AVAILABLE ON THE CEX.IO SPOT TRADING PRODUCT

6.1. At its sole discretion, CEX.IO may offer Users an incentive, in the form of a trading fee balance credited to a User, to use the CEX.IO Spot Trading platform. The trading fee balance is conditional, limited in size and in use. 

6.2. Specific conditions (requirements) fulfillment of which may grant the User the trading fee balance (hereinafter - “Trading Fee Balance”) are up to CEX.IO and subject to change without notice. The total Trading Fee Balance may consist of several parts, granted upon fulfillment of specific conditions, with separate expiration dates or remain open-ended. Specific mechanics of how each specific Trading Fee Balance is granted, including but not limited to the landing page address, timing of the Trading Fee Balance delivery, are also up to CEX.IO and subject to change without notice. 

6.3. The mechanics and conditions to getting the Trading Fee Balance may include a few steps, e.g. corresponding to the User’s onboarding on the Platform, each of which may be rewarded with a separate Trading Fee Balance. The participation may include the need to opt-in. If opt-in is included as a condition to participation, only steps completed after the opt-in on the dedicated landing page count towards the potential eligibility for the Trading Fee Balance.  Steps completed prior to the opt-in, when the opt-in is required, do not count towards the potential eligibility for the Trading Fee Balance.

6.4. The Trading Fee Balance can be issued  in the form of a trading fee discount within the CEX.IO Spot Trading product of a specific value in Tether (“USDT”) (or any other cryptocurrency) held on the User’s account, separate from the User's CEX.IO Spot Trading usual account balance. 

6.5. Depending on the type, the Trading Fee Balance may have either a specified expiration date or be open-ended. Please refer to the expiry date on the individual Trading Fee Balance that can be found on the User’s “Finances” page in the trading terminal.

6.6. In case the specific Trading Fee Balance has an expiration date, then after the expiry date, the remaining unused Trading Fee Balance will expire and be burned without the possibility of its further use. Any orders active after the expiration of a specific Trading Fee Balance  will be fulfilled at the applicable fees charged from the User's other available Trading Fee Balances, if any. If no other specific Trading Fee Balance is available to the User, the applicable fees will be deducted from the User's CEX.IO Spot Trading usual account balance.

6.7. In the case the User receives an open-ended Trading Fee Balance, the User will be able to use the Trading Fee Balance on CEX.IO Spot Trading until the User spends it. Notwithstanding the above, the User agrees that CEX.IO reserves the right to unilaterally terminate such Trading Fee Balance and write off the unused portion of the Trading Fee Balance allocated to the User’s CEX.IO Spot Trading account.

6.8. The User is able to check their available Trading Fee Balance and its parts, if applicable, on the User’s “Finances” page in the trading terminal.

6.9. In the case when, the User has X amount of USDT on the Trading Fee Balance, and a trading fee for the order is Y amount of the second currency of a trading pair chosen (for example, for the ETH/BTC trading pair the fee will be calculated in BTC), then the equivalent of Y amount will be withdrawn from the User’s CEX.IO Spot Trading Fee Balance at the CEX.IO Spot Trading’s current applicable spot market rate, which may be volatile.

6.10. In the case the Trading Fee Balance can only cover a portion of the applicable trading fees on the CEX.IO Spot Trading product, then the portion of the trading fees will be covered by the Trading Fee Balance, while the remaining trading fees will be charged as usual from the User’s CEX.IO Spot Trading account’s balance.

6.11. If there is another unexpired Trading Fee Balance on a User’s CEX.IO Spot Trading’s account, this balance will be used automatically towards the applicable CEX.IO Spot Trading fees.

6.12. Trading Fee Balance can only be used as a discount towards applicable trading fees on CEX.IO Spot Trading. Trading Fee Balance cannot be traded, exchanged, transferred, or withdrawn for equivalent currency or equivalent digital assets. The Trading Fee Balance can be used only to cover trading fees of the CEX.IO Spot Trading and no other CEX.IO products.

6.13. In the event of CEX.IO and/or CEX.IO Spot Trading initiates Platform and/or Service maintenance, repairs, upgrades, or any Force Majeure Event (as specified in the Terms of Use), the Trading Fee Balance may be suspended for a period of time until CEX.IO and/or CEX.IO Spot Trading resumes or is reasonably expected resume its Service.

6.14. CEX.IO may change, extend, freeze, terminate, cancel, or retrieve (write off) the Trading Fee Balance before the expiration date and the open-ended Trading Fee Balance, whether or not with notice. This may happen for several reasons, including, but not limited to, a violation of the Terms of Use or other legal documentation and/or Policy by the User, potential services abuse, a risk of money laundering and/or other suspected illicit activities, and/or other activities or behaviors. These, in CEX.IO’s sole and absolute discretionary power, may disqualify the User for the Trading Fee Balance, and/or may deem the User unfit to participate further in this promotion.

6.15. In order to comply with local regulations, certain features may not be available or may become unavailable in the User’s region.

6.16. For more information regarding the CEX.IO Spot Trading product’s Trading Fee Balance functionality please refer to CEX.IO Help Center.

6.17. While the Trading Fee Balance represents a discount to the CEX.IO Spot Trading fees, the User should determine any potential individual tax obligations and possibly seek independent tax advice. 

7. PAYMENT SERVICES PARTNERS

7.1. CEX.IO uses third party payment processors to process any US currency payment between you and CEX.IO, including but not limited to payments in relation to your use of our Site. The name on your linked bank account or on any other payment instrument must match the name verified on your Account(s).

8. ROUNDING POLICY

8.1. CEX.IO uses the Rounding Policy in the favor of the Platform on all financial transactions. CEX.IO rounds Fiat currencies to the second digit after the separator. The Rounding Policy for Cryptocurrencies varies depending on Cryptocurrency.

8.2. For the purpose of the processes optimization, transactions on the Platform with regard to some items (including, but not limited to currencies, Cryptocurrencies, etc.) will not be reflected on the User’s Account and will appear as the next whole unit in accordance with the Rounding Policy.

9. DATA PROTECTION AND SECURITY

9.1. You acknowledge and agree that we may process personal data, including sensitive and biometric data, in relation to you. Please review our Privacy Policy for more information on how we collect and process personal information relating to the Site.

9.2. When you open or log into your CEX.IO Account, your personal information will be stored by CEX.IO in accordance with all applicable regulations. All users are subject to our KYC/CDD procedures prior to using our services. Unauthorized access to Your CEX.IO Account by unregistered Users may result in the termination of all related CEX.IO Accounts.

9.3. You are responsible for maintaining the confidentiality of his Account’s credentials, including, but not limited to a password, email, wallet address, balance, and of all activity including Transactions made through the Account. CEX.IO personnel will never ask you to disclose this password. We recommend that you change your password every three months in order to reduce the risk of a security breach in relation to the Account. If you have any security concerns about your Account, login details, password, or other security feature being lost, stolen, misappropriated, used without authorization, or otherwise compromised, you must change the password. Contact Support Service at support@cex.io as soon as possible upon becoming aware of any loss, theft, misappropriation, or unauthorized use of your Account, login details, password, or other security features. Any undue delay in notifying CEX.IO may not only affect the security of the Account but may result in you being liable for any losses as a result. If you suspect that someone else accessed your Account, you should also contact any appropriate government agency to report the incident.

9.4. You must take reasonable care to ensure that your email account(s) are secure and only accessed by you, as your email accounts(s) may be used to reset passwords or to communicate with you about the security of the Account. CEX.IO cannot be liable for the breach of an email account resulting in an unauthorized Transaction executed without proper confirmation. Should the email addresses registered with your Accounts be compromised, you should, without undue delay after becoming aware, contact Support Service at support@cex.io as well as contact your email service provider. Promptly reporting a security breach does not imply that CEX.IO will reimburse you for any losses incurred, nor will CEX.IO be held liable for any losses resulting from the security breach.

9.5. Additional products or services accessed by you may have additional security requirements and you must comply with those security requirements as well.

9.6. Irrespective of whether the User is using a public, a shared or their own computer to access the Account, the User must always ensure that their login details are not stored by the browser, cached, or otherwise recorded. The User should never use any functionality that allows login details or passwords to be stored by the computer they are using.

9.7. Two-factor authentication must be enabled in order to make any withdrawals. CEX.IO maintains multi-vector security settings to protect your assets and CEX.IO ecosystem from bad actors. We closely monitor the potential vulnerability of users who may be more likely a target for fraudsters and/or susceptible to fraud.

9.8. CEX.IO reserves the right to require a “live“ communication by webcam or “liveness check“ via User’s mobile phone with User to confirm any details or respond to your customer services requests. Such requests will only be made via in-app chat or from a CEX.IO domain email.

9.9. CEX.IO is aware that scammers can potentially target any digital asset platform providers with fake sites and fake customer service provision. You therefore agree to check any incoming messages to you which appear to originate from CEX.IO by checking the originating email address and website address; no variations should be accepted by you other than a CEX.IO suffix/domain. If you are unsure, never click on any suspicious link and contact CEX.IO with your User number on support@cex.io for support. CEX.IO will never seek “remote access“ to your Account; if you are asked by anyone purporting to be from CEX.IO to supply access to your screen, immediately halt communications, change your password and contact Customer Services to advise us you may have been targeted by a scammer.

9.10. CEX.IO will aim to support any Account restrictions you wish to put in place. These may change from time to time, but include:

• limit alerts;
• sending restrictions;
• two-factor authentication;
• pre-transaction;
• re-verification; and 
• other measures.

9.11. You agree that changes to your Account settings which reduce your security may require verification to ensure we are engaging with you as a legitimate User.

10. BIOMETRIC DATA

10.1. Consent to the Collection, Storage, Use, and Transmission of Biometric Data. When you create your Account, CEX.IO or its subcontractor may collect, store, use, and transmit Biometric Data solely for identity verification and fraud prevention purposes. By creating the Account, you authorize CEX.IO or its subcontractor to carry out these actions with your Biometric Data.

10.2. Disclosure of Biometric Data. CEX.IO will protect your biometric data from unauthorized disclosure using reasonable measures consistent with industry standards. CEX.IO will not disclose your Biometric Data to any person or entity other than our affiliates and subcontractors for the purposes specified in these Terms, unless (a) CEX.IO has obtained your written consent; (b) the Biometric Data must be disclosed to complete a financial transaction authorized by you or otherwise to provide you with any Services; (c) disclosure is required by state or federal law; or (d) disclosure is required pursuant to a valid warrant or subpoena.

10.3. CEX.IO will not sell, lease, or trade your biometric data.

10.4. Retention of Biometric Data and Destruction Schedule. CEX.IO will permanently destroy your Biometric Data when either (a) the initial purpose for collecting or obtaining such data has been satisfied or (b) the record retention rules have been satisfied.

11. ACCOUNT CREATION

11.1. USA Patriot Act Notification. As a licensed non-bank financial institution and Money Services Business in the United States, CEX.IO Corp. must comply with Section 326 of the USA PATRIOT ACT; which requires all financial institutions to obtain, verify, and record personal information that identifies each person who opens the Account. This federal requirement applies to all Users. This personal information is used to assist the United States government in the fight against the funding of terrorism and money-laundering activities. For further information regarding our use and storage of your personally identifying information, please refer to CEX.IO Corp.’s Privacy Policy.

11.2. In order to create an account, you must provide the required identification information pursuant to our Bank Secrecy Act (“BSA”) and Anti-Money Laundering (“AML”) Compliance Program (collectively, our “BSA/AML Program”).

11.3. Identification and verification procedures (also known as 'Know Your Customer' or 'KYC') are required for all Transactions. All new and existing Users of the Platform must pass the verification procedures. CEX.IO reserves the right to limit the Platform functionality to Users who have not passed verification. If you refuse to provide required documents and information under KYC procedures, CEX.IO reserves the right to immediately terminate the Services provided to you.

11.4. You undertake to provide CEX.IO with correct and relevant documents and personal information. If a User provides counterfeit documents or false personal information, such behavior will be interpreted as fraudulent activity and reported to the relevant governmental authorities.

11.5. CEX.IO may conduct periodic reviews of the User account information as mandated by CEX.IO regulators. To ensure compliance with the applicable regulations, CEX.IO must represent that the personal information and account information used to compile the User customer profile is up to date and accurate.

11.6. You hereby authorize CEX.IO to, directly or indirectly (through third parties), make any inquiries as we consider it necessary to check the relevance and accuracy of the information provided for verification purposes. Personal information transferred will be limited to only the data that is strictly necessary and will only be transmitted with security measures in place to protect the data.

11.7. You agree, represent, and warrant that any Digital Assets deposited to your Account, as well as any Fiat currency used in connection with the Site, belong to you and are sourced lawfully. Furthermore, you affirm that all funds in your account, past or future, in your Account, are not the direct or indirect proceeds of any criminal or fraudulent activity.

11.8. CEX.IO has also the right to request you to provide additional verification documents even if you have already passed the verification process to ensure the effective implementation and enforcement of Bank Secrecy Act ('BSA') and KYC Policy and applicable regulatory requirements. If a User does not respond to such requirements in a timely manner CEX.IO has a right to limit its Services or to stop providing them until the requirements are met.

11.9. In order to use any of the Service(s), you must first register to use the Service(s) by providing your email and/or mobile phone number, full name, date of birth, residential address, government identification number, taxpayer identification number and other personal or company information to verify your identity along with affirming these Terms.

11.10. You are allowed to register only one Account on the Platform. Thus, any additional Account created by the same User may be suspended or closed.

11.11. You also agree that all actions conducted on your Account are recognized as those made on your behalf and at your own discretion.

11.12. You agree to provide us accurate and authentic information we request at registration and on an ongoing basis for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime, including without limitation a copy of your government issued photo ID, or evidence of residency such as a lease or utility bill. You further certify under penalty of perjury that all information provided by you is correct, accurate and authentic.

11.13. If any information provided by you changes, it is your obligation to provide to CEX.IO such updated information as soon as possible. We may, in our sole discretion, refuse to allow you to register to use the Service(s) or limit Users from registering multiple accounts. By registering an Account with CEX.IO, you agree and represent that you will use that Account only for yourself, and not on behalf of any third party, unless approved by CEX.IO. If you plan to use the Service(s) on behalf of a legal entity, such a legal entity shall register a corporate account with CEX.IO and you shall not use your individual account for business purposes.

12. GOVERNING LAW

12.1. Your conduct on the Site is subject to compliance with the following laws and regulations, but please note that this list is not exhaustive.

The Bank Secrecy Act of 1970 (“BSA”);

The USA PATRIOT Act of 2001 (“PATRIOT Act”);

Money Services Business (“MSB”) regulations under the Financial Crimes Enforcement Network (“FinCEN”);

Applicable state money transmission laws (“MTL”);

Applicable regulations and guidance set forth by FinCEN;

Applicable regulations and guidance set forth by Internal Revenue Service (“IRS”) and applicable state taxation authorities; and

Applicable regulations and guidance set forth by the Federal Trade Commission (“FTC”).

12.2. You agree and understand that by signing up and using CEX.IO's Services in any capacity, you agree to act with compliance, and are legally bound by these Terms, and all applicable laws and regulations.

13. PROHIBITED TRANSACTIONS

13.1. Prohibited Transactions are transactions that are not permitted to be funded, paid for, securitised or otherwise made dependent or linked to the use of the CEX.IO Account and CEX.IO Services in general. Please note that CEX.IO does not provide services for transactions related to the prohibited industries, and business activities outlined below (each a “Prohibited Activity”). This list is not exhaustive and may include other types of businesses subject to relevant laws and regulations, policies and procedures, and other factors used by CEX.IO to determine availability at their sole discretion.

1. Adult entertainment industry, pornography. Adult services, including prostitution, escorts, pay-per-view, sexual massages, fetish services, mail-order brides, and adult live chat features. Adult video stores. Gentlemen's clubs, topless bars, and strip clubs. Pornography and other mature audience content (including literature, imagery and other media) depicting nudity or explicit sexual acts. Any artificial-intelligence-generated content that meets the above criteria. Cyberlockers, regardless of whether they host adult content.
2. Arms, Ammunition, Firearms, Weapons, Explosives and Dangerous Materials industry. Guns, gunpowder, ammunition, fireworks and other explosives. Weapon components such as firing pins, magazines, clips, and firearm conversion kits and any 3D-printed weapons. Pepper spray and stun guns. Swords and katanas, unless they are meant as replicas or for the practice of martial arts. Machetes. Disguised knives and knives with opening mechanisms designed for quick deployment of a blade. Pesticides requiring application by a certified professional. Research chemicals. Toxic, flammable, combustible or radioactive materials. Unmailable goods, per the United States Postal Service.
3. Cash Transactions Businesses (Cash Heavy Businesses). Physical cash businesses where the business activity is based in physical “hard” cash used for financial services or physical transfer of currency (notes and coins) from one party to another. This is in contrast with cash used for the purchase of goods and non-financial services (Mom and Pop store purchases). Examples of cash for financial services would include businesses cashing checks (check cashers) and sellers of money orders. Kiosk or other ATMs that accept cash to facilitate the purchase of cryptocurrency or alternative financial services such as bill payment, money transfer, prepaid cards.
4. Forex Services. Forex Trading businesses that offer a high degree of leverage, are susceptible to high volatility, represent a significant risk of recall, offer trading via CFD-like products, or have no, or weak KYC/AML procedures.
5. Gambling. Games of chance including gambling, internet gambling, casino games, sweepstakes and contests, and fantasy sports leagues with a monetary or material prize. Payments of an entry or player fee that promises the entrant or player will win a prize of value; lotteries. Sports forecasting or odds making with a monetary or material prize. Bidding fee auctions.
6. Marijuana / Cannabis. Cannabis products. Cannabis dispensaries and related businesses. CBD products with THC levels that are greater than the applicable local jurisdiction’s legal limit, including CBD edibles. Hydroponic equipment and other cultivation or production equipment marketed for growing marijuana. Courses and information on cultivating marijuana.
7. Precious Metals industry. Businesses buying and selling e.g. gold, silver, platinum, jewelry, coins etc. Precious metal dealers.
8. Tax Exempt Industry. Institutions with tax exempt status, i.e. Charities, Religious organizations etc.
9. Criminal activity of any kind, including but not limited to, money laundering, malicious hacking, terrorist financing, or proliferation of weapons of mass destruction, human trafficking etc.
10. Any goods or services that are illegal or the promotion, offer or marketing of which are illegal or that depict means of propaganda or signs of unconstitutional organizations glorifying war or violating human dignity.
11. Intellectual property infringement.
12. Archaeological findings.
13. Ponzi, pyramid or any other “get rich quick” schemes.
14. Goods that are subject to any trade embargo.
15. Media that is harmful to minors and violates laws and, in particular, the provision in respect of the protection of minors.
16. Body parts or human remains.
17. Protected animals or protected plants;
18. Transactions involving dark web networks (e.g. TOR, I2P and Freenet).
19. Any Market Manipulation. Users are prohibited from engaging in any kind of market manipulation actions which specifically includes, without limitation: front-running, wash trading, spoofing, layering, churning, and quote stuffing. This may include actions on CEX.IO Platform and/or outside of CEX.IO Platform. Actions regarded by CEX.IO as market manipulation will result in blocking User's Account on the Platform with the right to use blocked Funds for reimbursement of negative consequences appeared due to mentioned manipulation at sole discretion of CEX.IO.

13.2. Activities subject to the prior written approval of CEX.IO. Unless you have obtained the prior written approval of CEX.IO, you accept and agree that you will not use your CEX.IO Account to conduct or operate any of the following business activities or categories of activity:

• money services, including but not limited to money or digital asset transmission, currency or digital asset exchange or dealing, payment service providers, e-money or any other financial services business;
• consumer lending services, including but not limited to secured and unsecured loans, cash advances, payday lending; and
• investment funds, asset management, or brokerage services.

13.3. We reserve the right to restrict, suspend or terminate your CEX.IO Account if we suspect, in our sole discretion, that you are using, or have used, your CEX.IO Account in association with any of the activities listed above, or any similar or related activity, without having obtained the prior written approval of CEX.IO.

14. SANCTIONS AND EXPORT CONTROL

14.1. Your use of CEX.IO Services and the Site is subject to applicable requirements under export control laws and sanctions. By sending, receiving, buying, selling, converting, trading, or storing Digital Assets through any CEX.IO service, you agree that you will comply with all applicable laws. By using CEX.IO services, you agree and warrant that you are not an individual or entity that is the subject or target of any sanctions and that you are not:

• an entity directly or indirectly owned or controlled by any person located, organized or resident in a sanctioned jurisdiction or any person listed on the Sectoral Sanctions Identifications List (“SDN List”) list or other similar lists maintained by a any other relevant government authority;
• named in any sanctions-related list maintained by the U.S. Department of State, the U.S. Department of Commerce, or the U.S. Department of the Treasury, including the Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons List, the SDN List or any similar list maintained by any other relevant governmental authority;
• organized, or resident in a sanctioned jurisdiction as specified here.

14.2. You are not permitted to use any of our Services if: (1) we are prohibited from providing Services to you under any applicable laws and regulations, including but not limited to applicable Sanctions; or (2) you intend to transact or deal with any Sanctioned Person, or otherwise transact or deal with any person in violation of Sanctions.

15. ACCOUNT INVESTIGATIONS

15.1. You agree and acknowledge that based on CEX.IO's regulatory obligations, CEX.IO has a duty to investigate any activity that may be unusual, suspicious, and/or in furtherance of an attempted violation of applicable law or CEX.IO Policy.

15.2. During the course of CEX.IO Corp.’s account investigation, CEX.IO may: (1) Freeze a User Account and all Accounts beneficially owned by you and any members of such User’s household, or for which you are a representative or authorized signatory and, in the case of entities, any affiliate; (2) Freeze any Funds or assets in the Account while the investigation is being conducted; (3) Suspend your access to CEX.IO Services or any affiliated CEX.IO Platforms, until a determination has been made, if we suspect, in our sole discretion, you and/or any related accounts under common control to be in violation of: (i) any provision of these Terms of Use; (ii) the BSA/AML Program; (iii) any applicable laws or regulations by any of CEX.IO's regulators; (iv) any of CEX.IO's applicable Policies as incorporated by reference herein.

15.3. You further agree and understand that until a final determination or conclusion of the account investigation occurs, CEX.IO may Freeze or suspend your Account, including but not limited to, under the following scenarios:

• You and/or your Account are subject to any pending litigation, investigation, or governmental proceeding.
• You and/or your Account are being investigated by a regulatory authority, subject to a court order, facially valid subpoena, or binding order of a government authority.
• Your Account has a negative balance for any reason.
• We believe an unauthorized person is attempting to access your Account.
• There is unusual or suspicious activity on the Account.
• Your Account has been accessed from a sanctioned jurisdiction or a jurisdiction CEX.IO is not authorized to operate.

16. GENERAL OBLIGATIONS

16.1. Payment Methods. Our services allow for a variety of convenient payment options, including but not limited to Apple Pay, Google Pay, credit card and debit card. You must own the payment method. Upon receipt of your instructions to purchase Digital Assets, CEX.IO can not cancel this purchase. You cannot withdraw your consent to that purchase.

16.2. By agreeing to use the Site’s services, you understand and accept that processing of any of your payments is executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment.

The payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. The payment service provider is not responsible for the quality, quantity, price, terms of use of any goods and/or services or other facilities offered to you or purchased by you from the Site by using your payment card. When you pay for any of the Site’s goods and/or services, you are primarily bound by the Site’s Terms of Use. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Site and for any additional expenses/fees that can be applied to this payment. The payment service provider acts only as the executor of the payment in the amount stated by the Site, and it is not responsible for pricing, total prices, and/or total sums.

16.3. Transaction Limits. Please be aware that the utilization of our Services is subject to transaction limits, which are defined in U.S. Dollar terms and apply over a specific period (e.g., daily). To access and review your current transaction limits, kindly log in to your CEX.IO and visit CEX.IO’s Limits and Commissions webpage. These transaction limits may vary based on the chosen payment method, completed verification steps, and other relevant factors. If you desire to increase your transaction limits beyond the preset amounts, you have the option to submit a request through support@cex.io. However, it is essential to note that CEX.IO reserves the right to modify applicable limits and may choose not to raise them based on our sole discretion, as we deem necessary.

16.4. Unauthorized and Incorrect Transactions. If you become aware of any suspicious or unauthorized use of your account(s) or login credentials, please notify us immediately at support@cex.io. Reporting an unauthorized transaction does not guarantee CEX.IO will be able to reverse the transaction or reimburse you for the transaction.

16.5. Double Spending. Should a User receive an amount exceeding the withdrawal amount requested by the User pursuant to the Platform’s technical problem/error/glitch, the User undertakes to immediately notify CEX.IO and to return the excess amount to the User’s CEX.IO Account. In such instances, the User agrees that CEX.IO has a right to unilaterally withdraw this excess amount from the User’s CEX.IO Account without notification. Should CEX.IO become aware of such Platform’s technical problem/error/glitch and that the User has received the amount exceeding the requested withdrawal amount, the User acknowledges and agrees that CEX.IO has a right to to freeze the User’s Account and/or to disable withdrawals from the User’s CEX.IO Account. When CEX.IO became aware of such Platform’s technical problem/error/glitch and requested the User to return the excess amount to his CEX.IO Account, but the User does not return the requested Funds within 60 (sixty) calendar days, CEX.IO reserves the right to unilaterally sell the User’s Cryptocurrency that it has in its CEX.IO Account in the necessary proportional amount at any moment thereafter by market order and to use the proceeds to set off the debt that the User owes to CEX.IO.CEX.IO has a right to claim the full cover of the exceeding amount using all available legal options, including by selling a User’s Cryptocurrency.

16.6. Insufficient Balances. If you choose to use a card (e.g. credit or debit card) for purchasing Digital Assets, you acknowledge and agree that you will not initiate a chargeback unless it is for unauthorized use of the payment  card or as explicitly allowed by applicable law. A chargeback is a process where a credit or debit cardholder disputes a transaction, leading to a potential reversal of the transaction and return of funds to the cardholder's account. This can occur in cases of unauthorized, fraudulent, or unsatisfactory transactions. In such cases, we will fully cooperate to resolve any legitimate disputes. We will not issue refunds for any purpose other than as otherwise permitted by law, and this includes instances of insufficient balances in the debit card account. By proceeding with the purchase, you confirm your understanding and acceptance of these terms.

16.7. Deposits and Withdrawals. You will only withdraw any Digital Assets from your Account to wallets you own (custodial and non-custodial). Under no circumstance will you send payments to third parties or receive payments from third parties. CEX.IO shall incur no liability for payments made to third parties or accounts which don’t belong to you.

16.8. Transactions. CEX.IO allows you to submit Orders to buy or sell Digital Assets. You recognize that an Order should only be submitted after careful consideration and conducting your own research. You agree that as soon as the Order is executed, such Transaction is irreversible and may not be canceled. Transactions will be executed instantly upon the matching of the buyer's and the seller's Orders without prior notice to the buyer and the seller and will be considered to have taken place at the execution date and time.

16.9. You are responsible for properly checking and filling in all Transaction details during the Deposit or the Withdrawal of Digital Asset or Fiat.

16.10. You acknowledge and agree that if Transaction details are not specified or are incorrectly indicated within the Transaction the User may lose their funds.

16.11. Minimum and maximum Order amounts may vary for each trading pair and can be seen on the trade page when placing an Order.

16.12. You also acknowledge and agree that Deposit and Withdrawal transactions in Fiat currency may be delayed due to some bank verifications and checks. Similarly, and due to the inherent nature of the Digital Asset networks, depositing and withdrawing Digital Asset into/from your Account may take some time.

16.13. Unverified Users are not allowed to withdraw any Digital Asset from their Account within forty-eight (48) hours after the Account was created.

16.14. If the User discovers unusual transactional activity, including but not limited to unknown deposits and withdrawals, on their Account that was not initiated by the User, the User shall immediately notify CEX.IO of this fact and follow the instructions sent by CEX.IO. Otherwise, CEX.IO reserves the right to freeze the Account until the end of the investigation.

16.15. CEX.IO may be forced to cancel or recall already executed Withdrawal transactions at the request of financial institutions, including but not limited to banks, which are involved in the settlement of such transactions. In such cases, the User obliges to cooperate with CEX.IO in order to discover the reasons for such request.

16.16. The minimum Deposit amount for Ethereum (ETH) is 0.001, for other Cryptocurrencies, such as Bitcoin (BTC), Bitcoin Cash (BCH), DASH, and Bitcoin Gold (BTG) minimum deposit amount is 0.0001. If the amount is less than specified, the funds will not be credited to the User's Account.

16.17. CEX.IO has not supported the old type of ETH address since the 1st day of August 2018. You acknowledge and agree that any Deposits sent to the old type of CEX.IO ETH address cannot be recovered and you may lose their funds.

16.18. CEX.IO reserves the right but not an obligation at the User’s request to recover in certain situations incorrectly sent by the User to its CEX.IO account Cryptocurrency Deposit. Detailed process and all conditions of such recovery together with the Application Form are available here.

16.19. The User acknowledges and agrees that the attempt to recover the incorrectly sent Cryptocurrency Deposit incurs a non-refundable fee of 10% from the Cryptocurrency Deposit amount, but not less than 100 (one hundred) USD in your Deposit Cryptocurrency equivalent. This fee will be calculated from the original amount of the User’s Deposit and charged in the Deposits Cryptocurrency.

16.20. The User agrees that the CEX.IO team can start the Cryptocurrency Deposit recovery process only if the User has a sufficient amount of funds on its Account to cover this Cryptocurrency recovery fee.

16.21. The User acknowledges and agrees that this recovery fee will be charged regardless of the recovery outcome as the CEX.IO team uses significant resources to investigate the case, develop, and implement technical solutions.

16.22. The User acknowledges and agrees that the decision to recover a Cryptocurrency Deposit incorrectly sent by the User remains fully at the sole discretion of the CEX.IO team, as it will investigate every case and estimate whether or not it can attempt to recover these funds.

16.23. CEX.IO also reserves the right but not an obligation at the User’s request to recover in certain situations incorrectly sent by the User Fiat Withdrawals in a case when: a) the User made a mistake in bank details or b) the beneficiary's bank is in a high-risk area. Detailed process and all conditions of such recovery together with the Application Form are available here.

16.24. The User acknowledges and agrees that the attempt to recover the incorrectly sent Fiat Withdrawals incurs a non-refundable fee in the amount of 50 (fifty) USD.

16.25. The User agrees that the CEX.IO team can start recovering Fiat incorrectly sent by the User only in instances where the User has the sufficient amount of funds on its Account to cover this fiat recovery fee.

16.26. During the internal Users migration between CEX.IO companies process or system upgrades, CEX.IO reserves the right to implement the following temporary restrictions without prior notice:

• Suspension of User internal transfers within CEX.IO products: CEX.IO may temporarily suspend User’s internal transfers within CEX.IO products to maintain the integrity, safety and accuracy of User’s funds during the migration process.
• Suspension of creation of new User Orders: CEX.IO may temporarily suspend Users’ ability to create new Orders to maintain stability and consistency in the order book.
• Cancellation of open User Orders: All or some part of open User Orders may be canceled during the migration process to prevent conflicts with system upgrades and ensure a seamless transition.
• Internal transfers: within the internal Users migration CEX.IO can transfer Users funds within CEX.IO’s products to maintain the integrity of User’s balances during the migration. The User agrees that within such internal transfers the Rounding Policies may apply.

16.27. These restrictions are implemented to safeguard User assets and to facilitate the successful completion of the migration process. CEX.IO will make reasonable efforts to minimize downtime and disruptions to Users' trading activities. Users are encouraged to review CEX.IO's announcements for updates and timelines related to migration and system upgrades. 

17. ACCOUNT CLOSURE

17.1. At any time, you may provide written notice requesting that your Account be closed. Any User seeking Account closure will receive written confirmation by CEX.IO affirming such a request; however, account closure will not end any open investigation into a User's Account or prevent the reporting of any suspicious activity to the relevant governmental authorities.

17.2. You agree and understand that closing the Account will not affect any rights and obligations incurred prior to the date of the Account closure. You may be required to either cancel or complete all open orders and, in accordance with the provisions of these Terms of Use, provide transfer instructions indicating where to transfer any Fiat currency and/or Digital Assets remaining in your Account. You are responsible for any fees, costs, expenses, charges, or obligations (including, but not limited to, attorney and court fees or transfer costs of USD currency or Digital Assets) associated with the closing of your Account. In the event that the costs of closing of your account exceed the value in your Account, you will be responsible for reimbursing CEX.IO. You may not close any of his Accounts to avoid paying any fees incurred or to avoid any examination related to CEX.IO Corp.’s BSA/AML Policy.

17.3. You agree and acknowledge that if your Account is determined, in CEX.IO’s sole discretion, to have breached the Terms of Use, CEX.IO reserves the right to debit from all related accounts: (i) the value of any trading fee discounts, fee rebates or incentives that were conferred over the period of time looking back to the initial breach of the Terms of Use; and (ii) any damages suffered by CEX.IO as a result of your violation of the Terms of Use. You further agree and acknowledge that if CEX.IO determines in our sole discretion that you have coordinated, colluded, or conspired with any other User on the Platform to commit Market Manipulation, you will be jointly and severally liable for the entire value of all of the: (i) value of any trading fee discounts, fee rebates or incentives that were conferred over the period of time looking back to the initial breach of the Terms of Use; (ii) any damages suffered by CEX.IO as a result of your violation of the Terms of Use. CEX.IO reserves the right to deduct such amounts related to these violations directly from all related accounts.

18. TERMINATION OF TERMS

18.1. You may terminate the Terms by closing your Account at any time, following settlement of any pending transactions.

18.2. You also agree that CEX.IO may, by giving notice, at its sole discretion terminate your access to the Site and to your Account, including without limitation, our right to: limit, suspend or terminate the Service and your Account, prohibit access to the Site and its content, Services, and tools, delay or remove hosted content and take technical and legal steps to keep you off the Site if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties or acting inconsistently with the letter or spirit of these Terms. Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate Accounts of yours for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or another User's account or providing assistance to others attempting to do so, (2) overcoming software security features limiting the use of or protecting any content, (3) usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms of Use, (5) failure to pay or fraudulent payment for Transactions, (6) unexpected operational difficulties, or (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by CEX.IO, acting at its sole discretion.

18.3. CEX.IO also reserves the right to cancel unverified Accounts or Accounts that have been inactive for a period of six (6) months or more and/or to modify or discontinue our Site or Service. You agree that CEX.IO will not be liable to you or to any third party for termination of their Account or access to the Site.

18.4. The suspension of the Account shall not affect the payment of the Transaction fees due for past Transactions. Upon termination, you shall provide valid bank account details or Digital Assets address to allow the transfer of any currencies deposited to your Account. CEX.IO shall transfer the currencies as soon as possible following your request in the time frames specified by CEX.IO.

18.5. CEX.IO will send the credit balance of your Account to you, however, in circumstances, a number of intermediaries may be involved in an international payment and these or the beneficiary bank may deduct charges. CEX.IO will use reasonable efforts to ensure that such charges are disclosed to you prior to sending the payment; however, where they cannot be avoided, you acknowledge that these charges cannot always be calculated in advance and that he/she agrees to be responsible for such charges.

18.6. CEX.IO may terminate this agreement immediately if you: became, or are likely to become, insolvent or are declared bankrupt; are in breach of any provision of the Terms of Use; your use of the Service or the Site is disruptive to our other Users, or you do anything which, in our opinion, is likely to bring us into disrepute;

breach or attempt to breach the security of the Site (including but not limited to: modifying or attempting to modify any information; unauthorized log-ins, unauthorized data access or deletion; interfering with the Service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way).

19. DORMANT ACCOUNTS AND ESCHEATMENT FEES

19.1 In accordance with applicable state laws and subject to the conditions set forth herein, CEX.IO reserves the right to assess a dormancy fee on dormant accounts in jurisdictions where such fees are legally permitted.

19.2 An account shall be deemed dormant when there has been no user-initiated activity or communication with CEX.IO for a period defined by applicable state law or, in the absence of such definition, twelve (12) consecutive months.

19.3 Prior to classifying the account as dormant and prior to assessment of any dormancy-related fees, CEX.IO shall provide the account holder written notice in line with the unclaimed property laws applicable in the account holder’s state. Notifications may be delivered via the email address or other contact information associated with the account.

19.4 All fees collected in accordance with this provision shall be deemed valid and enforceable to the extent permitted by applicable law. Where required by law, unclaimed property, including the balance of dormant accounts, may be subject to escheatment and subsequently remitted to the appropriate state authority.

20. DIGITAL ASSETS AVAILABILITY

20.1. In our sole and absolute discretion, CEX.IO may remove one or more Digital Assets from the Site. This may occur for several different reasons, such as increased legal, market or regulatory risk. When Digital Assets are removed from our Site (referred as “delistings”), you will no longer be able to access such Digital Assets as part of our services and will no longer be able to maintain balances in such Digital Assets or make any deposits or withdrawals.

20.2. You hereby acknowledge and consent to our ability to take such delisting actions, including, without limitations, to cancel your outstanding Orders with respect to delisted Digital Assets and require you to remove delisted Digital Assets within a reasonable period of time, beyond which you will no longer be able to access the delisted Digital Assets.

20.3. Indemnified Persons shall not be liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages or expenses suffered by you or any other person or entity as a result of any act or omission by Indemnified Persons in accordance with these Terms.

20.4. You understand that CEX.IO does not own or control the underlying software protocols of Digital Assets networks that govern the operation of Digital Assets. In general, the underlying protocols are open source, and available to anyone who can use, copy, modify, and distribute them. You agree and understand that: (i) CEX.IO is not responsible for the operation of the underlying protocols, and (ii) CEX.IO makes no guarantees regarding their security, functionality, or availability. CEX.IO may choose to support or delist Digital Assets in its sole discretion.

20.5. All Digital Assets that are unsupported by CEX.IO but operate on the underlying protocol of any of the supported digital assets will not be covered by CEX.IO.

21. DIGITAL ASSETS TITLE AND CUSTODY

21.1. We may utilize a third-party custodial service. Except as otherwise specifically provided in these Terms, all Digital Assets held in your CEX.IO Wallet are custodial assets held by CEX.IO for your benefit, as described in further detail below. Title to your Digital Assets shall at all times remain with you and shall not transfer to CEX.IO. All interests in Digital Assets we hold for CEX.IO Wallets are held for customers, are not property of CEX.IO, and are not subject to claims of our creditors.

21.2. As owner of the Digital Assets in your CEX.IO Wallet, you shall bear all risk of loss of such Digital Assets. CEX.IO shall have no liability for Supported Digital Asset fluctuations or loss. None of the Supported Digital Assets in your Digital Asset Wallet are the property of, or shall or may be loaned to, CEX.IO; CEX.IO does not represent or treat assets in User’s Digital Assets as belonging to CEX.IO. CEX.IO may not grant a security interest in the Digital Assets held in your Digital Asset Wallet.

21.3. Notwithstanding the foregoing and anything to the contrary in these Terms, all such assets are subject to CEX.IO’s recovery rights as set forth in the Terms. This section does not abridge, modify, invalidate, supersede, or extinguish any of CEX.IO’s rights described elsewhere in these Terms.

21.4. CEX.IO does not make any representation as to the likely treatment of the assets in your Digital Asset Wallets in the event that you, CEX.IO, or any third-party custodial service we may use becomes subject to an insolvency proceeding whether in the U.S. or in any other jurisdiction. You explicitly understand and acknowledge that the treatment of such assets in the event of such an insolvency proceeding is unsettled, not guaranteed, and may result in a number of outcomes that are impossible to predict, including but not limited to the total loss of any and all such assets.

22. OPERATION OF DIGITAL ASSET PROTOCOLS

22.1. The underlying software protocols governing the operation of Digital Assets are not owned or controlled by CEX.IO. We assume no responsibility for the operation of the underlying protocols, which are generally open source, allowing anyone to use, copy, modify, and distribute them, and we do not guarantee the functionality or security of network operations. You agree and understand that the underlying protocols of supported Digital Assets are subject to changes in the protocol operating rules. Such an event may lead to a “Fork” whereby the network protocol may disagree on the proposed change in protocol, thereby resulting in only part of the network adopting the new protocol with the result that the network will bifurcate into different blockchains with one adopting the new protocol and the other rejecting the proposed protocol. Although each potential Fork is different, it may result in more than one version of the blockchain or Digital Assets following the Fork. You further agree and understand that Forks may substantially affect the value, function, and transaction speed of the Digital Assets you hold at CEX.IO. CEX.IO will use reasonable discretion to determine which Forked blockchain is supported by the greatest number of miners and users, and to determine which Forked blockchain may be supported. CEX.IO has no control over the timing and features of Forks. It is your responsibility to stay informed about upcoming changes and thoroughly assess publicly available information, as well as any details provided by CEX.IO, before deciding whether to continue using a CEX.IO Account for the affected Digital Asset.

22.2. In the event of a Fork, you agree and understand that CEX.IO reserves the right to temporarily suspend the operations of the affected network protocols, while we determine, in our sole discretion, which, if any, Forked blockchain to support. As each Fork is different, you agree and understand that the determination made by CEX.IO in regard to the Forked blockchain is under no time constraints or deadlines, and our determination to support, or not support, a Fork may be changed at our sole discretion. Under certain circumstances, if a Fork is not supported, the Digital Assets resulting from the unsupported blockchain may become the property of CEX.IO. You agree and acknowledge that prior to any Fork, you have the right to withdraw your Digital Assets and retain the unsupported blockchain at your own discretion, bearing the sole responsibility for any risks incurred.

22.3. By using CEX.IO services, you acknowledge and accept the risks associated with operating changes to Digital Asset protocols. CEX.IO is not liable for any loss of value you may experience due to such changes. You also acknowledge that CEX.IO has the sole discretion to determine its response to any Fork and is not obligated to support unsupported digital assets or protocols. Furthermore, CEX.IO has no responsibility to support new Forks.

23. DELISTING OF DIGITAL ASSETS  FROM CEX.IO PLATFORM 

23.1. CEX.IO reserves the right to delist any Digital Asset for any reason, including but not limited to, low liquidity or blockchain issues.

23.2. CEX.IO will notify Users of any upcoming delisting with a minimum of thirty (30) days' prior written notice. The User is obligated to exchange, if such a possibility is preserved, or withdraw Digital Asset that will be delisted to an external wallet within thirty (30) calendar days of such notice.

23.3. Upon expiration of the thirty (30) calendar day notice period, if the amount of the delisted Digital Asset falls below the minimum withdrawal amount, CEX.IO will write off the remaining balance in the delisted Digital Asset on the User’s Account. The User may refer to the Limits and Commission webpage for details on the minimum withdrawal amounts for each Digital Asset.

23.4. Additionally, CEX.IO reserves the right, after the expiration of the thirty (30) calendar day notice period, to convert the User’s remaining funds in the delisted Digital Asset into USD Coin (‘USDC’) or Tether (‘USDT’) or any other stablecoin at the average Digital Asset rate over the five (5) calendar days preceding the delisting date. A commission for such conversion will apply, the amount of which will vary depending on the Digital Asset and will be communicated to Users via email prior to the delisting date.

23.5. If CEX.IO is unable to convert the delisted Digital Asset due to its low liquidity or any other reason, CEX.IO reserves the right to irrevocably write off all remaining delisted Digital Asset funds in the User’s Account and cease support for the relevant blockchain.

23.6. Upon announcing the delisting of the Digital Asset, CEX.IO reserves the right to suspend all related services, including but not limited to, deposits, trading, and conversions. However, CEX.IO will maintain the ability for Users to withdraw the Digital Asset that will be delisted recently.

23.7. The thirty (30) days term for withdrawal of the Digital Asset that will be delisted will not be available in case of a force-major, namely an event beyond CEX.IO control, including, but not limited to the Digital Asset’s non-working blockchain or wallet, due to which CEX.IO will be unable to conduct any transactions.

23.8. The User acknowledges and agrees that failure to withdraw the delisted Digital Asset within the specified thirty (30) day period before its delisting will result in the User losing access to those funds.

23.9. CEX.IO reserves the right to cease any trading pair without prior notice to the Users.

23.10.  In some cases that may potentially bring losses to CEX.IO and/or the Users, or in case of any force majeure, or in the event that CEX.IO receives an order from a relevant government authority and/or Digital Asset Delisting is part of a legal or regulatory action CEX.IO is entitled under its sole discretion to delist any Digital Asset from the Platform immediately.

23.11. CEX.IO’s prior notice obligation mentioned in this section is deemed fulfilled from the moment of sending the email to the User.

24. DEATH OF ACCOUNT HOLDER

24.1. You agree that in the event of your death, the representative(s) of your estate or the survivor or survivors shall give CEX.IO written notice thereof as soon as practicable. If CEX.IO receives legal documentation or has reason to believe you have died, CEX.IO will Freeze your account.

24.2. Your account will be frozen until a representative of your estate or authorized beneficiary, (1) opens a CEX.IO Account (if located in a state we serve) or (2) instructs us to liquidate the assets of the Account less any fees and costs associated with the transfer and we will transfer via wire or ACH.

24.3. Our ability to provide your representative(s) with the assets in your Account is subject to the restrictions imposed by law, regulation, court orders, technical capabilities, best practices, and these Terms.

25. RECOURSE FOR BREACH OF THE TERMS OF USE

25.1. The User agrees and acknowledges, if the User’s Account, and any related Account under common control, is determined, in CEX.IO’s sole discretion, to have breached the Terms of Use, CEX.IO reserves the right to debit from all related accounts: (i) the value of any trading fee discounts, fee rebates or incentives that were conferred over the period of time looking back to the initial breach of the Terms; and (ii) any damages suffered by CEX.IO as a result of the User’s violation of the Terms of Use.

25.2. The User further agrees and acknowledges that if CEX.IO determines in our sole discretion that the User has coordinated, colluded, or conspired with any other User on the Platform to commit Market Manipulation actions which specifically includes, without limitation: front-running, wash trading, spoofing, layering, churning, and quote stuffing, the User and the associated Users will be jointly and severally liable for the entire value of all of the: (i) value of any trading fee discounts, fee rebates or incentives that were conferred over the period of time looking back to the initial breach of the Terms of Use; (ii) any damages suffered by CEX.IO as a result of your violation of the Terms of Use. CEX.IO reserves the right to deduct such amounts related to these violations directly from all related accounts.

26. SERVICES AVAILABILITY

26.1. All Services are provided “AS IS”, without guarantees of any kind, either expressed or implied.

26.2. CEX.IO will strive to keep the Site up and running; however, all online Services suffer from occasional disruptions and outages and CEX.IO is not liable for any disruption or loss you may suffer as a result. Thus, CEX.IO does not provide any guarantees that access to the Site will not be interrupted or that there will be no delays, failures, errors, omissions, or loss of transmitted information.

26.3. CEX.IO will use reasonable endeavors to ensure that you can normally access the Site in accordance with the Terms of Use. CEX.IO may suspend use of the Site for maintenance and will make reasonable efforts to give you a notice. You acknowledge that this may not be possible in an emergency. You may always check the status of CEX.IO at any time. CEX.IO is not liable or responsible for any damages incurred by you as a result of maintenance or downtime.

27. API, WIDGETS, AND MOBILE APPLICATIONS

27.1. API request limit is determined on a case-by-case basis by the respective separate contract. If the limit is exceeded, it may result in a delay for 10 minutes. For example, if you perform 600 queries in the first minute, the next query is possible only after 9 minutes + 1 second.

27.2. You may share API data with any third-party (e.g. developers, agencies, vendors, approved partners, or other Users, etc.) by sharing the unique API Key(s) and the API documentation (hereinafter - APIs) issued to you for purposes of the CEX.IO API Trading Partnership Program.

27.3. If you share your APIs, you agree and acknowledge that you are solely responsible for familiarization and abidance by these Terms of Use by third parties. Third-party is obliged not to use the API to send spam or take any actions that violate CEX.IO’s Terms of Use and should comply with all applicable laws (including privacy laws and regulations and economic sanctions laws and regulations).

27.4. As a general rule, CEX.IO will not tolerate any use of CEX.IO API service, which is illegal, damages or is likely to damage CEX.IO’s reputation, the availability or integrity of CEX.IO’s API service or which causes us or threatens to cause us to incur any legal, tax, regulatory or any other liability.

27.5. You agree and understand that you specifically disclaim any liability or responsibility of CEX.IO for the management, maintenance, and/or security of your API Key(s).

27.6. Furthermore, you will indemnify and hold harmless CEX.IO from and against any claims brought related to your breach of these Terms of Use in connection with the use of the APIs or the use of the APIs by any third party that you have given access to the APIs.

27.7. You are obliged not to use the APIs to take any actions that violate these Terms of use and other documentation which CEX.IO provides. You oblige not to attempt to hack or change the CEX.IO API Trading Partnership Program or API technology. CEX.IO may throttle your use of the APIs at any time. CEX.IO may monitor your use of the APIs for compliance with these rules. CEX.IO may deny access to the APIs to any third party if this third party tries to go around or exceed the limitations CEX.IO set or breaches CEX.IO’s Terms of Use or any other Policy.

27.8. CEX.IO may provide widgets for the User’s use to put our data on the User’s websites. The User is free to use widgets in their original unmodified and unaltered state.

27.9. CEX.IO may provide applications , which can be used to get access to the Account. The use of these applications is subject to these Terms of Use.

28. INTELLECTUAL PROPERTY

28.1. All content on the Site is the property of CEX.IO and is protected by copyright, patent, trademark, trade secrets or any other applicable laws unless otherwise specified hereby.

28.2. The trademarks, trade names, service marks, and logos of CEX.IO and others used on the Site (hereinafter the “Trademarks”) are the property of CEX.IO and its respective owners. The software, applications, text, images, graphics, data, prices, trades, charts, graphs, video, and audio materials used on this Site belong to CEX.IO. The Trademarks and other content on the Site should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected, or distributed in any form or by any means, no matter manual or automated. The use of any content from the Site on any other site or a networked computer environment for any other purpose is strictly prohibited; any such unauthorized use may violate copyright, patent, trademark, and any other applicable laws and could result in criminal or civil penalties.

28.3. CEX.IO supports the protection of intellectual property. If you would like to submit (i) a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark, or (ii) a copyright claim for any material on which you hold a bona fide copyright, please send us an email to legal@cex.io.

29. LIMITATION OF LIABILITY

29.1. IN NO EVENT SHALL CEX.IO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) ACCURACY, COMPLETENESS OR CONTENT OF THIS SITE, OR ANY OF CEX.IO RELATED MEDIUMS OF COMMUNICATION, INCLUDING TELEGRAM, BLOG, FACEBOOK, X, (II) ACCURACY, COMPLETENESS OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE AND/ OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, OR ANY OF CEX.IO RELATED MEDIUMS OF COMMUNICATION, INCLUDING TELEGRAM, BLOG, FACEBOOK, X, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY AND WHETHER OR NOT CEX.IO IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL CEX.IO’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE PARTICULAR SERVICES THAT ARE THE SUBJECT OF THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THESE TERMS OF USE OR YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

29.2. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CEX.IO CATEGORICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND/OR NON-INFRINGEMENT. CEX.IO DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE, OR ACCESS TO ANY OF OUR SERVICES, OR ANY OF THE MATERIALS CONTAINED HEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR WITHOUT ERROR.

29.3. IF YOU ARE A NEW JERSEY RESIDENT, THE PROVISIONS OF THIS SECTION (DISCLAIMER OF LIABILITY) ARE INTENDED TO APPLY ONLY TO THE EXTENT PERMITTED UNDER NEW JERSEY LAW.

29.4. IF THIS LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES SECTION CONFLICTS WITH ANY OTHER SECTION OF THIS TERMS OF USE, THIS LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES SECTION SUPERSEDES THE OTHER SECTION.

30. INDEMNITY

30.1. You agree to protect, defend, indemnify and hold harmless CEX.IO and its officers, directors, employees, agents, and third-party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities, and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by CEX.IO directly or indirectly arising from (i) your use of and access to this Site or the Services found at this Site; (ii) your violation of any provision of the Terms of Use or the Policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or another proprietary right. The indemnification obligations under this section shall survive any termination or expiration of the Terms of Use or your use of this Site or the Services found on this Site.

31. NO SOLICITATION

31.1. None of the representations made by CEX.IO herein constitute an offer to buy or sell or a solicitation of an offer to buy or sell investments, loans, securities, partnership interests, commodities, or any other financial instruments of any kind. CEX.IO makes no representation or warranty, express or implied, to the extent not prohibited by applicable law, regarding the advisability of investing in securities, funds, partnership interests, or other investments of any kind.

31.2. Any of the content on any of the CEX.IO’s Sites or mobile applications do not necessarily reflect the views of CEX.IO as a whole, its directors, officers, employees, shareholders, or any part or member thereof. No information contained on the CEX.IO Site constitutes or should be construed as, investment, tax, legal, financial, or any other advice.

32. FORCE MAJEURE

32.1. If CEX.IO is unable to perform the Services outlined in the Terms of Use due to the factors beyond its control including but not limited to the event of Force Majeure (including but not limited to any act of war), change of law, or a change in sanctions policy, CEX.IO will not have any responsibility to you with respect to the Services provided hereunder and for a time period coincident with the event.

33. SEVERABILITY

33.1. If any provision of these Terms of Use shall be determined to be invalid or unenforceable under any rule, law, or regulation of any local, state, or federal government agency, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of these Terms of Use shall not be affected.

34. CHANGE OF CONTROL

34.1. In the event that CEX.IO is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. For more information, please refer to CEX.IO Privacy Policy.

35. ENTIRE AGREEMENT

35.1. You unequivocally agree and understand that these Terms collectively memorialize the relationship and agreement by and among you and CEX.IO. These Terms entered into by you and CEX.IO, supersedes all prior discussions, agreements, or correspondence of any kind.

36. NON-WAIVER OF RIGHTS

36.1. These Terms shall not be construed to waive rights that cannot be waived under applicable state money transmission laws in the state where you are located. CEX.IO’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of CEX.IO. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

37. ELECTRONIC TRANSMISSION

37.1. These Terms, and any amendments hereto, by whatever means accepted, shall be treated in all manner and respects as an original contract and shall be considered to have the same binding legal effect as if it were an original signed version thereof, delivered in person. Neither party hereto shall argue that a contract was not formed hereunder based on either (i) the use of electronic means to deliver a signature or to indicate acceptance of this Agreement or (ii) the fact that any signature or acceptance of this Agreement was transmitted or communicated through electronic means; and each party forever waives any related defense.

38. E-SIGN DISCLOSURE AND CONSENT

38.1. CEX.IO is required to provide you with certain disclosures and information about the use of electronic records and electronic signatures including the electronic delivery of communications, agreements, terms (e.g. Privacy Policy) documents, receipts, notices, and all legal and regulatory disclosures (collectively, “Communications”).

38.2. Consent to Electronic Delivery - You agree and consent to receive electronically all Communications that CEX.IO and its third party service providers provide in connection with these Terms, your Transactions, your CEX.IO Account, or any Services.

38.3. Hardware and Software Requirements - In order to access and retain electronic Communications, you will need a computer or other device with an Internet connection that has a current web browser with cookies enabled and 256-bit encryption support (TLS 1.2 or higher)(e.g.Google Chrome version 90.0 or above; Mozilla Firefox version 88.0 or above; Microsoft Edge version 90.0 or above; Safari version 14.0 or above; Opera version 76.0 or above) with Cookies and JavaScript enabled. You will also need to have a valid email address on file with CEX.IO and sufficient storage space to save past Communications or an installed printer to print them.

38.4. Withdrawal of Consent - You may withdraw your consent to receive electronic Communications by sending a withdrawal notice to support@cex.io. If you decline or withdraw consent to receive electronic Communications, CEX.IO may suspend or terminate your use of the Services.

38.5. Updating Contact Information - You must provide us with a true, accurate and complete email address and your contact information, and keep such information up to date. You understand and agree that if CEX.IO sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, CEX.IO will be deemed to have provided the Communication to you. You may update your information by logging into your account and updating your profile or by contacting us at support@cex.io.

39. PROMOTIONS

39.1. CEX.IO may host referral programs, giveaways, sweepstakes and other marketing activities (collectively, “Promotions”) from time to time. These Promotions will have their own separate terms of use and in some cases additional privacy policies, which will govern the specific rules, eligibility criteria, and conditions associated with each Promotions. By participating in any future Promotions, users agree to abide by the corresponding terms of use provided at the time of the promotion. Sometimes CEX.IO utilizes third parties to administer these Promotions. It is important to review and understand the specific terms and conditions, as well as additional privacy policies (if applicable), of each Promotion before entering or participating.

40. WEBSITE ACCURACY AND THIRD-PARTY WEBSITES

40.1. At CEX.IO, we endeavor to present accurate and up-to-date information on our website. However, the CEX.IO Site (including its Content) may not always be entirely free from inaccuracies, omissions, or technical errors. We strive to maintain the utmost accuracy, and as part of this commitment, information on the website, including but not limited to policies, products, and services, may be subject to change or updates without prior notice.

40.2. While we make every effort to provide you with comprehensive and reliable information, we encourage you to independently verify the details before making any decisions based on the information found on the CEX.IO Site. Your reliance on the content of our website is solely at your own discretion, and CEX.IO disclaims any liability for decisions made based on such information.

40.3. Please note that historical price and supply data for Digital Assets provided by third parties on our website are for informational purposes only. CEX.IO does not make any representations or warranties regarding the accuracy of such third-party information.

40.4. This Site and the Services found at this Site may contain links to third-party websites that are not owned or controlled by CEX.IO. CEX.IO assumes no responsibility for the content, terms, and conditions, privacy policies, or practices of any third-party websites. In addition, CEX.IO does not censor or edit the content of any third-party websites. By using this Site or the Services found at this Site, you expressly release CEX.IO from any and all liability arising from Your use of any third-party website. Accordingly, CEX.IO encourages you to be aware when you leave this Site, or the Services found at this Site and to review the terms and conditions, privacy policies, and other governing documents of any other website that you may visit.

41. COMPLAINTS

41.1. If you wish to make a complaint, please fill out this form or contact us via email at support@cex.io. This form is intended solely for the submission of formal complaints regarding specific issues requiring review and resolution. Once submitted, we will review your complaint and send an acknowledgement via email within 2 business days. 

41.2 If you are not satisfied with our handling of your complaint, you may wish to contact your state regulator. Please see our Licenses and Registrations page for additional information.

41.3 The complaints procedure is not to be used for general or support-related matters, including but not limited to password resets, identity verification, or changes to email or contact information. For those inquiries, please contact us via in-app or on the website through the “Contact Support” chat function. 

42. MODIFICATIONS AND AMENDMENTS

42.1. CEX.IO reserves the right to amend or modify any portion of these Terms of Use at any time by publishing the revised version of the Terms of Use on the Site. The changes will become effective and shall be deemed accepted by the User, the first time the User uses the Services after the publishing of the revised Terms of Use and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the User does not agree with any such modification, the User's sole and exclusive remedy is to terminate the use of the Services and close the Account. The User agrees that CEX.IO shall not be liable to the User or any third party as a result of any losses suffered by any modification or amendment of these Terms of Use.

43. DISPUTE RESOLUTION. ARBITRATION AGREEMENT

43.1.  The Terms shall be interested and construed in accordance with the laws of the State of Delaware, without regard to the conflicts of laws principles thereof.

43.2. Applicability. Any claim (as defined below) arising out of or relating to these Terms, and any usage of our Services or Site, shall be exclusively resolved through binding arbitration. The arbitration shall be conducted in the county in which you reside or another mutually agreeable location, including remotely via video conference, administered by the American Arbitration Association (“AAA”), rather than in court.

43.3. Claim. “Claim“ is defined as any assertion, demand, controversy, dispute, cause of action, or legal right (whether in contract, tort, or otherwise) that arises or may arise, whether past, present, or future. The term “Claim“ is to be interpreted in the broadest possible sense and includes, but is not limited to, claims, disputes, or controversies arising from or related to:

• Your use of CEX.IO’s services and products;
• Provisions of, changes to, or additions to the Terms or any other related agreements;
• Your obligations arising from your use of CEX.IO’s services and products;
• Advertisements, promotions, or oral or written statements related to the Terms or any transactions between you and CEX.IO pursuant to this agreement;
• Disputes between you and CEX.IO or its wholly or majority owned subsidiaries, affiliates, predecessors, successors, assigns, agents, contractors, employees, officers, directors, or representatives arising from any transaction related to the Terms of Use;
• Disputes regarding the validity, enforceability, or scope of the Terms or any other related agreements;
• Any aspect of the Terms of Use or its application.

43.4. Waiver of Jury Trial, Class Actions and Class Arbitrations. Both parties waive their right to pursue claims in court, including the right to participate in class actions or class arbitration. Any dispute, claim, or controversy arising out of or relating to this agreement, including its validity, interpretation, enforceability, or breach, shall be resolved through arbitration on an individual basis. The arbitrator shall have no authority to consolidate or join the claims of other parties or conduct any form of class arbitration. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction thereof.

43.5. Pre-Arbitration Dispute Resolution. CEX.IO is committed to resolving disputes in a fair and efficient manner. We believe that most concerns can be resolved satisfactorily by reaching out to our support team at support@cex.io. If, despite these efforts, an issue remains unresolved, before initiating arbitration, the party seeking arbitration must first send a written Notice of Dispute (“Notice“) to the other party by certified mail. The Notice should be sent to the following address: 100 SE 2nd St, Suite 3852 Miami, Florida, 33131, USA.

43.6. The Notice must include the following:

• A clear description of the nature and basis of the Claim or dispute; and
• A statement outlining the specific relief sought to resolve the matter.

43.7. Upon receipt of the Notice, both parties shall work diligently to resolve the Claim within a period of sixty (60) days. If the Claim remains unresolved after this period, either party may proceed with arbitration.

43.8. Throughout the arbitration process, any settlement offers made by either party will remain confidential and will not be disclosed to the arbitrator until after the arbitrator determines the appropriate amount, if any, to which either party is entitled. This approach ensures that the arbitrator's decision is not influenced by prior settlement offers and promotes a fair and impartial resolution.

43.9. Please note that initiating this pre-arbitration dispute resolution process is a prerequisite to commencing arbitration, and failure to comply with this procedure may result in a delay or dismissal of the arbitration claim.

43.10. We encourage you to engage in good faith efforts to resolve disputes through this pre-arbitration procedure, as we believe it offers a viable and constructive approach to reaching a resolution.

43.11. Rules and Forum. This arbitration agreement evidences that our transaction involves interstate commerce, and the interpretation, enforcement, and proceedings of this provision shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA“). The parties intend to abide by the FAA's provisions for all aspects, including the interpretation, implementation, enforcement, and administration of this arbitration provision, and the FAA shall take precedence over any conflicting state laws to the maximum extent allowed by law. The arbitration shall be conducted under the administration of the American Arbitration Association (“AAA“) and in accordance with their Consumer Arbitration Rules (the “AAA Rules“), as currently in effect, unless otherwise modified by the provisions of this Arbitration Agreement. The AAA Rules can be accessed here.

43.12. Arbitrator Selection and Authority. In the event of any dispute subject to arbitration, the arbitration shall be conducted in accordance with the prevailing rules and procedures of a reputable arbitration organization, such as the American Arbitration Association (“AAA”) Rules.

43.13. The arbitrator shall be chosen from the roster of consumer dispute arbitrators provided by the selected arbitration organization, such as the American Arbitration Association (“AAA“) or an attorney licensed to practice law in the State of Delaware, agreed upon by the parties. If the parties are unable to reach an agreement within thirty-five (35) business days of the arbitration request, the arbitration organization shall appoint the arbitrator in accordance with its rules, subject to the provisions under the subsection entitled “Batch Arbitration“ (if applicable).

43.14. Confidentiality. Both parties, CEX.IO and the User, hereby agree to maintain the strict confidentiality of all materials and documents exchanged during the arbitration proceedings. Unless required by law or with the express written consent of both parties, such materials and documents shall not be disclosed to any third party, except for the parties' attorneys, accountants, or business advisors, subject to the condition that they, too, agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

43.15. Attorney Fees and Costs of Arbitration. Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees“) shall be governed by the rules and procedures of the American Arbitration Association (AAA), unless otherwise provided in this section. The party initiating the arbitration shall be responsible for paying the filing fee.

43.16. If you seek a waiver of the initial filing fee or any other fees incurred in arbitration, you may do so by demonstrating to the arbitrator that the costs of arbitration would be prohibitively higher than the costs of litigation. In such cases, CEX.IO agrees to pay, to the extent deemed necessary by the arbitrator, a portion of the Arbitration Fees to prevent the arbitration from being cost-prohibitive for you when compared to the costs of litigation.

43.17. Any award of attorneys' fees incurred in connection with the arbitration shall be governed by the rules of the AAA. The allocation of attorney's fees, as well as the determination of the prevailing party, shall be made by the arbitrator and included in the final award. The prevailing party shall be entitled to recover reasonable attorney's fees and costs incurred in connection with the arbitration, in addition to any other relief granted in the arbitration.

43.18. Batch Arbitration. In the interest of efficiency and streamlined resolution, you and CEX.IO agree that in the event of one hundred (100) or more individual requests of a substantially similar nature filed against CEX.IO within a thirty (30) day period (or as soon as possible thereafter) by the same law firm, group of law firms, or organizations, the AAA shall facilitate the following Batch Arbitration process:

• The arbitration demands shall be administered in batches, with each batch consisting of 100 Requests (plus any remaining Requests in a final batch).
• One arbitrator shall be appointed for each batch to oversee the consolidated arbitration proceedings.
• Each batch shall be resolved as a single consolidated arbitration, with one set of filing and administrative fees due per side per batch, one procedural calendar, and one final award.

43.19. All parties acknowledge that requests are considered of a “substantially similar nature“ when they arise from the same event or factual scenario, involve identical or similar legal issues, and seek equivalent relief. In case of disagreement regarding the applicability of the Batch Arbitration process, the parties shall notify the AAA, and the AAA shall appoint a sole standing arbitrator (the “Administrative Arbitrator“) to determine its applicability.

43.20. To expedite resolution, the parties agree that the Administrative Arbitrator may establish necessary procedures for prompt dispute resolution. The fees of the Administrative Arbitrator shall be borne by CEX.IO.

43.21. Both parties commit to cooperate in good faith with the AAA to implement the Batch Arbitration process, including the payment of single filing and administrative fees for each batch of Requests. Additionally, both parties shall take steps to minimize the time and costs of arbitration, such as appointing a discovery special master to assist the arbitrator in resolving discovery disputes and adopting an expedited arbitration proceedings calendar.

43.22. It is expressly agreed that this Batch Arbitration provision does not authorize class, collective, mass arbitration, or joint/consolidated claims under any circumstances, except as expressly stated herein.

43.23. Modification. CEX.IO reserves the right to modify or amend this arbitration provision, in whole or in part, at its sole discretion. Any such modifications or amendments shall become effective upon posting the updated arbitration agreement at https://cex.io/legal/terms or when otherwise communicated to you through the appropriate channels. Your continued use of our services or site after the effective date of any modifications to the arbitration agreement shall constitute your acceptance of the revised terms.

43.24. In the event that you do not agree to the modified arbitration provision, you have the right to reject it by discontinuing your use of our services and site. If you choose to reject the modified arbitration provision, any dispute or Claim between you and CEX.IO shall be resolved in accordance with the arbitration provision in effect at the time the dispute or Claim arose.

43.25. It is your responsibility to review this arbitration provision periodically to stay informed of any updates or changes. The most current version of the arbitration agreement will always be available on the CEX.IO website.

43.26. Any waiver or failure to enforce any aspect of this arbitration provision shall not be deemed a waiver of future enforcement or the right to modify or amend this provision in the future.

44. CONTACT INFORMATION

44.1. If you have any questions concerning these Terms, the Site, or any other matter, you may contact us by Live Chat on the Site. CEX.IO Corp. is located at 100 SE 2nd St, Suite 3852 Miami, Florida, 33131, USA.

44.2. Additional resources may be found through our Help Centre.

Custody and Safeguarding of Funds: CEX.IO Corp stores user funds securely and follows strict safeguarding policies and procedures. Fiat funds are stored in licensed U.S. banking institutions. Portions of fiat funds may be stored in regulated fully reserved stablecoins. Digital asset custody is a combination of self-custody and the use of U.S. licensed institutional grade custodial solutions. A small portion of digital assets may be kept in hot wallets for liquidity purposes. The great majority of funds are stored in cold wallets to maximize security.  

Segregation of Funds: CEX.IO Corp maintains users’ funds in segregated accounts, separate from corporate funds. Users’ funds are held strictly for the benefit of the users..  

Regulatory Compliance: CEX.IO Corp operates under the laws of various states. The company complies with applicable regulations for the safeguarding of users assets, such as maintaining certain capital reserves and following strict security protocols. 

Insurance Coverage: The company holds surety bonds required for compliance with the money transmitter licenses it operates under. A surety bond serves as a financial guarantee for consumers and regulatory authorities that the money transmitter will comply with all applicable laws and regulations governing its operations. Individual account breaches (e.g. unauthorized access via users’ credentials) are not covered by insurance. Users' funds are not covered by FDIC insurance.

Availability of Funds: Funds stored by users are accessible to users within their accounts. Withdrawals are processed on the timelines applicable to specific withdrawal methods. Under certain conditions, the company reserves the right to suspend both fiat and crypto transactions in cases including but not limited to suspected fraud, illegal activity, regulatory breaches, market manipulation, or market volatility. 

Last update: 8th of August, 2024

Thank you for visiting the CEX.IO site (the “Site” or “Platform”). These Terms of Use and any terms expressly incorporated herein (hereinafter, the “Terms of Use” or the “Terms”) constitute an electronic agreement that applies to your (hereinafter the “User” or “you”) access to and use of this Site, any and all services, products, and content as described in these Terms provided by CEX OVRS LLC (ST. KITTS AND NEVIS), a limited liability company, established and existing under the laws of Nevis, company number: L 22275, with registered office address at Suite 1, A.L. Evelyn LTD Building, Charlestown, Nevis.

As used herein, “CEX.IO” refers to the company CEX OVRS LLC , including but not limited to, its owners, directors, investors, officers, employees, agents or other related parties, unless otherwise provided herein.

CEX.IO's services for the UK users are provided only at the website under specific terms and conditions.

If you are uncertain about your status under the laws of the country in which this Site is being viewed, please contact support@cex.io.

With effect from 08 October 2023, promotions relating to cryptoassets are within the scope of the U.K.'s financial promotion regime. The effect of this extension is broadly that promotions to buy or sell cryptoassets or to engage in certain investment services relating to cryptoassets are subject to the financial promotion restriction.

Remaining committed to our customers, CEX.IO understands and shares the importance of reducing and preventing harm to all of them and helps strengthen how people are protected from the high risks associated with cryptoassets.

The website (“Website”) and the information on it was prepared by CEX.IO only for, and is directed only at UK consumers for the purposes of Financial Services and Markets Act 2000 (FSMA“) and the rules and guidance of the Financial Conduct Authority of the United Kingdom (“FCA”).

The information on the Website is indicative only and is not intended to constitute any form of financial promotion within the meaning of the FSMA.

The User acknowledges that CEX OVRS LLC does not provide its Services on the Platform to customers from the following list of countries: Afghanistan, Belarus, the Democratic Republic of Congo, Canada, Cuba, Guam, Guinea Bissau, Haiti, Honduras, Iran, Iraq, Japan, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Puerto Rico, Russian Federation, Singapore, Somalia, South Sudan, State of Palestine, Sudan, Syria, United States, United States Virgin Islands, Venezuela, Yemen.

By visiting or accessing the Site, you (i) agree that you have read and accepted all of the terms and conditions contained in the herein Terms of Use, as amended from time to time, (ii) you acknowledge and agree that you will be bound by such Terms, and (iii) you acknowledge that you have read and understood the latest version of our Privacy Policy. By clicking the ”register” button or by visiting the Site, CEX.IO provides you with access and utility through our digital asset trading platform via software, mobile application, API (application program interface), technologies, products and/or functionalities (collectively or individually, the “Service(s)”).

If you do not agree to be bound by these Terms, do not access or use the Service(s). CEX.IO reserves the right to change or modify the terms and conditions contained in these Terms, including but not limited to any policy or guideline of the Platform, at any time and at its sole discretion. As described in these Terms, you agree to be legally bound by these terms and all terms and policies incorporated by reference. We will provide notice of these changes by posting the revised Terms on the Site and changing the ”Last updated” date at the top of the Terms, or by any other means as determined by CEX.IO at its sole discretion, and the updated Terms will be effective at such time. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Service(s) and close your account. You agree that we will not be liable to you or any third party as a result of any losses suffered by any modification or amendment of these Terms. Your non-termination or continued use of this Site or Service(s) after the effective date of any changes or modifications of these Terms will constitute your acceptance of such changes or modifications.

You authorise your wireless carrier to use or disclose information about your account and your wireless device, if available, to CEX.IO or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our Privacy Policy for how we treat your data.

These Terms and any terms expressly incorporated herein apply to your access to, and use of, any Service(s) provided by CEX.IO. These Terms do not alter in any way the terms or conditions of any other agreement you may have with CEX.IO for products, services or otherwise. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Service(s). If you have any questions regarding the use of the Service(s), please contact support@cex.io.

The User is solely responsible for understanding and complying with any and all laws, rules, and regulations of his/her specific jurisdiction that may be applicable to the User in connection with the use of any and all services, products, and content of CEX.IO.

Please be advised, the value of cryptocurrency may increase or decrease significantly. There may be substantial risk involved when buying, selling, trading, and/or holding cryptocurrencies. Please carefully consider whether engaging in this activity is suitable for you. If so, please use the Platform responsibly.

IF THE USER DOES NOT ACCEPT THESE TERMS OF USE, THE USER SHALL NOT ACCESS THIS SITE AND SHALL NOT USE ANY OF CEX.IO’S SERVICES, PRODUCTS AND CONTENT.

1. DEFINITIONS

1.1. Capitalised terms used in these Terms of Use shall be interpreted in accordance with the definitions provided below:

1.1.1. Account: means an account registered by the User on the Platform.

1.1.2. Base Currency: means the first symbol in the trading pair.

1.1.3. Buyer: means the User who submits an Order to buy Cryptocurrencies through the Platform.

1.1.4. CEX.IO Spot Trading: means a product of CEX.IO, an ultimate crypto trading platform with enhanced functionality available here.

1.1.5. Commission: means a fee charged by or on behalf of any third party (e.g. bank, non-bank financial institution, payment service provider, etc.).

1.1.6. Cryptocurrency: means a peer-to-peer decentralised digital representation of value (e.g. bitcoins, ethers, etc.) including tokens.

1.1.7. Deposit: means a Transaction involving the transfer of Funds to the Account.

1.1.8. Fiat currency: means government-issued currency that is designated as legal tender in its country of issuance through government decree, regulation, or the law.

1.1.9. Funds: means Cryptocurrency and/or Fiat currency.

1.1.10.  Instant Buy means a trading service into which the User can buy Cryptocurrency immediately (instantly) from local Fiat currency.

1.1.11. Instant Sell means a trading service into which the User can convert Cryptocurrency to Fiat currency immediately (instantly).

1.1.12. Maintenance fee: means a fee charged by CEX.IO for storing balances in Fiat currency and/or in Cryptocurrency in Accounts that are inactive or dormant.

1.1.13. Order: means the User’s instruction to buy or sell Cryptocurrency.

1.1.14. Personal Information (Personal Data): means any information which identifies you personally or which may help us to identify you (e.g. your name, address, email address, trades, etc.).

1.1.15. Platform: means an environment created by CEX.IO that allows the trade of Cryptocurrencies.

1.1.16. Seller: means the User who submits an Order to sell Cryptocurrencies through the Platform.

1.1.17. Services: means all and any technologies, products and/or functionalities provided by CEX.IO.

1.1.18. Service charge: means a fee charged by CEX.IO for the provision of compulsory security measures of using certain payment instruments which are fraught with a high level of fraudulent actions.

1.1.19. Site: means CEX.IO website at https://cex.io/.

1.1.20. Storage: means storing balances of Cryptocurrencies that are no longer supported by CEX.IO.

1.1.21. Transaction: means (i) transfer of Cryptocurrencies or Fiat currencies by the User to his/her Account (“Deposit Transaction”); (ii) transfer of Cryptocurrencies or Fiat currencies among the Users (“Trading Transaction”), (iii) withdrawal of Cryptocurrencies or Fiat currencies from his/her Account (“Withdrawal Transaction”).

1.1.22. Transaction details: means for Cryptocurrency transaction: details of the transaction, including, but not limited to recipient's address (for BTC, LTC, OMG, BCH, DASH, MHC, BTG, BSV, TRX, ETH, GUSD, BTT Transactions), Memo (for XLM Transactions), Destination Tag (for XRP Transactions); for Fiat transaction: requisites including, but not limited to payment details, beneficiary details, and beneficiary bank details.

1.1.23. Transaction fee: means a fee that is payable to CEX.IO for each completed Transaction.

1.1.24. Transaction Price: means the total price paid by the Buyer in respect to each Transaction performed via the Service.

1.1.25. User/you: means a person or an entity that uses the Services, agrees to follow the Terms of Use, and is a holder of an Account.

1.1.26. Withdrawal: means a Transaction involving a transfer of Funds from the User’s Account to his/her bank account or to an account opened in any other financial institution.

1.2. Where the context so admits words denoting the singular shall include the plural and vice versa.

1.3. The masculine or feminine gender may be used interchangeably throughout these Terms of Use. Wherever one gender is used it shall be construed as meaning the other. Any use of the male or female pronouns in these Terms, whether “he,” “she,” “him,” “her” or words or phrases to similar effect, shall have no significance in the interpretation and application of the terms, provisions and conditions of these Terms, such use being solely for the sake of convenience.

2. THE SCOPE OF THE SERVICES

2.1. The Services allow all Users of the Platform to trade Cryptocurrencies with other Users.

2.2. Depending on the User’s place of residence, the User may not be able to use all the functions of the Site. It is the User’s responsibility to follow those rules and laws in his place of residence and/or place from which the User accesses this Site.

2.3. The User acknowledges and agrees that, when completing a Transaction, he is trading with another User, and that CEX.IO acts only as an intermediary in such Transaction, not as the counterparty to any such trade.

3. THE USER’S RIGHTS AND RESPONSIBILITIES

3.1. The User has the right to enter and use the Site and use the Services, as long as such User agrees and to and complies with the Terms of Use. By using the Site, the User agrees to accept and comply with the terms and conditions stated herein.

3.2. The User undertakes to read the entire Terms of Use carefully before using the Site or any of the Services provided by CEX.IO.

3.3. The User undertakes to comply with any and all applicable laws and regulations related to the use of the Services.

3.4. The User undertakes to provide CEX.IO with true, accurate, current and complete evidence of his identity, and promptly update his Personal Information if and when it changes.

3.5. The User undertakes to monitor all and any changes on his Account, including but not limited to any changes to balances.

3.6. The User undertakes to immediately (i.e. immediately after the moment of discovery) inform CEX.IO about any unusual, suspicious, unclear, or abnormal changes on his Account. Any delay in informing CEX.IO of such changes, the User will be liable for the breach of the Terms of Use and CEX.IO will have the right to take any further steps accordingly, including but not limited to reporting to the relevant state or national authorities.

3.7. The User agrees that, whenever the Transaction is made, the Platform sends and receives the monetary sums and/or Cryptocurrencies to/from the Buyer’s and the Seller’s Accounts opened in their name and on their behalf.

3.8. The User undertakes to notify CEX.IO immediately of any unauthorised use of his/her Account or password, or any other breach of security by LiveChat on the Site. Any User who violates the rules contained herein may be terminated, and thereafter held liable for any losses incurred by CEX.IO or any User of the Site.

3.9. The User undertakes not to use the Service to perform criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, financing terrorist organisations, or malicious hacking.

3.10. The User is responsible for any and all damages caused, and all liability actions brought against CEX.IO for infringement of any third-party rights or violation of any applicable laws.

3.11. Nothing in the Terms of Use excludes or limits the liability of the User for fraud, death or personal injury caused by their negligence, breach of the terms implied by operation of law or any other liability which may not be limited or excluded by law.

3.12. Users are solely responsible for determining whether any contemplated Transaction is appropriate for them based on their personal goals, financial status, and risk tolerance.

3.13. All added payment instruments to your Account, may it be a bank account, credit card, debit card, or others must be named after the Account holder. Any attempt otherwise will be considered fraud.

3.14. Users are prohibited from engaging in any kind of market manipulation or taking any actions which specifically include, without limitation: front-running, wash trading, spoofing, layering, churning, and quote stuffing. For general understanding market manipulation actions are actions were taken by any User or a person acting in concert with a User which is intended to (i) deceive or mislead other Users; (ii) artificially control or manipulate the price or trading volume of Funds; (iii) aid, abet, enable, finance, support or endorse either of the above. This may include actions on the CEX.IO Platform and/or outside of the CEX.IO Platform. Actions regarded by CEX.IO as market manipulation will result in blocking the User's account on the Platform with the right to use blocked Funds for reimbursement of negative consequences that appeared due to mentioned manipulation at the sole discretion of CEX.IO.

4. THE USER’S REPRESENTATIONS AND WARRANTIES

4.1. By registering an Account, the User expressly represents and warrants that he/she:

• follows the rules and laws in his/her country of residence and/or country from which he/she accesses this Site and Services;
• has accepted these Terms of Use;
• is at least 18 years old and has the right to accept these Terms of Use and participate in transactions involving Cryptocurrencies;
• if the User is a corporate User, such company has the legal capacity to accept these Terms of Use and participate in transactions involving Cryptocurrencies.

4.2. The User represents and warrants that he/she will only use the Platform to perform Transactions in accordance with the conditions set forth in these Terms of Use and that the User is duly authorised and has the capacity to enter into the Transactions on the Platform.

4.3. The User represents and warrants that both Fiat currency and Cryptocurrency deposited to the Account belong to the User and are derived from legal sources.

4.4. The User represents and warrants that he/she will withdraw any cryptocurrency from his/her Account only to his/her wallets, which precludes the use of CEX.IO for payments to third parties. CEX.IO shall incur no liability for payments made to third parties or non-owned accounts.

4.5. The User represents and warrants that all Transactions being carried out do not violate the rights of any third party or applicable laws.

4.6. The User understands that his Personal Information and identifiers may be shared with appropriately authorised third parties, due to legal obligations such as prevention of crimes and tax purposes and/or to provide the service requested by the User.

5. CEX.IO'S RIGHTS AND RESPONSIBILITIES

5.1. CEX.IO has the right to suspend the User’s Account and block all Cryptocurrency or/and Fiat currency contained therein in case of non-fulfillment of the Terms of Use by the User.

5.2. CEX.IO undertakes to provide the Services with the utmost effort, due care, and in accordance with these Terms of Use.

5.3. CEX.IO’s responsibility shall be limited to using reasonable technical efforts to ensure the receipt of the Cryptocurrency transferred between Users. When initiating Cryptocurrency Transactions to a user who is not a CEX.IO User, CEX.IO’s responsibility shall be further limited to ensuring the transfer of the necessary technical data to the Cryptocurrency network.

5.4. To the extent permitted by law, CEX.IO is not responsible for any indirect or consequential damages, losses, including but not limited to, loss of profit, loss of revenue, loss of business, loss of opportunity, or loss of data, unless the loss suffered is caused by a breach of the Terms of Use by CEX.IO.

5.5. CEX.IO is not responsible for any reason why the Site might become unavailable at any given time, nor is CEX.IO responsible for any malfunction, breakdown, delay, or interruption of an Internet connection.

5.6. CEX.IO is not responsible for the delay in the processing of payments caused by the fault of any third parties, processors or operators of such transactions.

5.7. In instances where a change in legislation of a particular country or state, the consequences of which are the imposition of stricter regulation of a Cryptocurrency available on the Platform, CEX.IO may restrict trading of a certain pair with such a Cryptocurrency for Users who are subject to such changes in legislation. In such a case the User will only be able to withdraw the limit for trading Cryptocurrency to an external address.

5.8. In the case of fraud, CEX.IO undertakes to report all the necessary information, including names, addresses, and all other requested information, to the relevant authorities dealing with fraud and breaches of the law. The Users recognize that their Account may be frozen at any time at the request of any competent authority investigating an alleged fraud or any other suspected illegal activity.

5.9. Nothing in these Terms excludes or limits the responsibility of CEX.IO for fraud, death, or personal injury caused by a User’s negligence, breach of the Terms implied by operation of the law, or any other liability which may not be limited or excluded by law.

5.10. In case a Fiat Deposit Order will not be completed due to not transferring the Fiat funds by the User to his/her CEX.IO's Account within thirty (30) calendar days from the moment of Deposit Order creation, CEX.IO has a right to reject such Order.

5.11. CEX.IO reserves the right, in its sole discretion, to discontinue or terminate the Service(s) provided to you without notice, temporarily or permanently, including, but not limited to, the following cases: (1) If the Personal Information you have provided is not true, complete, accurate or inconsistent with the information at the time of registration and you have failed to provide reasonable proof (please remember, according to the laws or regulations you should submit true complete and accurate information); (2) If you violate the relevant laws and regulations or these Terms; (3) If required by any provisions of the laws and regulations, as well as the requirements of relevant government authorities; or (4) For security reasons or other necessary circumstances, as determined at our sole discretion.

5.12. During the internal Users migration between CEX.IO companies process or system upgrades, CEX.IO reserves the right to implement the following temporary restrictions without prior notice:

• Suspension of User internal transfers within CEX.IO products: CEX.IO may temporarily suspend User’s internal transfers within CEX.IO products to maintain the integrity, safety and accuracy of User’s funds during the migration process.
• Suspension of creation of new User Orders: CEX.IO may temporarily suspend Users’ ability to create new Orders to maintain stability and consistency in the order book.
• Cancellation of open User Orders: All or some part of open User Orders may be cancelled during the migration process to prevent conflicts with system upgrades and ensure a seamless transition.
• Internal transfers: within the internal Users migration CEX.IO can transfer Users funds within CEX.IO’s products to maintain the integrity of User’s balances during the migration. The User agrees that within such internal transfers the Rounding Policies may apply.

These restrictions are implemented to safeguard User assets and to facilitate the successful completion of the migration process. CEX.IO will make reasonable efforts to minimise downtime and disruptions to Users' trading activities. Users are encouraged to review CEX.IO's announcements for updates and timelines related to migration and system upgrades.

6. CEX.IO’S REPRESENTATIONS AND WARRANTIES

6.1. CEX.IO shall provide the Services with reasonable care and skill and in accordance with these Terms of Use. All Transactions made on the Platform will be managed in an anonymous manner so that Buyers and Sellers are not acquainted with each other.

6.2. The Transaction Price is calculated on the basis of actual matched Orders made by the Buyers and Sellers participating in the bidding process on the Platform combined with the applicable Transaction fees.

6.3. CEX.IO represents and warrants that Transactions may not be cancelled or reversed and it holds all Cryptocurrencies acquired by each User in his/her Account and on the respective User's behalf.

6.4. The User acknowledges and agrees that CEX.IO gives to the User a possibility to hold and trade USDT (Tether) without any guarantee of any kind, either expressed or implied, including, but not limited to 100% backing of USDT by Tether Limited’s reserves; USDT price stability (1 USDT: 1 United States dollar), etc. These reserves are not insured and could be subject to unexpected diminution, which means that there is always a possibility for the User to lose his/her Funds.

7. ACCOUNT ACCESS AND API ACCEPTABLE USE

7.1. Access to the User’s Account is only permitted using individual login credentials. CEX.IO requires multi-factor authentication to keep the User Account and Funds secure. CEX.IO may require that the User use two forms of authentication when accessing the User’s Account and performing certain functions on such an Account. Forms of multi-factor authentication which may supplement the User login credentials include email, short message service (“SMS”), or a supported two-factor authentication (“2FA”). If the User chooses to install and use a 2FA application on a device (e.g., mobile phone or tablet) on which the operating system has been tampered with in any way, the User does so at their own risk. We reserve the right in our sole discretion to prohibit access from, or by, any device on which the operating system has been or is suspected of having been modified or tampered with. The User understands that we may provide his/her 2FA data to a third-party service provider in order to help us authenticate the User.

7.2. The User agrees and acknowledges that his login credentials and all other required forms of authentication were selected by the User and the User further agrees to keep all forms of authentication, including by not limited to login credentials, API keys, passwords, 2FA devices, separate and confidential.

7.3. The User agrees and acknowledges that the User is solely responsible for managing and maintaining the security of his login credentials and all required forms of authentication for his CEX.IO account.

7.4. The User may share API data with any third-party (e.g. developers, agencies, vendors, approved partners, or other Users, etc.) by sharing the unique API Key(s) and the API documentation (hereinafter - APIs) issued to the User for purposes of the CEX.IO API Trading Partnership Program.

7.5. The User that shares its APIs agrees and acknowledges that he/she is solely responsible for familiarisation and abidance by these Terms of Use by third parties. Third-party is obliged not to use the API to send spam or take any actions that violate CEX.IO’s Terms of Use and should comply with all applicable laws (including privacy laws and regulations and economic sanctions laws and regulations).

7.6. As a general rule, CEX.IO will not tolerate any use of CEX.IO API service, which is illegal, damages or is likely to damage CEX.IO’s reputation, the availability or integrity of CEX.IO’s API service or which causes us or threatens to cause us to incur any legal, tax, regulatory or any other liability.

7.7. The User agrees and understands that he specifically disclaims any liability or responsibility of CEX.IO for the management, maintenance, and/or security of his login credentials, required forms of authentication, and/or of unauthorised use of his CEX.IO account(s), and management, maintenance, and/or security of his API Key(s).

7.8. Furthermore, the User will indemnify and hold harmless CEX.IO from and against any claims brought related to the User's breach of these Terms of Use in connection with the use of the APIs or the use of the APIs by any third party that the User has given access to the APIs.

7.9. The User is obliged not to use the APIs to take any actions that violate these Terms of Use and other documentation which CEX.IO provides. The User obliges not to attempt to hack or change the CEX.IO API Trading Partnership Program or API technology. CEX.IO may throttle User’s use of the APIs at any time. CEX.IO may monitor User’s use of the APIs for compliance with these rules. CEX.IO may deny access to the APIs to any third party if this third party tries to go around or exceed the limitations CEX.IO set or breaches CEX.IO’s Terms of Use or any other Policy.

7.10. The API is provided "as-is" and on an "as-available" basis. That means CEX.IO does not provide warranties of any kind, either express or implied, including but not limited to merchantability and fitness for a particular purpose.

7.11. The User agrees that all actions conducted in his/her account are recognized as having been made on behalf of the User and on his/her own discretion. If the User becomes aware of any suspicious or unauthorised use of his/her account(s) or login credentials, please notify us immediately at support@cex.io.

8. THE USER'S ACCOUNT INFORMATION

8.1. The Site is for the User’s personal and non-commercial use only. CEX.IO is vigilant in maintaining the security of the Site and the Service. By registering with CEX.IO, the User agrees to provide CEX.IO with current, accurate, and complete information as prompted by the registration process and to keep such information updated.

8.2. CEX.IO may conduct periodic reviews of the User account information as mandated by CEX.IO regulators. To ensure compliance with the applicable regulations, CEX.IO must represent that the personal information and account information used to compile the User customer profile is up to date and accurate. CEX.IO may use the Account information that CEX.IO has on file for the User to contact the User regarding any issues with the Account.

8.3. To ensure that the User receives all communications, CEX.IO asks that the User agree to notify CEX.IO of any changes to the User's personal or account information as soon as possible. If communication using the information the User has provided to CEX.IO becomes incorrect or is returned as undeliverable, CEX.IO reserves the right to temporarily freeze the account until accurate information is provided to CEX.IO.

8.4. The User is allowed to register only one Account on the Platform. Thus, any additional Account created by the same User may be suspended or closed.

8.5. The User agrees that all actions conducted on the User’s Account are recognized as those made on behalf of the User and at the User’s own discretion.

8.6. The User agrees that he/she will not use any Account other than their own.

8.7. The User agrees that he/she will not access the Account of any other User at any time or assist others in obtaining unauthorised access to any other User account.

8.8. CEX.IO reserves the right to recommend limiting the amount of Account funding/deposit/withdrawal. CEX.IO may recommend daily, monthly, and per-transaction amount limits.

8.9. The User acknowledges that email shall not be regarded as a secure method of communication and should never be used for transmitting Personal Information.

8.10. Creation or use of additional User Accounts without obtaining prior express permission from CEX.IO will result in the immediate suspension of all respective Accounts, as well as all pending buy/sell orders, if any. Any attempt to create multiple User Accounts or to assist others (Users or other third parties) in doing so, or distribution of instructions, software or tools for that purpose will result in termination of such Users’ Accounts. Termination is not an exclusive remedy for such a violation and CEX.IO may decide to take further action against the User, including referral to applicable governmental authorities.

8.11. Any multiple User Accounts created that attempt to utilise brokerage and similar services, may be prohibited by CEX.IO in its sole discretion, from the Withdrawal of Cryptocurrency with the aim to counter possible fraudulent actions. At the same time, the User may use other Services (trade, Fiat currency/Cryptocurrency Deposit, Withdrawal in Fiat currency, and others).

9. INTELLECTUAL PROPERTY RIGHTS

9.1. All content on this Site is the property of CEX.IO and is protected by copyright, patent, trademark, and any other applicable laws unless otherwise specified hereby.

9.2. The trademarks, trade names, service marks, and logos of CEX.IO and others used on the Site (hereinafter the “Trademarks”) are the property of CEX.IO and its respective owners. The software, applications, text, images, graphics, data, prices, trades, charts, graphs, video, and audio materials used on this Site belong to CEX.IO. The Trademarks and other content on the Site should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected, or distributed in any form or by any means, no matter manual or automated. The use of any content from the Site on any other site or a networked computer environment for any other purpose is strictly prohibited; any such unauthorised use may violate copyright, patent, trademark, and any other applicable laws and could result in criminal or civil penalties.

9.3. CEX.IO supports the protection of intellectual property. If you would like to submit (i) a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark, or (ii) a copyright claim for any material on which you hold a bona fide copyright, please send us an email to legal@cex.io.

10. DATA COLLECTION

10.1. To understand how CEX.IO collects and processes Personal Information please visit our Privacy Policy which may be amended from time to time.

11. ACCOUNT SECURITY

11.1. The User is responsible for maintaining the confidentiality of his Account’s credentials, including, but not limited to a password, email, wallet address, balance, and of all activity including Transactions made through the Account.

11.2. CEX.IO personnel will never ask the User to disclose his password. Any message the User receives or website that he/she visits that asks for the password, other than the CEX.IO Site, should be reported to CEX.IO. If the User is in doubt whether a website is genuine, it is required to ensure the website is EV SSL compliant (Security Certificate Validation is shown in the address bar of a web browser).

11.3. It is obligatory for the User to change his/her password every 3 (three) calendar months on a regular basis in order to reduce the risk of a security breach in relation to the Account. CEX.IO also advises the User not to choose a password that is easily guessed from information someone might know or gather about the User or a password that has a meaning. The User must never allow anyone to access his/her Account or watch the User accessing his/her Account.

11.4. If the User has any security concerns about his/her Account, login details, password, or other security feature being lost, stolen, misappropriated, used without authorization, or otherwise compromised, the User is advised to change the password. The User must contact Support Service at support@cex.io without undue delay upon becoming aware of any loss, theft, misappropriation, or unauthorised use of User’s Account, login details, password, or other security features. Any undue delay in notifying CEX.IO may not only affect the security of the Account but may result in the User being liable for any losses as a result. If the User suspects that someone else accessed his/her Account, the User should also contact any appropriate government agency to report the incident.

11.5. The User must take reasonable care to ensure that his/her email account(s) are secure and only accessed by the User, as his/her email address may be used to reset passwords or to communicate with the User about the security of the Account. CEX.IO cannot be liable for the breach of an email account resulting in an unauthorised Transaction executed without proper confirmation. Should the email addresses registered with the User’s Accounts be compromised, the User should, without undue delay after becoming aware, contact Support Service at support@cex.io as well as contact his/her email service provider.

11.6. Irrespective of whether the User is using a public, a shared or his/her own computer to access the Account, the User must always ensure that his/her login details are not stored by the browser, cached, or otherwise recorded. The User should never use any functionality that allows login details or passwords to be stored by the computer he/she is using.

11.7. Additional products or services accessed by the User uses may have additional security requirements and the User must comply with those security requirements as well.

11.8. Two-factor authentication must be enabled in order to make any Withdrawal Transactions.

11.9. CEX.IO maintains multi-vector security settings to protect User’s assets and CEX.IO ecosystem from bad actors. We closely monitor the potential vulnerability of Users who may be more likely a target for fraudsters and/or susceptible to fraud.

11.10. In Section 12 we set out our rights and User’s obligations for the provision of reasonably verifiable information to ensure the legitimacy of User’s Account and CEX.IO’s commitments to uphold its regulatory obligations in knowing its customers (KYC) and understanding their CEX.IO transactions (KYT).

11.11. CEX.IO reserves the right to require a "live" communication by webcam or "liveness check" via User’s mobile phone with User to confirm any details or respond to the User’s customer services requests. Such requests will only ever be made via in-app chat or from a CEX.IO domain email.

11.12. CEX.IO is aware that scammers can potentially target any exchange customers with fake sites and fake customer service provision. You therefore agree to check any incoming messages to you which appear to originate from CEX.IO by checking the originating email address and website address; no variations should be accepted by the User other than a cex.io suffix/domain. If you are unsure, never click on any suspicious link and contact CEX.IO with your User number on support@cex.io for support. CEX.IO will never seek "remote access" to your account; if you are asked by anyone purporting to be from CEX.IO to supply access to your screen, immediately halt communications, change your password and contact Customer Services to advise us you may have been targeted by a scammer.

11.13. CEX.IO will aim to support any Account restrictions the User wishes to put in place from our "Additional Customer-Driven Security Options". These may change from time to time, but include:

• limit alerts
• sending restrictions
• two-factor authentication
• pre-transaction
• re-verification/advance advice; and other measures.

11.14. You agree that changes to your Account settings which reduce your security may require verification to ensure we are engaging with you as a legitimate User.

11.15. You agree to inform us, in advance, by email to support@cex.io if anyone is "helping" you run your Account, in particular if you engage with or are considering any services of any broker, dealer or individual who holds themselves out as an investment adviser.

12. THE USER VERIFICATION

12.1. Identification and verification procedures (also known as 'Know Your Customer' or 'KYC') are required for all Transactions. All new and existing Users of the Platform must pass the verification procedures. CEX.IO reserves the right to limit the Platform functionality to the Users who have not passed verification. If the User refuses to provide required documents and information under KYC procedures, CEX.IO reserves the right to immediately terminate the Services provided to the User.

12.2. The User undertakes to provide CEX IO with authentic and relevant documents and personal information. Where a User provides counterfeit documents or false personal information, we may report this to the relevant governmental authorities and shall be entitled to withhold any return of funds until the user has supplied authentic and verifiable mitigating information.

12.3. The User hereby authorises CEX.IO to, directly or indirectly (through third parties), make any inquiries as we consider it necessary to check the relevance and accuracy of the information provided for verification purposes. Personal Information transferred will be limited to only the data that is strictly necessary and will only be transmitted with security measures in place to protect the data.

12.4. CEX.IO has also the right to request the User to provide additional verification documents even if the User has already passed the verification process to ensure the effective implementation and enforcement of CEX.IO’s AML/KYC Policy and applicable regulatory requirements. If User does not respond to such requirements in a timely manner CEX.IO has a right to limit its services or to stop providing them until requirements are met.

12.5. In order to use any of the Service(s), you must first register to use the Service(s) by providing your email and/or mobile phone number, full name, date of birth, residential address, government identification number, taxpayer identification number and other personal or company information to verify your identity, as well as an affirmation regarding the source of your digital assets and/or fiat currency, along with affirming these Terms.

12.6. You agree to provide us accurate and authentic information we request at registration and on an ongoing basis for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime, including without limitation a copy of your government issued photo ID, or evidence of residency such as a lease or utility bill.

12.7. If any information provided by the User changes, it is the User’s obligation to provide to CEX.IO such updated information as soon as possible. We may, in our sole discretion, refuse to allow you to register to use the Service(s) or limit Users from registering multiple accounts (as described above). By registering an account with CEX.IO, you agree and represent that you will use that account only for yourself, and not on behalf of any third party, unless approved by CEX.IO. If you plan to use the Service(s) on behalf of a legal entity, such a legal entity shall register a corporate account with CEX.IO and you shall not use your individual account for business purposes.

13. ACCOUNT INVESTIGATIONS

13.1. The User agrees and acknowledges that based on CEX.IO's regulatory obligations, CEX.IO has a duty to investigate any activity that may be unusual, suspicious, and/or in furtherance of an attempted violation of applicable law or CEX.IO Policy.

13.2. During the course of CEX.IO’s account investigation, CEX.IO may: (1) freeze a User Account and all Accounts beneficially owned by the User and any members of such User’s household, or for which the User is a representative or authorised signatory and, in the case of entities, any affiliate; (2) freeze any Funds or assets in the Account while the investigation is being conducted; (3) suspend the User’s access to CEX.IO Services or any affiliated CEX.IO Platforms, until a determination has been made, if we suspect, in our sole discretion, you and/or any related accounts under common control to be in violation of: (i) any provision of these Terms of Use; (ii) the AML/KYC Policy; (iii) any applicable laws or regulations by any of CEX.IO's regulators; (iv) any of CEX.IO's applicable Policies as incorporated by reference herein.

13.3. The User further agrees and understands that until a final determination or conclusion of the account investigation occurs, CEX.IO may freeze or suspend the User’s Account, including but not limited to, under the following scenarios:

(I) The Account, or authorised User is subject to any pending litigation, investigation, or governmental proceeding.

(II) The Account or authorised User is a named person being investigated by a regulatory authority, subject to a court order, facially valid subpoena, or binding order of a government authority.

(III) The account has a negative balance for any reason.

(IV) We believe an unauthorised person is attempting to access the User’s Account.

(V) There is unusual or suspicious activity on the Account.

(VI) The User’s Account has been accessed from a sanctioned jurisdiction or a jurisdiction CEX.IO is not authorised to operate.

14. ACCOUNT CLOSURE

14.1. At any time, the User may provide written notice requesting that his Account be closed. Any User seeking Account closure will receive written confirmation by CEX.IO affirming such a request; however, account closure will not end any open investigation into a User's Account or prevent the reporting of any suspicious activity to the relevant governmental authorities.

14.2. The User agrees and understands that closing the Account will not affect any rights and obligations incurred prior to the date of the Account closure. The User may be required to either cancel or complete all open orders and, in accordance with the provisions of these Terms of Use, provide transfer instructions indicating where to transfer any Fiat currency and/or Cryptocurrencies remaining in the User’s Account. The User is responsible for any fees, costs, expenses, charges, or obligations (including, but not limited to, attorney and court fees or transfer costs of Fiat currency or Cryptocurrencies) associated with the closing of his/her Account. In the event that the costs of closing of the User Account exceed the value in the User’s Account, the User will be responsible for reimbursing CEX.IO. The User may not close any of his Accounts to avoid paying any fees incurred or to avoid any examination related to CEX.IO’s AML/KYC Policy.

15. TRANSACTIONS

15.1. The Platform allows the User to submit Orders to buy or sell Cryptocurrencies.

15.2. The User recognizes that an Order should only be submitted after careful consideration and conducting the User’s own research. The User further understands and accepts the consequences of an Order’s execution. The User agrees that as soon as the Order is executed, such Transaction is irreversible and may not be cancelled. Transactions will be executed instantly upon the matching of the Buyer's and the Seller's Orders without prior notice to the Buyer and the Seller and will be considered to have taken place at the execution date and time.

15.3. The User acknowledges and agrees that he/she is responsible for properly checking and filling in all Transaction details during the Deposit or the Withdrawal of Cryptocurrencies or Fiat.

15.4. The User acknowledges and agrees that if Transaction details are not specified or are incorrectly indicated within the Transaction the User may lose his/her funds.

15.5. Minimum and maximum Order amounts may vary for each trading pair and can be seen on the Trade Page when placing an Order.

15.6. The User acknowledges and agrees that Deposit and Withdrawal Transaction in Fiat currency may be delayed due to some bank verifications and checks. Similarly, and due to the inherent nature of the cryptocurrency networks, the User acknowledges and agrees that depositing and withdrawing Cryptocurrencies into/from their Account may take some time.

15.7. Unverified Users are not allowed to withdraw any Cryptocurrencies from their Account within forty-eight (48) hours after the Account was created.

15.8. If the User discovers transaction unusual activity, including but not limited to unknown deposits and withdrawals, on their Account that was not initiated by the User, the User shall immediately notify CEX.IO of this fact and follow the instructions sent by CEX.IO. Otherwise, CEX.IO reserves the right to freeze the Account until the end of the investigation.

15.9. CEX.IO may be forced to cancel or recall already executed Withdrawal Transaction at the request of financial institutions, including but not limited to banks, which are involved in the settlement of such Transactions. In such cases, the User obliges to cooperate with CEX.IO in order to discover the reasons for such request.

15.10. The minimum Deposit amount for Ethereum (ETH) is 0.001, for other Cryptocurrencies, such as Bitcoin (BTC), Bitcoin Cash (BCH), DASH, and Bitcoin Gold (BTG) minimum deposit amount is 0.0001. If the amount is less than specified, the funds will not be credited to the User's Account.

15.11. CEX.IO has not supported the old type of ETH address since the 1st day of August 2018. The User acknowledges and agrees that any deposits sent to the old type of CEX.IO ETH address cannot be recovered and the User may lose his/her funds.

15.12. CEX.IO reserves the right but not an obligation at the User’s request to recover in certain situations incorrectly sent by the User to its CEX.IO account Cryptocurrency Deposit. Detailed process and all conditions of such recovery together with the Application Form are available here.

15.13. The User acknowledges and agrees that the attempt to recover the incorrectly sent Cryptocurrency Deposit incurs a non-refundable fee of 10% from the Cryptocurrency Deposit amount, but not less than 100 (one hundred) USD in your Deposit Cryptocurrency equivalent. This fee will be calculated from the original amount of the User’s Deposit and charged in the Deposits Cryptocurrency.

15.14. The User agrees that the CEX.IO team can start the Cryptocurrency Deposit recovery process only if the User has a sufficient amount of funds on its Account to cover this Cryptocurrency recovery fee.

15.15. The User acknowledges and agrees that this recovery fee will be charged regardless of the recovery outcome as the CEX.IO team uses significant resources to investigate the case, develop, and implement technical solutions.

15.16. The User acknowledges and agrees that the decision to recover a Cryptocurrency Deposit incorrectly sent by the User remains fully at the sole discretion of the CEX.IO team, as it will investigate every case and estimate whether or not it can attempt to recover these funds.

15.17. CEX.IO also reserves the right but not an obligation at the User’s request to recover in certain situations incorrectly sent by the User Fiat Withdrawals in a case when: a) the User made a mistake in bank details or b) the beneficiary's bank is in a high-risk area. Detailed process and all conditions of such recovery together with the Application Form are available here.

15.18. The User acknowledges and agrees that the attempt to recover the incorrectly sent Fiat Withdrawals incurs a non-refundable fee in the amount of 50 (fifty) USD.

15.19. The User agrees that the CEX.IO team can start recovering Fiat incorrectly sent by the User only in instances where the User has the sufficient amount of funds on its Account to cover this fiat recovery fee.

15.20. The User acknowledges and agrees that this recovery fee will be charged regardless of the recovery outcome as the CEX.IO team uses significant resources to investigate the case.

15.21. The User acknowledges and agrees that the decision to recover Fiat Withdrawals incorrectly sent by the User remains fully at the sole discretion of the CEX.IO team, as it will investigate every case and estimate whether or not it can attempt to recover these funds.

15.22. A complete record including; trading activity, pending Transactions, Deposits, and Withdrawals, as well as the User Fiat and Cryptocurrency balance of the User Transaction history is available in the User CEX.IO Account(s). The User acknowledges and agrees that no representation in his Transaction history should be considered a valuation. CEX.IO uses all reasonable and commercially viable efforts to ensure that the User transaction history is accurate.

16. MAINTENANCE AND STORAGE FEES

16.1. If more than twelve (12) months elapsed without the User signing into his/her Account or without making a Deposit of Funds and the User’s Account has a balance of no more than five United States dollars (5 USD) or equivalent in any other currency, CEX.IO may qualify this Account as inactive and has a right to nullify the User Account and assess the non-refundable Maintenance fee upon thirty-one (31) days prior email notification to the User. Inactive Accounts with zero balances shall be deactivated.

16.2. If more than twenty-four (24) months elapsed without the User signing into his/her Account, or without making the Deposit, and the User’s Account has a balance of more than five United States dollars (5 USD) or equivalent in any other currency, CEX.IO may qualify this Account as dormant and transfer its balance into CEX.IO’s special segregated in order to secure the User’s Funds upon 31 (thirty-one) calendar days prior email notification to the User. The Account shall be deactivated.

16.3. CEX.IO reserves the right to apply the Maintenance fee thereafter against the User’s Funds transferred into CEX.IO’s special segregated account, reducing the secured balances held. If a dormant Account has a nil balance due to the Maintenance fees applied, it can be formally closed. If the User has Funds within the CEX.IO’s special segregated account, the User’s balances will be transferred back to the User’s Account once it has been reactivated.

16.4. For reactivating inactive or dormant Accounts, the Users are required to provide a request from an authorised e-mail address through CEX.IO Support. CEX.IO reserves the right to ask for updated ‘KYC’ documentation and hence, retain the Users’ proof of identity, proof of address, a recent photograph, and a bank statement. Account reactivation is free of charge for the User.

16.5. If CEX.IO ceases to support a particular Cryptocurrency, a non-refundable Storage fee can be charged to the User for cases of storing that Cryptocurrency until the assets are withdrawn by the User or until the Account goes to a zero balance provided that CEX.IO has given not later than 7 (seven) calendar days prior notice in writing to the User by email of its intention to cease to support that particular Cryptocurrency.

16.6. CEX.IO’s prior notice obligation mentioned in this Section is deemed fulfilled from the moment of sending the email to the User. CEX.IO bears no liability if the User has unsubscribed himself/herself from CEX.IO’s newsletter or marked CEX.IO’s emails as “spam” and for this reason did not receive CEX.IO’s notices.

16.7. The Storage fee can be charged on a daily basis as follows:

	USD, EUR, GBP	2 per day
	BCH	0.003 per day
	BCHA	1 per day
	BSV	1 per day
	BTC	0.003 per day
	BTG	0.5 per day
	DASH	0.003 per day
	ETH	0.06 per day
	GALA	200 per day
	LTC	0.4 per day
	pGALA	6000 per day
	PRMX	400 per day
	QASH	10 per day
	XLM	1 per day
	XRP	1 per day
	XSGD	6.84 per day

16.8. CEX.IO can deduct the Storage fee from any balances held in the User’s Account.

16.9. CEX.IO reserves the right to change the Storage fee, as well as the way in which it is charged, provided CEX.IO has given 7 (seven) calendar days prior notice in writing by email of its intention to change the Storage fee and/or the way in which it is charged.

17. DOUBLE SPENDING

17.1. Should a User be credited an amount exceeding the amount requested by the User pursuant to the Platform’s technical problem/error/glitch, the User undertakes to immediately notify CEX.IO and to return the excess amount to the User’s CEX.IO Account.  The User agrees that CEX.IO has a right to unilaterally withdraw any excess amount from the User’s CEX.IO Account without notification.

17.2. Should CEX.IO become aware of such Platform’s technical problem/error/glitch and that the User has received the amount exceeding the requested withdrawal amount, the User acknowledges and agrees that CEX.IO has a right to freeze the User’s Account and/or to disable withdrawals from the User’s CEX.IO Account.

17.3. If the User Account’s balance is insufficient to cover any resulting shortfall, the User is obligated to deposit additional funds or assets into the Account to cover the shortfall. Should the User fail to do so within five (5) calendar days, CEX.IO reserves the right to unilaterally sell any assets in the User’s Account to cover the shortfall

17.4. CEX.IO has a right to claim the full cover of the exceeding amount using all available legal options. Should CEX.IO incur any fees, whether legal or otherwise, in pursuing an User for non-compliance with this clause 17, CEX.IO reserves the right to claim such fees back from the User.

18. CRYPTOCURRENCIES LISTED ON CEX.IO

18.1. The User understands that CEX.IO does not own or control the underlying software protocols of Cryptocurrency networks that govern the operation of Cryptocurrencies. In general, the underlying protocols are open source, and available to anyone who can use, copy, modify, and distribute them. The User agrees and understands that: (i) CEX.IO is not responsible for the operation of the underlying protocols, and (ii) CEX.IO makes no guarantees regarding their security, functionality, or availability. The User further acknowledges that CEX.IO performs extensive due diligence before supporting a Cryptocurrency on the Platform in accordance with its listing procedures. The User acknowledges and understands that CEX.IO may choose to support or delist Cryptocurrency in its sole discretion.

19. DELISTING OF CRYPTOCURRENCIES FROM CEX.IO PLATFORM 

19.1. CEX.IO reserves the right to delist any Cryptocurrency for any reason, including but not limited to, low liquidity or blockchain issues.

19.2. CEX.IO will notify Users of any upcoming delisting with a minimum of thirty (30) days' prior written notice. The User is obligated to exchange, if such a possibility is preserved, or withdraw the Сryptocurrency that will be delisted to an external wallet within thirty (30) calendar days of such notice.

19.3. Upon expiration of the thirty (30) calendar day notice period, if the amount of the delisted Cryptocurrency falls below the minimum withdrawal amount, CEX.IO will write off the remaining balance in the delisted Cryptocurrency on the User’s Account. The User may refer to the Limits and Commissions webpage for details on the minimum withdrawal amounts for each Cryptocurrency.

19.4. Additionally, CEX.IO reserves the right, after the expiration of the thirty (30) calendar day notice period, to convert the User’s remaining funds in the delisted Cryptocurrency  into USD Coin (‘USDC’) or Tether (‘USDT’)or any other stablecoin at the average Cryptocurrency rate over the five (5) calendar days preceding the delisting date. A commission for such conversion will apply, the amount of which will vary depending on the Cryptocurrency and will be communicated to Users via email prior to  the delisting date.

19.5. If CEX.IO is unable to convert the delisted Cryptocurrency due to its low liquidity or any other reason, CEX.IO reserves the right to irrevocably write off all remaining delisted Cryptocurrency funds in the User’s Account and cease support for the relevant blockchain.

19.6. Upon announcing the delisting of the Cryptocurrency, CEX.IO reserves the right to suspend all related services, including but not limited to, deposits, trading, and conversions. However, CEX.IO will maintain the ability for Users to withdraw the Cryptocurrency that will be delisted for a specified period of time.

19.7. The thirty (30) days term for withdrawal of the Cryptocurrency that will be delisted will not be available in case of a force-majeure, namely an event beyond CEX.IO control, including, but not limited to the Cryptocurrency’s non-working blockchain or wallet, due to which CEX.IO will be unable to conduct any transactions.

19.8. The User acknowledges and agrees that failure to withdraw the delisted Cryptocurrency within the specified thirty (30) day period before its delisting will result in the User losing access to those funds.

19.9. CEX.IO reserves the right to cease any trading pair without prior notice to the Users.

19.10.  In some cases that may potentially bring losses to CEX.IO and/or the Users, or in case of any force-majeure, or in the event that CEX.IO receives an order from a relevant government authority and/or Cryptocurrency Delisting is part of a legal or regulatory action CEX.IO is entitled under its sole discretion to delist any Cryptocurrency from the Platform immediately.

19.11. CEX.IO’s prior notice obligation mentioned in this section is deemed fulfilled from the moment of sending the email to the User. CEX.IO bears no liability if the User has unsubscribed himself/herself from CEX.IO’s newsletter or marked CEX.IO’s emails as “spam” and for this reason did not receive CEX.IO’s notices.

20. FORKS OF SUPPORTED CRYPTOCURRENCY

20.1. The User agrees and understands that the underlying protocols of supported Cryptocurrencies are subject to changes in the protocol operating rules. Such an event may lead to a “Fork” whereby the network protocol may disagree on the proposed change in protocol, thereby resulting in only part of the network adopting the new protocol with the result that the network will bifurcate into different blockchains with one adopting the new protocol and the other rejecting the proposed protocol. Although each potential Fork is different, it may result in more than one version of the blockchain or Cryptocurrency following the Fork. The User further agrees and understands that Forks may substantially affect the value, function, and transaction speed of the Cryptocurrencies the User holds at CEX.IO. CEX.IO will use reasonable discretion to determine which Forked blockchain is supported by the greatest number of miners and users, and to determine which Forked blockchain may be supported.

20.2. In the event of a Fork, the User agrees and understands that CEX.IO reserves the right to temporarily suspend the operations of the affected network protocols, while we determine, in our sole discretion, which, if any, Forked blockchain to support. As each Fork is different, the User agrees and understands that the determination made by CEX.IO in regard to the Forked blockchain is under no time constraints or deadlines, and our determination to support, or not support, a Fork may be changed at our sole discretion. Under certain circumstances, if a Fork is not supported, the Cryptocurrencies resulting from the unsupported blockchain may become the property of CEX.IO. The User agrees and acknowledges that prior to any Fork, the User has the right to withdraw the User’s Cryptocurrencies and retain the unsupported blockchain at the User’s own discretion, bearing the sole responsibility for any risks incurred.

21. STAKING

21.1. CEX.IO allows the User to participate in the Transaction validation process (hereinafter - “Staking”) on proof-of-stake (“PoS”) blockchains. Such blockchains allow the participating holders of a minimum-required balance of a specific Cryptocurrency to validate Transactions and earn Staking rewards.

21.2. CEX.IO operates the software and infrastructure necessary to run a validator node on the PoS blockchain networks. During the times that CEX.IO validator is selected on a network to run a validator node, CEX.IO provides services explained as Staking. CEX.IO offers Staking Services for the Users as a custodial solution and non-custodial Staking to whoever connects to the validation node on the chain.

21.3. CEX.IO acts as a node operator or validator on the PoS blockchain networks, which allow the holders of applicable Cryptocurrency to become delegators. When delegating, the participant stakes a Cryptocurrency and delegates the voting powers attributable to such a staked Cryptocurrency to CEX.IO acting as a validator. This allows CEX.IO to participate in the governance of selected blockchains. All decisions made by CEX.IO related to the PoS blockchains are exempt from any disputes from the delegators.

21.4. Non-custodial Staking requires delegating to CEX.IO validation nodes on a certain amount of certain Cryptocurrencies. Such delegation shall not involve the transfer of any Cryptocurrencies from the delegator to CEX.IO or vice versa, and any delegated Cryptocurrency shall at all times remain the property of, and under the control of a delegator. The delegator can unstake his Cryptocurrencies at any time from the CEX.IO validation node. Each PoS network has its own rules about the unbonding or lock-up period, meaning the Cryptocurrencies might not be unstaked instantly. CEX.IO as a validator has no control over this time period meaning the delegator itself would bear any financial risk from price fluctuations. The delegator acknowledges that he remains in full control of his keys, seed phrases, and should be the sole responsible for the security of his own digital assets. Providing a non-custodial service, CEX.IO does not have any control over the Cryptocurrencies of the delegators and will not be able to recover these Cryptocurrencies in case of theft or loss.

21.5. Staking rewards are calculated and initiated by the dedicated PoS blockchain. The Platform is not responsible for the conditions and results of the Staking process of the relevant PoS blockchain.

21.6. CEX.IO does not guarantee that you will receive Staking rewards, any specific reward, or any Staking return over time. Please read carefully the staking conditions of the respective PoS blockchain.

21.7. The yield earned by the Users is determined by, and subject to the rules of the PoS blockchain, which may be changed or modified by such PoS blockchain at their sole discretion. CEX.IO has no control over, nor will CEX.IO be liable for, any change made by any PoS blockchain.

21.8. Unless otherwise specified, the rewards are usually calculated and updated every hour, and sent to your account once per month. Please refer to the CEX.IO Earn Service product page for specific annual yield and rewards information for each PoS blockchain. Staking services may not be available to Users in all jurisdictions.

21.9. The tax treatment of Staking rewards is uncertain, and it is the responsibility of the User to determine what taxes, if any, arise from receiving Staking rewards. The Users are solely responsible for reporting and paying any applicable taxes arising from Staking. The User acknowledges that CEX.IO does not provide investment, legal, or tax advice to the User in connection with such election to participate in Staking. The Users should conduct their own due diligence and consult their own advisors before making any decision to participate in Staking.

21.10. The User understands and accepts the following risks that may arise and the related losses the User may incur from using Staking, including without limitation:

• The User may have exposure to risks on the third-party platforms which may result in losses;
• High price fluctuations of cryptocurrencies can result in significant losses in a short period of time;
• Technical anomalies may occur, which may delay or prevent you from using Staking or performing related transactions, resulting in losses;
• The annual percentage yield ('APY') and annual percentage rate ('APR') indicated on the Platform for each cryptocurrency is not guaranteed and can be changed at any time due to changes on a blockchain, which may result in not gaining expected rewards.
• Market anomalies and unforeseen events may occur, which may result in losses;
• User hereby warrants that the User has the necessary experience and knowledge to use Staking and understands and acknowledges the potential risks of using Staking. Users should carefully consider and evaluate their financial condition along with the above-mentioned risks before making any decision to use Staking.

21.11. The Staking process description, information about eligible cryptocurrencies for staking and terms for rewards located on: https://staking.cex.io.

22. INSTANT BUY / SELL

22.1. The CEX.IO Instant Buy is an offer to purchase Cryptocurrencies in a single-click transaction, subject to our current fees for purchasing Cryptocurrencies. The Cryptocurrency available for Instant Buy is made available by CEX.IO at its sole discretion.

22.2. The CEX.IO Instant Sell allows users to sell Cryptocurrency in a single-click transaction, subject to our current fees. The Cryptocurrency available for Instant Sell is made available by CEX.IO at its sole discretion.

22.3. All pricing or performance data related to the Instant Buy / Sell is for informational purposes only. The Instant Buy / Sell is not an offer to purchase any single security, investment, or financial instrument. The Instant Buy / Sell offer is not a recommendation to buy, sell or hold any Cryptocurrency or any amount of Cryptocurrencies and does not constitute investment advice, financial advice, or trading advice.

23. TRANSACTION FEE

23.1. The User agrees to pay CEX.IO the Transaction fee for each completed Transaction.

23.2. Prior to trading, the User must consider Transaction fee rates published on the Fee Schedule page. However, CEX.IO reserves the right to change the Transaction fee rates from time to time by publishing updates on the Fee Schedule page.

23.3. The Transaction fee amount is automatically charged off in the currency indicated after symbol '/' in the trading pair after the relevant Transaction. Thus, for BTC/USD the fee is charged in USD; for ETH/BTC the fee is charged in BTC.

23.4. The minimum transaction fee equals the minimum currency amount. For Fiat currency, it equals 0.01, for Cryptocurrency it depends on the currency. The Transaction fee is charged according to the Rounding Policy described below.

23.5. The minimum and maximum price, as well as the minimum and maximum Order amount, varies for each trading pair and can be seen on the Trade Page when placing an order.

23.6. For specific types of Orders, the Transaction fee may differ from those published on the 'Fee Schedule' page. The Transaction fee rate shall be disclosed before the Order execution.

23.7. The Transaction fee, other charges, as well as the charging procedure can be changed/reviewed unilaterally by CEX.IO from time to time and such changes shall become effective the moment they are posted on the Site.

23.8. The User acknowledges and agrees that every Cryptocurrency network can deduct its own network fee.

23.9. CEX.IO may charge network fees, sometimes called miner fees, to process Cryptocurrency Transactions on the User’s behalf. CEX.IO will calculate the network fee at its discretion.

23.10. Bank fees charged to CEX.IO are netted out of transfers between CEX.IO and its banking partners. The User may be responsible for additional fees charged to the User based on the User’s individual customer agreement with his financial services provider.

24. TRADING FEE BALANCE AVAILABLE ON THE CEX.IO SPOT TRADING PRODUCT

24.1. At its sole discretion, CEX.IO may offer Users an incentive, in the form of a trading fee balance credited to a User, to use the CEX.IO Spot Trading platform. The trading fee balance is conditional, limited in size and in use. 

23.2. Specific conditions (requirements) fulfilment of which may grant the User the trading fee balance (hereinafter - “Trading Fee Balance”) are up to CEX.IO and subject to change without notice. The total Trading Fee Balance may consist of several parts, granted upon fulfilment of specific conditions, with separate expiration dates or remaining open-ended. Specific mechanics of how each specific Trading Fee Balance is granted, including but not limited to the landing page address, timing of the Trading Fee Balance delivery, are also up to CEX.IO and subject to change without notice. 

24.3. The mechanics and conditions to getting the Trading Fee Balance may include a few steps, e.g. corresponding to the User’s onboarding on the Platform, each of which may be rewarded with a separate Trading Fee Balance. The participation may include the need to opt-in. If opt-in is included as a condition to participation, only steps completed after the opt-in on the dedicated landing page count towards the potential eligibility for the Trading Fee Balance.  Steps completed prior to the opt-in, when the opt-in is required, do not count towards the potential eligibility for the Trading Fee Balance.

24.4. The Trading Fee Balance can be issued in the form of a trading fee discount within the CEX.IO Spot Trading product of a specific value in Tether (“USDT”) (or any other cryptocurrency) held on the User’s account, separate from the User's CEX.IO Spot Trading usual account balance. 

24.5. Depending on the type, the Trading Fee Balance may have either a specified expiration date or be open-ended. Please refer to the expiry date on the individual Trading Fee Balance that can be found on the User’s “Finances” page in the trading terminal.

24.6. In case the specific Trading Fee Balance has an expiration date, then after the expiry date, the remaining unused Trading Fee Balance will expire and be burned without the possibility of its further use. Any orders active after the expiration of a specific Trading Fee Balance will be fulfilled at the applicable fees charged from the User's other available Trading Fee Balances, if any. If no other specific Trading Fee Balance is available to the User, the applicable fees will be deducted from the User's CEX.IO Spot Trading usual account balance.

24.7. In case the User receives an open-ended Trading Fee Balance, the User will be able to use the Trading Fee Balance on CEX.IO Spot Trading until the User spends it. Notwithstanding the above, the User agrees that CEX.IO reserves the right to unilaterally terminate such Trading Fee Balance and write off the unused portion of the Trading Fee Balance allocated to the User’s CEX.IO Spot Trading account.

24.8. The User is able to check his/her available Trading Fee Balance and its parts, if applicable, on the User’s “Finances” page in the trading terminal.

24.9. In case when, for example, the User has X amount of USDT on the Trading Fee Balance, and a trading fee for the order is Y amount of the second currency of a trading pair chosen (for example, for the ETH/BTC trading pair the fee will be calculated in BTC), then the equivalent of Y amount will be withdrawn from the User’s CEX.IO Spot Trading Fee Balance at the CEX.IO Spot Trading’s current applicable spot market rate, which may be volatile.

24.10. In case the Trading Fee Balance can only cover a portion of the applicable trading fees on the CEX.IO Spot Trading product, then the portion of the trading fees will be covered by the Trading Fee Balance, while the remaining trading fees will be charged as usual from the User’s CEX.IO Spot Trading account’s balance.

24.11. If there is another unexpired Trading Fee Balance on a User’s CEX.IO Spot Trading’s account, this balance will be used automatically towards the applicable CEX.IO Spot Trading fees.

24.12. Trading Fee Balance can only be used as a discount towards applicable trading fees on CEX.IO Spot Trading. Trading Fee Balance cannot be traded, exchanged, transferred, or withdrawn for equivalent currency or equivalent digital assets. The Trading Fee Balance can be used only to cover trading fees of the CEX.IO Spot Trading and no other CEX.IO products.

24.13. In the event of CEX.IO and/or CEX.IO Spot Trading initiates Platform and/or Service maintenance, repairs, upgrades, or any Force Majeure Event (as specified in the Terms of Use), the Trading Fee Balance may be suspended for a period of time until CEX.IO and/or CEX.IO Spot Trading resumes or is reasonably expected resume its Service.

24.14. CEX.IO may change, extend, freeze, terminate, cancel, or retrieve (write off) the Trading Fee Balance before the expiration date and the open-ended Trading Fee Balance, whether or not with notice. This may happen for several reasons, including, but not limited to, a violation of the Terms of Use or other legal documentation and/or Policy by the User, potential services abuse, a risk of money laundering and/or other suspected illicit activities, and/or other activities or behaviours. These, in CEX.IO’s sole and absolute discretionary power, may disqualify the User for the Trading Fee Balance, and/or may deem the User unfit to participate further in this promotion.

24.15. In order to comply with local regulations, certain features may not be available or may become unavailable in the User’s region.

24.16. For more information regarding the CEX.IO Spot Trading product’s Trading Fee Balance functionality please refer to CEX.IO Help Center.

24.17. While the Trading Fee Balance represents a discount to the CEX.IO Spot Trading fees, the User should determine any potential individual tax obligations and possibly seek independent tax advice

25. ONE-CLICK TRANSACTION AGREEMENT

25.1. By clicking the “Pay” button you express full consent to this One-Click Transaction Agreement Terms and Conditions (hereinafter – the “Agreement”) and authorise the payment service provider to automatically charge your credit card for recurring delivery of goods or services in chosen amount.

25.2. You acknowledge and agree that transaction receipt will be provided within 2 (two) business days using the agreed method of communication.

25.3. You certify that you are an authorised holder of a credit card. By accepting this Agreement, you agree to contact us via finance@cex.io with the aim to resolve any problem you might have before requesting a chargeback from your bank or credit card provider at any time while or after using our services. A chargeback in breach of the foregoing obligation is a material breach of this Agreement.

25.4. You agree to pay for all goods and/or services or other additional services you ordered through the CEX.IO’s Site available at https://cex.io, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc.

25.5. You take full responsibility for payments made on the Site. The payment service provider only facilitates a payment for the amount indicated by the Site, and it is not responsible for paying by user of the Site the aforementioned additional funds/expenses.

25.6. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Site, you confirm and state that you do not violate legislation of any country. Also, by accepting this Agreement (and Terms of Use), you, as the cardholder, confirm that you are entitled to use Services offered via the Site.

25.7. By starting to use the Site’s services you take legal responsibility for not violating the legislation of any country where this service is being used and confirm that the payment service provider is not responsible for any such unlawful or unauthorised violation.

25.8. By agreeing to use the Site’s services, you understand and accept that processing of any of your payments is executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment.

25.9. You acknowledge that this Agreement will remain in effect until you cancel it, and you agree to notify the Website of any changes in your account information within 7 (seven) calendar days after such changes occurred. If you wish to reject using One-Click transaction services for your next purchases of goods and/or services on the Website, you can do that by contacting directly the Support of the Site using email: finance@cex.io.

25.10. The payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. The payment service provider is not responsible for the quality, quantity, price, terms of use of any goods and/or services or other facilities offered to you or purchased by you from the Site by using your payment card. When you pay for any of the Site’s goods and/or services, you are primarily bound by the Site’s Terms of Use. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Site and for any additional expenses/fees that can be applied to this payment. The payment service provider acts only as the executor of the payment in the amount stated by the Site, and it is not responsible for pricing, total prices, and/or total sums.

25.11. You acknowledge and agree that in case of any changes in this Agreement the notification will be sent to you at least 7 (seven) business days prior.

25.12. You acknowledge and accept your own responsibility to be updated in the information provided on Site regarding Terms of Use and/or using your personal Account/profile on the Site.

25.13. You agree on the usage of e-mail communication.

25.14. In case there is a situation when you do not agree with the Agreement and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the Support of the Site using email: finance@cex.io.

26. ROUNDING POLICY

26.1. CEX.IO uses the Rounding Policy in the favour of the Platform on all financial transactions. CEX.IO rounds Fiat currencies to the second digit after the separator. The Rounding Policy for Cryptocurrencies varies depending on Cryptocurrency.

26.2. For the purpose of the processes optimization, transactions on the Platform with regard to some items (including, but not limited to currencies, Cryptocurrencies, etc.) will not be reflected at the User’s Account and will appear as the next whole unit in accordance with the Rounding standards.

27. ILLEGAL TRANSACTIONS

27.1. CEX.IO reserves the right to suspend or terminate your CEX.IO Account at any time if we reasonably believe to be required to do so by the law or in order to comply with recommendations issued by a relevant government authority or recognized body for the prevention of financial crime.

27.2. It is strictly forbidden to use the Account for any illegal purposes. CEX.IO will report any suspicious activity to the relevant law enforcement authorities.

27.3. The User shall ensure that they do not use the Services for the Transactions relating to:

• money laundering, terrorist financing, proliferation of weapons of mass destruction;
• human trafficking;
• any goods or services that are illegal or the promotion, offer or marketing of which is illegal or that are offered in connection with illegal, obscene or pornographic content, depict children or minors in sexual postures, depict means of propaganda or signs of unconstitutional organisations glorifying war or violating human dignity;
• any goods or services, promotion, offer or marketing of which would violate copyrights, industrial property rights or other rights of any person;
• archaeological findings;
• drugs, narcotics or hallucinogens;
• weapons of any kind;
• illegal gambling services;
• Ponzi, pyramid or any other “get rich quick” schemes;
• goods that are subject to any trade embargo;
• media that is harmful to minors and violates laws and, in particular, the provision in respect of the protection of minors;
• body parts or human remains;
• protected animals or protected plants;
• weapons or explosive materials;
• any other illegal goods, services or transactions.

28. TERMINATION OF THE TERMS OF USE

28.1. The User may terminate the Terms of Use by closing his Account at any time, following settlement of any pending transactions.

28.2. The User also agrees that CEX.IO may, by giving notice, at its sole discretion terminate his/her access to the Site and to his/her Account, including without limitation, our right to: limit, suspend or terminate the Service and the Users' Accounts, prohibit access to the Site and its content, Services, and tools, delay or remove hosted content and take technical and legal steps to keep the Users off the Site if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties or acting inconsistently with the letter or spirit of these Terms. Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate Accounts of the Users for any reason, including without limitation: (1) attempts to gain unauthorised access to the Site or another User's account or providing assistance to others attempting to do so, (2) overcoming software security features limiting the use of or protecting any content, (3) usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms of Use, (5) failure to pay or fraudulent payment for Transactions, (6) unexpected operational difficulties, or (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by CEX.IO, acting at its sole discretion.

28.3. CEX.IO also reserves the right to cancel unconfirmed Accounts or Accounts that have been inactive for a period of six (6) months or more and/or to modify or discontinue our Site or Service. The User agrees that CEX.IO will not be liable to them or to any third party for termination of their Account or access to the Site.

28.4. The suspension of the Account shall not affect the payment of the Transaction fees due for past Transactions. Upon termination, the User shall provide valid bank account details or Cryptocurrency address to allow the transfer of any currencies deposited to his/her Account. CEX.IO shall transfer the currencies as soon as possible following the User's request in the time frames specified by CEX.IO.

28.5. CEX.IO will send the credit balance of the User’s Account to him/her, however, in circumstances, a number of intermediaries may be involved in an international payment and these or the beneficiary bank may deduct charges. CEX.IO will use reasonable efforts to ensure that such charges are disclosed to the User prior to sending the payment; however, where they cannot be avoided, the User acknowledges that these charges cannot always be calculated in advance and that he/she agrees to be responsible for such charges.

29. SERVICES AVAILABILITY

29.1. All Services are provided “AS IS”, without guarantees of any kind, either expressed or implied.

29.2. CEX.IO will strive to keep the Site up and running; however, all online Services suffer from occasional disruptions and outages and CEX.IO is not liable for any disruption or loss the User may suffer as a result. Thus, CEX.IO does not provide any guarantees that access to the Site will not be interrupted or that there will be no delays, failures, errors, omissions, or loss of transmitted information.

29.3. CEX.IO will use reasonable endeavours to ensure that the User can normally access the Site in accordance with the Terms of Use. CEX.IO may suspend use of the Site for maintenance and will make reasonable efforts to give the User a notice. The User acknowledges that this may not be possible in an emergency. You may always check the status of CEX.IO at any time. CEX.IO is not liable or responsible for any damages incurred by you as a result of maintenance or downtime.

30. API, WIDGETS, AND MOBILE APPLICATIONS

30.1. API requests are limited to 600 requests per 10 minutes. If this limit is exceeded, it may result in a ban for 10 minutes. For example, if you perform 600 queries in the first minute, the next query is possible only after 9 minutes + 1 second.

30.2. CEX.IO may provide widgets for the User’s use to put our data on the User’s websites. The User is free to use widgets in their original unmodified and unaltered state.

30.3. CEX.IO may provide mobile applications (“mobile apps”), which can be used to get access to the Account. The use of these mobile apps is subject to these Terms of Use.

31. FINANCIAL OR LEGAL ADVICE

31.1. CEX.IO does not provide any financial, investment or legal advice in connection with the Services provided by CEX.IO. CEX.IO may provide information on the price, range, volatility of Cryptocurrencies, and events that have affected the price of Cryptocurrencies, but it should not be considered as an investment or financial advice and should not be construed as such. Any decision to buy or sell Cryptocurrencies is the User’s decision and CEX.IO will not be liable for any loss suffered. The Users should conduct their own research regarding Cryptocurrencies.

32. TAXATION

32.1. The User undertakes to pay all of his/her taxes and duties resulting from the use of CEX.IO Services, and should be paid according to the regulations of the User’s jurisdiction of residence.

32.2. CEX.IO is not responsible for any violation made by the User due to his/her obligation to calculate and pay taxes and duties.

33. NOTICES AND COMMUNICATION

33.1. CEX.IO reserves the right to send notices to, and communicate with, the User by any means of communication available to CEX.IO, considering the contact details provided by the User.

33.2. The User expressly agrees to receive any notices in electronic form and to be bound by them, as required by the Terms of Use.

33.3. The main official information channel of CEX.IO is the CEX.IO Blog.

34. GOVERNING LAW AND DISPUTE RESOLUTION

34.1. These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom, unless otherwise expressly provided. All disputes and controversies arising out of or in connection with this website and these Terms of Use shall be submitted to the United Kingdom Court in London (main office), as the Court of the first instance. If any portion of these Terms of Use shall be deemed invalid, void, or for any reason unenforceable, such portion shall be deemed severable and shall not affect the validity and enforceability of any remaining portion.

35. LIMITATION OF LIABILITY

35.1. IN NO EVENT SHALL CEX.IO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS BE LIABLE TO THE USER OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) ACCURACY, COMPLETENESS OR CONTENT OF THIS SITE, OR ANY OF CEX.IO RELATED MEDIUMS OF COMMUNICATION, INCLUDING TELEGRAM, BLOG, FACEBOOK, TWITTER, (II) ACCURACY, COMPLETENESS OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE AND/ OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USER'S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, OR ANY OF CEX.IO RELATED MEDIUMS OF COMMUNICATION, INCLUDING TELEGRAM, BLOG, FACEBOOK, TWITTER, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY AND WHETHER OR NOT CEX.IO IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. IN ADDITION, THE USER SPECIFICALLY ACKNOWLEDGES AND AGREE THAT IN NO EVENT SHALL CEX.IO’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE USER FOR THE PARTICULAR SERVICES THAT ARE THE SUBJECT OF THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THESE TERMS OF USE OR THE USER'S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

35.2. CEX.IO will not be liable for the Transactions, initiated by the User, below the prescribed limits, as stated in clause 15.10. hereof.

36. INDEMNITY

36.1. The User agrees to protect, defend, indemnify and hold harmless CEX.IO and its officers, directors, employees, agents, and third-party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities, and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by CEX.IO directly or indirectly arising from (i) the User’s use of and access to this Site or the Services found at this Site; (ii) the User’s violation of any provision of the Terms of Use or the Policies or agreements which are incorporated herein; and/or (iii) the User’s violation of any third-party right, including without limitation any intellectual property or another proprietary right. The indemnification obligations under this section shall survive any termination or expiration of the Terms of Use or the User’s use of this Site or the Services found on this Site.

37. MODIFICATIONS AND AMENDMENTS

37.1. CEX.IO reserves the right to amend or modify any portion of these Terms of Use at any time by publishing the revised version of the Terms of Use on the Site. The changes will become effective and shall be deemed accepted by the User, the first time the User uses the Services after the publishing of the revised Terms of Use and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the User does not agree with any such modification, the User's sole and exclusive remedy is to terminate the use of the Services and close the Account. The User agrees that CEX.IO shall not be liable to the User or any third party as a result of any losses suffered by any modification or amendment of these Terms of Use.

38. FORCE MAJEURE

38.1. If CEX.IO is unable to perform the Services outlined in the Terms of Use due to the factors beyond its control including but not limited to the event of Force Majeure (including but not limited to any act of war), change of law, or a change in sanctions policy, CEX.IO will not have any responsibility to the User with respect to the Services provided hereunder and for a time period coincident with the event.

39. LINKS TO THIRD-PARTY WEBSITES

39.1. This Site and the Services found at this Site may contain links to third-party websites that are not owned or controlled by CEX.IO. CEX.IO assumes no responsibility for the content, terms, and conditions, privacy policies, or practices of any third-party websites. In addition, CEX.IO does not censor or edit the content of any third-party websites. By using this Site or the Services found at this Site, you expressly release CEX.IO from any and all liability arising from the User's use of any third-party website. Accordingly, CEX.IO encourages the User to be aware when the User leaves this Site, or the Services found at this Site and to review the terms and conditions, privacy policies, and other governing documents of any other website that you may visit.

40. SEVERABILITY

40.1. If any provision of these Terms of Use shall be determined to be invalid or unenforceable under any rule, law, or regulation of any local, state, or federal government agency, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of these Terms of Use shall not be affected.

41. NO SOLICITATION

41.1. None of the representations made by CEX.IO herein constitute an offer to buy or sell or a solicitation of an offer to buy or sell investments, loans, securities, partnership interests, commodities, or any other financial instruments of any kind. CEX.IO makes no representation or warranty, express or implied, to the extent not prohibited by applicable law, regarding the advisability of investments of any kind.

41.2. Any of the content on any of the Site or mobile applications do not necessarily reflect the views of CEX.IO as a whole, its directors, officers, employees, shareholders, or any part or member thereof.

42. CHANGE OF CONTROL

42.1. In the event that CEX.IO is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. For more information, please refer to CEX.IO’s Privacy Policy.

43. NON-WAIVER OF RIGHTS

43.1. These Terms of Use shall not be construed to waive rights that cannot be waived under applicable state money transmission laws in the state where you are located.

44. ENTIRE AGREEMENT

44.1. The User unequivocally agrees and understands that these Terms of Use collectively memorialise the relationship and agreement by and among you and CEX.IO. These Terms of Use entered into by the User and CEX.IO, supersedes all prior discussions, agreements, or correspondence of any kind.

45. LANGUAGE

45.1. The Terms of Use may be posted in multiple languages. If there are any discrepancies, the English version shall prevail.

46. CONTACT US

46.1. If you have any questions relating to the Service, the Site, your Account or any other matter, please, contact us by live chat on the Site.

46.2. If you have any questions relating to these Terms of Use, your rights and obligations arising from these Terms, and/or your use of the Site please, contact legal@cex.io.

46.3. Additional resources may be found through our Help Centre.

Last update: 6th of September, 2024

Thank you for visiting the CEX.IO site (the “Site” or “Platform”). These Terms of Use and any terms expressly incorporated herein (hereinafter, the “Terms of Use” or the “Terms”) constitute an electronic agreement that applies to your (hereinafter the “User” or “you”) access to and use of this Site, any and all services, products, and content as described in these Terms provided by CEX.IO EU VASP, UAB, a limited liability company, established and existing under the laws of the Republic of Lithuania, company number: 306186479, with registered office address at Didžioji st. 18, LT-01128 Vilnius, Republic of Lithuania. CEX.IO EU VASP, UAB is registered as the Virtual Asset Service Provider (VASP) and depository virtual currency wallets operator in the State Enterprise Centre of Registers of the Republic of Lithuania lists.  

As used herein, “CEX.IO” refers to the company CEX.IO EU VASP, UAB, including but not limited to, its owners, directors, investors, officers, employees, agents or other related parties, unless otherwise provided herein.

CEX.IO EU VASP, UAB provides services for Users from the following European Union countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus (the), Czech Republic (the), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (the).

CEX.IO’s services for the UK users are provided under specific terms and conditions.

If you are uncertain about your status under the laws of the country in which this Site is being viewed, please contact support@cex.io.

With effect from 08 October 2023, promotions relating to cryptoassets are within the scope of the U.K.'s financial promotion regime. The effect of this extension is broadly that promotions to buy or sell cryptoassets or to engage in certain investment services relating to cryptoassets are subject to the financial promotion restriction.

Remaining committed to our customers, CEX.IO understands and shares the importance of reducing and preventing harm to all of them and helps strengthen how people are protected from the high risks associated with cryptoassets.

The website (“Website”) and the information on it was prepared by CEX.IO only for, and is directed only at UK consumers for the purposes of Financial Services and Markets Act 2000 (“FSMA”) and the rules and guidance of the Financial Conduct Authority of the United Kingdom (“FCA”).

The information on the Website is indicative only and is not intended to constitute any form of financial promotion within the meaning of the FSMA.

Please note that, at this time, UK-based clients are eligible to utilise the following services: CEX.IO Wallet and CEX.IO Spot Trading.

By visiting or accessing the Site, you (i) agree that you have read and accepted all of the terms and conditions contained in the herein Terms of Use, as amended from time to time, (ii) you acknowledge and agree that you will be bound by such Terms, and (iii) you acknowledge that you have read and understood the latest version of our Privacy Policy. By clicking the ”register” button or by visiting the Site, CEX.IO provides you with access and utility through our digital asset trading platform via software, mobile application, API (application program interface), technologies, products and/or functionalities (collectively or individually, the “Service(s)”). If you do not agree to be bound by these Terms, do not access or use the Service(s).

CEX.IO reserves the right to change or modify the terms and conditions contained in these Terms, including but not limited to any policy or guideline of the Platform, at any time and at its sole discretion.

As described in these Terms, you agree to be legally bound by these terms and all terms and policies incorporated by reference. We will provide notice of these changes by posting the revised Terms on the Site and changing the ”Last updated” date at the top of the Terms, or by any other means as determined by CEX.IO at its sole discretion, and the updated Terms will be effective at such time. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Service(s) and close your account. You agree that we will not be liable to you or any third party as a result of any losses suffered by any modification or amendment of these Terms. Your non-termination or continued use of this Site or Service(s) after the effective date of any changes or modifications of these Terms will constitute your acceptance of such changes or modifications.

You authorise your wireless carrier to use or disclose information about your account and your wireless device, if available, to CEX.IO or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our Privacy Policy for how we treat your data.

These Terms and any terms expressly incorporated herein apply to your access to, and use of, any Service(s) provided by CEX.IO. These Terms do not alter in any way the terms or conditions of any other agreement you may have with CEX.IO for products, services or otherwise. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Service(s). If you have any questions regarding the use of the Service(s), please contact support@cex.io.

The User is solely responsible for understanding and complying with any and all laws, rules, and regulations of his/her specific jurisdiction that may be applicable to the User in connection with the use of any and all services, products, and content of CEX.IO.

Please be advised, the value of cryptocurrency may increase or decrease significantly. There may be substantial risk involved when buying, selling, trading, and/or holding cryptocurrencies. Please carefully consider whether engaging in this activity is suitable for you. If so, please use the Platform responsibly.

IF THE USER DOES NOT ACCEPT THESE TERMS OF USE, THE USER SHALL NOT ACCESS THIS SITE AND SHALL NOT USE ANY OF CEX.IO’S SERVICES, PRODUCTS AND CONTENT.

1. DEFINITIONS

1.1. Capitalised terms used in these Terms of Use shall be interpreted in accordance with the definitions provided below:

1.1.1. Account: means an account registered by the User on the Platform.

1.1.2. Base Currency: means the first symbol in the trading pair.

1.1.3. Buyer: means the User who submits an Order to buy Cryptocurrencies through the Platform.

1.1.4. CEX.IO Spot Trading: means a product of CEX.IO, an ultimate crypto trading platform with enhanced functionality available here.

1.1.5.Commission: means a fee charged by or on behalf of any third party (e.g. bank, non-bank financial institution, payment service provider, etc.).

1.1.6. Cryptocurrency: means a peer-to-peer decentralised digital representation of value (e.g. bitcoins, ethers, etc.) including tokens.

1.1.7. Deposit: means a Transaction involving the transfer of Funds to the Account.

1.1.8. Fiat currency: means government-issued currency that is designated as legal tender in its country of issuance through government decree, regulation, or the law.

1.1.9. Funds: means Cryptocurrency and/or Fiat currency.

1.1.10. Instant Buy means a trading service into which the User can buy Cryptocurrency immediately (instantly) from local Fiat currency.

1.1.11. Instant Sell means a trading service into which the User can convert Cryptocurrency to Fiat currency immediately (instantly).

1.1.12. Maintenance fee: means a fee charged by CEX.IO for storing balances in Fiat currency and/or in Cryptocurrency in Accounts that are inactive or dormant.

1.1.13. Order: means the User’s instruction to buy or sell Cryptocurrency.

1.1.14. Personal Information (Personal Data): means any information which identifies you personally or which may help us to identify you (e.g. your name, address, email address, trades, etc.).

1.1.15. Platform: means an environment created by CEX.IO that allows the trade of Cryptocurrencies.

1.1.16. Seller: means the User who submits an Order to sell Cryptocurrencies through the Platform.

1.1.17. Services: means all and any technologies, products and/or functionalities provided by CEX.IO.

1.1.18. Service charge: means a fee charged by CEX.IO for the provision of compulsory security measures of using certain payment instruments which are fraught with a high level of fraudulent actions.

1.1.19. Site: means CEX.IO website at https://cex.io.

1.1.20. Storage: means storing balances of Cryptocurrencies that are no longer supported by CEX.IO.

1.1.21. Transaction: means (i) transfer of Cryptocurrencies or Fiat currencies by the User to his/her Account (“Deposit Transaction”); (ii) transfer of Cryptocurrencies or Fiat currencies among the Users (“Trading Transaction”), (iii) withdrawal of Cryptocurrencies or Fiat currencies from his/her Account (“Withdrawal Transaction”).

1.1.22. Transaction details: means for Cryptocurrency transaction: details of the transaction, including, but not limited to recipient's address (for BTC, LTC, OMG, BCH, DASH, MHC, BTG, BSV, TRX, ETH, GUSD, BTT Transactions), Memo (for XLM Transactions), Destination Tag (for XRP Transactions); for Fiat transaction: requisites including, but not limited to payment details, beneficiary details, and beneficiary bank details.

1.1.23. Transaction fee: means a fee that is payable to CEX.IO for each completed Transaction.

1.1.24. Transaction Price: means the total price paid by the Buyer in respect to each Transaction performed via the Service.

1.1.25. User/you: means a person or an entity that uses the Services, agrees to follow the Terms of Use, and is a holder of an Account.

1.1.26. Withdrawal: means a Transaction involving a transfer of Funds from the User’s Account to his/her bank account or to an account opened in any other financial institution.

1.2. Where the context so admits words denoting the singular shall include the plural and vice versa.

1.3. The masculine or feminine gender may be used interchangeably throughout these Terms of Use. Wherever one gender is used it shall be construed as meaning the other. Any use of the male or female pronouns in these Terms, whether “he,” “she,” “him,” “her” or words or phrases to similar effect, shall have no significance in the interpretation and application of the terms, provisions and conditions of these Terms, such use being solely for the sake of convenience.

2. THE SCOPE OF THE SERVICES

2.1. The Services allow all Users of the Platform to trade Cryptocurrencies with other Users.

2.2. Depending on the User’s place of residence, the User may not be able to use all the functions of the Site. It is the User’s responsibility to follow those rules and laws in his place of residence and/or place from which the User accesses this Site.

2.3. The User acknowledges and agrees that, when completing a Transaction, he is trading with another User, and that CEX.IO acts only as an intermediary in such Transaction, not as the counterparty to any such trade.

3. THE USER’S RIGHTS AND RESPONSIBILITIES

3.1. The User has the right to enter and use the Site and use the Services, as long as such User agrees and to and complies with the Terms of Use. By using the Site, the User agrees to accept and comply with the terms and conditions stated herein.

3.2. The User undertakes to read the entire Terms of Use carefully before using the Site or any of the Services provided by CEX.IO.

3.3. The User undertakes to comply with any and all applicable laws and regulations related to the use of the Services.

3.4. The User undertakes to provide CEX.IO with true, accurate, current and complete evidence of his identity, and promptly update his Personal Information if and when it changes.

3.5. The User undertakes to monitor all and any changes on his Account, including but not limited to any changes to balances.

3.6. The User undertakes to immediately (i.e. immediately after the moment of discovery) inform CEX.IO about any unusual, suspicious, unclear, or abnormal changes on his Account. Any delay in informing CEX.IO of such changes, the User will be liable for the breach of the Terms of Use and CEX.IO will have the right to take any further steps accordingly, including but not limited to reporting to the relevant state or national authorities.

3.7. The User agrees that, whenever the Transaction is made, the Platform sends and receives the monetary sums and/or Cryptocurrencies to/from the Buyer’s and the Seller’s Accounts opened in their name and on their behalf.

3.8. The User undertakes to notify CEX.IO immediately of any unauthorised use of his/her Account or password, or any other breach of security by LiveChat on the Site. Any User who violates the rules contained herein may be terminated, and thereafter held liable for any losses incurred by CEX.IO or any User of the Site.

3.9. The User undertakes not to use the Service to perform criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, financing terrorist organisations, or malicious hacking.

3.10. The User is responsible for any and all damages caused, and all liability actions brought against CEX.IO for infringement of any third-party rights or violation of any applicable laws.

3.11. Nothing in the Terms of Use excludes or limits the liability of the User for fraud, death or personal injury caused by their negligence, breach of the terms implied by operation of law or any other liability which may not be limited or excluded by law.

3.12. Users are solely responsible for determining whether any contemplated Transaction is appropriate for them based on their personal goals, financial status, and risk tolerance.

3.13. All added payment instruments to your Account, may it be a bank account, credit card, debit card, or others must be named after the Account holder. Any attempt otherwise will be considered fraud.

3.14. Users are prohibited from engaging in any kind of market manipulation or taking any actions which specifically include, without limitation: front-running, wash trading, spoofing, layering, churning, and quote stuffing. For general understanding market manipulation actions are actions were taken by any User or a person acting in concert with a User which is intended to (i) deceive or mislead other Users; (ii) artificially control or manipulate the price or trading volume of Funds; (iii) aid, abet, enable, finance, support or endorse either of the above. This may include actions on the CEX.IO Platform and/or outside of the CEX.IO Platform. Actions regarded by CEX.IO as market manipulation will result in blocking the User's account on the Platform with the right to use blocked Funds for reimbursement of negative consequences that appeared due to mentioned manipulation at the sole discretion of CEX.IO.

4. THE USER’S REPRESENTATIONS AND WARRANTIES

4.1. By registering an Account, the User expressly represents and warrants that he/she:

• follows the rules and laws in his/her country of residence and/or country from which he/she accesses this Site and Services;
• has accepted these Terms of Use;
• is at least 18 years old and has the right to accept these Terms of Use and participate in transactions involving Cryptocurrencies;
• if the User is a corporate User, such company has the legal capacity to accept these Terms of Use and participate in transactions involving Cryptocurrencies.

4.2. The User represents and warrants that he/she will only use the Platform to perform Transactions in accordance with the conditions set forth in these Terms of Use and that the User is duly authorised and has the capacity to enter into the Transactions on the Platform.

4.3. The User represents and warrants that both Fiat currency and Cryptocurrency deposited to the Account belong to the User and are derived from legal sources.

4.4. The User represents and warrants that he/she will withdraw any cryptocurrency from his/her Account only to his/her wallets, which precludes the use of CEX.IO for payments to third parties. CEX.IO shall incur no liability for payments made to third parties or non-owned accounts.

4.5. The User represents and warrants that all Transactions being carried out do not violate the rights of any third party or applicable laws.

4.6. The User understands that his Personal Information and identifiers may be shared with appropriately authorised third parties, due to legal obligations such as prevention of crimes and tax purposes and/or to provide the service requested by the User.

5. CEX.IO'S RIGHTS AND RESPONSIBILITIES

5.1. CEX.IO has the right to suspend the User’s Account and block all Cryptocurrency or/and Fiat currency contained therein in case of non-fulfillment of the Terms of Use by the User.

5.2. CEX.IO undertakes to provide the Services with the utmost effort, due care, and in accordance with these Terms of Use.

5.3. CEX.IO’s responsibility shall be limited to using reasonable technical efforts to ensure the receipt of the Cryptocurrency transferred between Users. When initiating Cryptocurrency Transactions to a user who is not a CEX.IO User, CEX.IO’s responsibility shall be further limited to ensuring the transfer of the necessary technical data to the Cryptocurrency network.

5.4. To the extent permitted by law, CEX.IO is not responsible for any indirect or consequential damages, losses, including but not limited to, loss of profit, loss of revenue, loss of business, loss of opportunity, or loss of data, unless the loss suffered is caused by a breach of the Terms of Use by CEX.IO.

5.5. CEX.IO is not responsible for any reason why the Site might become unavailable at any given time, nor is CEX.IO responsible for any malfunction, breakdown, delay, or interruption of an Internet connection.

5.6. CEX.IO is not responsible for the delay in the processing of payments caused by the fault of any third parties, processors or operators of such transactions.

5.7. In instances where a change in legislation of a particular country or state, the consequences of which are the imposition of stricter regulation of a Cryptocurrency available on the Platform, CEX.IO may restrict trading of a certain pair with such a Cryptocurrency for Users who are subject to such changes in legislation. In such a case the User will only be able to withdraw the limit for trading Cryptocurrency to an external address.

5.8. In the case of fraud, CEX.IO undertakes to report all the necessary information, including names, addresses, and all other requested information, to the relevant authorities dealing with fraud and breaches of the law. The Users recognize that their Account may be frozen at any time at the request of any competent authority investigating an alleged fraud or any other suspected illegal activity.

5.9. Nothing in these Terms excludes or limits the responsibility of CEX.IO for fraud, death, or personal injury caused by a User’s negligence, breach of the Terms implied by operation of the law, or any other liability which may not be limited or excluded by law.

5.10. In case a Fiat Deposit Order will not be completed due to not transferring the Fiat funds by the User to his/her CEX.IO's Account within thirty (30) calendar days from the moment of Deposit Order creation, CEX.IO has a right to reject such Order.

5.11. CEX.IO reserves the right, in its sole discretion, to discontinue or terminate the Service(s) provided to you without notice, temporarily or permanently, including, but not limited to, the following cases: (1) If the Personal Information you have provided is not true, complete, accurate or inconsistent with the information at the time of registration and you have failed to provide reasonable proof (please remember, according to the laws or regulations you should submit true complete and accurate information); (2) If you violate the relevant laws and regulations or these Terms; (3) If required by any provisions of the laws and regulations, as well as the requirements of relevant government authorities; or (4) For security reasons or other necessary circumstances, as determined at our sole discretion.

5.12. During the internal Users migration between CEX.IO companies process or system upgrades, CEX.IO reserves the right to implement the following temporary restrictions without prior notice:

• Suspension of User internal transfers within CEX.IO products: CEX.IO may temporarily suspend User’s internal transfers within CEX.IO products to maintain the integrity, safety and accuracy of User’s funds during the migration process.
• Suspension of creation of new User Orders: CEX.IO may temporarily suspend Users’ ability to create new Orders to maintain stability and consistency in the order book.
• Cancellation of open User Orders: All or some part of open User Orders may be cancelled during the migration process to prevent conflicts with system upgrades and ensure a seamless transition.
• Internal transfers: within the internal Users migration CEX.IO can transfer Users funds within CEX.IO’s products to maintain the integrity of User’s balances during the migration. The User agrees that within such internal transfers the Rounding Policies may apply.

These restrictions are implemented to safeguard User assets and to facilitate the successful completion of the migration process. CEX.IO will make reasonable efforts to minimise downtime and disruptions to Users' trading activities. Users are encouraged to review CEX.IO's announcements for updates and timelines related to migration and system upgrades.

6. CEX.IO’S REPRESENTATIONS AND WARRANTIES

6.1. CEX.IO shall provide the Services with reasonable care and skill and in accordance with these Terms of Use. All Transactions made on the Platform will be managed in an anonymous manner so that Buyers and Sellers are not acquainted with each other.

6.2. The Transaction Price is calculated on the basis of actual matched Orders made by the Buyers and Sellers participating in the bidding process on the Platform combined with the applicable Transaction fees.

6.3. CEX.IO represents and warrants that Transactions may not be cancelled or reversed and it holds all Cryptocurrencies acquired by each User in his/her Account and on the respective User's behalf.

6.4. The User acknowledges and agrees that CEX.IO gives to the User a possibility to hold and trade USDT (Tether) without any guarantee of any kind, either expressed or implied, including, but not limited to 100% backing of USDT by Tether Limited’s reserves; USDT price stability (1 USDT: 1 United States dollar), etc. These reserves are not insured and could be subject to unexpected diminution, which means that there is always a possibility for the User to lose his/her Funds.

7. ACCOUNT ACCESS AND API ACCEPTABLE USE

7.1. Access to the User’s Account is only permitted using individual login credentials. CEX.IO requires multi-factor authentication to keep the User Account and Funds secure. CEX.IO may require that the User use two forms of authentication when accessing the User’s Account and performing certain functions on such an Account. Forms of multi-factor authentication which may supplement the User login credentials include email, short message service (“SMS”), or a supported two-factor authentication (“2FA”). If the User chooses to install and use a 2FA application on a device (e.g., mobile phone or tablet) on which the operating system has been tampered with in any way, the User does so at their own risk. We reserve the right in our sole discretion to prohibit access from, or by, any device on which the operating system has been or is suspected of having been modified or tampered with. The User understands that we may provide his/her 2FA data to a third-party service provider in order to help us authenticate the User.

7.2. The User agrees and acknowledges that his login credentials and all other required forms of authentication were selected by the User and the User further agrees to keep all forms of authentication, including by not limited to login credentials, API keys, passwords, 2FA devices, separate and confidential.

7.3. The User agrees and acknowledges that the User is solely responsible for managing and maintaining the security of his login credentials and all required forms of authentication for his CEX.IO account.

7.4. The User may share API data with any third-party (e.g. developers, agencies, vendors, approved partners, or other Users, etc.) by sharing the unique API Key(s) and the API documentation (hereinafter - APIs) issued to the User for purposes of the CEX.IO API Trading Partnership Program.

7.5. The User that shares its APIs agrees and acknowledges that he/she is solely responsible for familiarisation and abidance by these Terms of Use by third parties. Third-party is obliged not to use the API to send spam or take any actions that violate CEX.IO’s Terms of Use and should comply with all applicable laws (including privacy laws and regulations and economic sanctions laws and regulations).

7.6. As a general rule, CEX.IO will not tolerate any use of CEX.IO API service, which is illegal, damages or is likely to damage CEX.IO’s reputation, the availability or integrity of CEX.IO’s API service or which causes us or threatens to cause us to incur any legal, tax, regulatory or any other liability.

7.7. The User agrees and understands that he specifically disclaims any liability or responsibility of CEX.IO for the management, maintenance, and/or security of his login credentials, required forms of authentication, and/or of unauthorised use of his CEX.IO account(s), and management, maintenance, and/or security of his API Key(s).

7.8. Furthermore, the User will indemnify and hold harmless CEX.IO from and against any claims brought related to the User's breach of these Terms of Use in connection with the use of the APIs or the use of the APIs by any third party that the User has given access to the APIs.

7.9. The User is obliged not to use the APIs to take any actions that violate these Terms of Use and other documentation which CEX.IO provides. The User obliges not to attempt to hack or change the CEX.IO API Trading Partnership Program or API technology. CEX.IO may throttle User’s use of the APIs at any time. CEX.IO may monitor User’s use of the APIs for compliance with these rules. CEX.IO may deny access to the APIs to any third party if this third party tries to go around or exceed the limitations CEX.IO set or breaches CEX.IO’s Terms of Use or any other Policy.

7.10. The API is provided 'as-is' and on an 'as-available' basis. That means CEX.IO does not provide warranties of any kind, either express or implied, including but not limited to merchantability and fitness for a particular purpose.

7.11. The User agrees that all actions conducted in his/her account are recognized as having been made on behalf of the User and on his/her own discretion. If the User becomes aware of any suspicious or unauthorised use of his/her account(s) or login credentials, please notify us immediately at support@cex.io.

8. THE USER'S ACCOUNT INFORMATION

8.1. The Site is for the User’s personal and non-commercial use only. CEX.IO is vigilant in maintaining the security of the Site and the Service. By registering with CEX.IO, the User agrees to provide CEX.IO with current, accurate, and complete information as prompted by the registration process and to keep such information updated.

8.2. CEX.IO may conduct periodic reviews of the User account information as mandated by CEX.IO regulators. To ensure compliance with the applicable regulations, CEX.IO must represent that the personal information and account information used to compile the User customer profile is up to date and accurate. CEX.IO may use the Account information that CEX.IO has on file for the User to contact the User regarding any issues with the Account.

8.3. To ensure that the User receives all communications, CEX.IO asks that the User agree to notify CEX.IO of any changes to the User's personal or account information as soon as possible. If communication using the information the User has provided to CEX.IO becomes incorrect or is returned as undeliverable, CEX.IO reserves the right to temporarily freeze the account until accurate information is provided to CEX.IO.

8.4. The User is allowed to register only one Account on the Platform. Thus, any additional Account created by the same User may be suspended or closed.

8.5. The User agrees that all actions conducted on the User’s Account are recognized as those made on behalf of the User and at the User’s own discretion.

8.6. The User agrees that he/she will not use any Account other than their own.

8.7. The User agrees that he/she will not access the Account of any other User at any time or assist others in obtaining unauthorised access to any other User account.

8.8. CEX.IO reserves the right to recommend limiting the amount of Account funding/deposit/withdrawal. CEX.IO may recommend daily, monthly, and per-transaction amount limits.

8.9. The User acknowledges that email shall not be regarded as a secure method of communication and should never be used for transmitting Personal Information.

8.10. Creation or use of additional User Accounts without obtaining prior express permission from CEX.IO will result in the immediate suspension of all respective Accounts, as well as all pending buy/sell orders, if any. Any attempt to create multiple User Accounts or to assist others (Users or other third parties) in doing so, or distribution of instructions, software or tools for that purpose will result in termination of such Users’ Accounts. Termination is not an exclusive remedy for such a violation and CEX.IO may decide to take further action against the User, including referral to applicable governmental authorities.

8.11. Any multiple User Accounts created that attempt to utilise brokerage and similar services, may be prohibited by CEX.IO in its sole discretion, from the Withdrawal of Cryptocurrency with the aim to counter possible fraudulent actions. At the same time, the User may use other Services (trade, Fiat currency/Cryptocurrency Deposit, Withdrawal in Fiat currency, and others).

9. INTELLECTUAL PROPERTY RIGHTS

9.1. All content on this Site is the property of CEX.IO and is protected by copyright, patent, trademark, and any other applicable laws unless otherwise specified hereby.

9.2. The trademarks, trade names, service marks, and logos of CEX.IO and others used on the Site (hereinafter the “Trademarks”) are the property of CEX.IO and its respective owners. The software, applications, text, images, graphics, data, prices, trades, charts, graphs, video, and audio materials used on this Site belong to CEX.IO. The Trademarks and other content on the Site should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected, or distributed in any form or by any means, no matter manual or automated. The use of any content from the Site on any other site or a networked computer environment for any other purpose is strictly prohibited; any such unauthorised use may violate copyright, patent, trademark, and any other applicable laws and could result in criminal or civil penalties.

9.3. CEX.IO supports the protection of intellectual property. If you would like to submit (i) a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark, or (ii) a copyright claim for any material on which you hold a bona fide copyright, please send us an email to legal@cex.io.

10. DATA COLLECTION

10.1. To understand how CEX.IO collects and processes Personal Information please visit our Privacy Policy which may be amended from time to time.

11. ACCOUNT SECURITY

11.1. The User is responsible for maintaining the confidentiality of his Account’s credentials, including, but not limited to a password, email, wallet address, balance, and of all activity including Transactions made through the Account.

11.2. CEX.IO personnel will never ask the User to disclose his password. Any message the User receives or website that he/she visits that asks for the password, other than the CEX.IO Site, should be reported to CEX.IO. If the User is in doubt whether a website is genuine, it is required to ensure the website is EV SSL compliant (Security Certificate Validation is shown in the address bar of a web browser).

11.3. It is obligatory for the User to change his/her password every 3 (three) calendar months on a regular basis in order to reduce the risk of a security breach in relation to the Account. CEX.IO also advises the User not to choose a password that is easily guessed from information someone might know or gather about the User or a password that has a meaning. The User must never allow anyone to access his/her Account or watch the User accessing his/her Account.

11.4. If the User has any security concerns about his/her Account, login details, password, or other security feature being lost, stolen, misappropriated, used without authorization, or otherwise compromised, the User is advised to change the password. The User must contact Support Service at support@cex.io without undue delay upon becoming aware of any loss, theft, misappropriation, or unauthorised use of User’s Account, login details, password, or other security features. Any undue delay in notifying CEX.IO may not only affect the security of the Account but may result in the User being liable for any losses as a result. If the User suspects that someone else accessed his/her Account, the User should also contact any appropriate government agency to report the incident.

11.5. The User must take reasonable care to ensure that his/her email account(s) are secure and only accessed by the User, as his/her email address may be used to reset passwords or to communicate with the User about the security of the Account. CEX.IO cannot be liable for the breach of an email account resulting in an unauthorised Transaction executed without proper confirmation. Should the email addresses registered with the User’s Accounts be compromised, the User should, without undue delay after becoming aware, contact Support Service at support@cex.io as well as contact his/her email service provider.

11.6. Irrespective of whether the User is using a public, a shared or his/her own computer to access the Account, the User must always ensure that his/her login details are not stored by the browser, cached, or otherwise recorded. The User should never use any functionality that allows login details or passwords to be stored by the computer he/she is using.

11.7. Additional products or services accessed by the User uses may have additional security requirements and the User must comply with those security requirements as well.

11.8. Two-factor authentication must be enabled in order to make any Withdrawal Transactions.

11.9. CEX.IO maintains multi-vector security settings to protect User’s assets and CEX.IO ecosystem from bad actors. We closely monitor the potential vulnerability of Users who may be more likely a target for fraudsters and/or susceptible to fraud.

11.10. In Section 12 we set out our rights and User’s obligations for the provision of reasonably verifiable information to ensure the legitimacy of User’s Account and CEX.IO’s commitments to uphold its regulatory obligations in knowing its customers (KYC) and understanding their CEX.IO transactions (KYT).

11.11. CEX.IO reserves the right to require a 'live' communication by webcam or 'liveness check' via User’s mobile phone with User to confirm any details or respond to the User’s customer services requests. Such requests will only ever be made via in-app chat or from a CEX.IO domain email.

11.12. CEX.IO is aware that scammers can potentially target any exchange customers with fake sites and fake customer service provision. You therefore agree to check any incoming messages to you which appear to originate from CEX.IO by checking the originating email address and website address; no variations should be accepted by the User other than a cex.io suffix/domain. If you are unsure, never click on any suspicious link and contact CEX.IO with your User number on support@cex.io for support. CEX.IO will never seek 'remote access' to your account; if you are asked by anyone purporting to be from CEX.IO to supply access to your screen, immediately halt communications, change your password and contact Customer Services to advise us you may have been targeted by a scammer.

11.13. CEX.IO will aim to support any Account restrictions the User wishes to put in place from our 'Additional Customer-Driven Security Options'. These may change from time to time, but include:

• limit alerts
• sending restrictions
• two-factor authentication
• pre-transaction
• re-verification/advance advice; and other measures.

11.14. You agree that changes to your Account settings which reduce your security may require verification to ensure we are engaging with you as a legitimate User.

11.15. You agree to inform us, in advance, by email to support@cex.io if anyone is 'helping' you run your Account, in particular if you engage with or are considering any services of any broker, dealer or individual who holds themselves out as an investment adviser.

12. THE USER VERIFICATION

12.1. Identification and verification procedures (also known as 'Know Your Customer' or 'KYC') are required for all Transactions. All new and existing Users of the Platform must pass the verification procedures. CEX.IO reserves the right to limit the Platform functionality to the Users who have not passed verification. If the User refuses to provide required documents and information under KYC procedures, CEX.IO reserves the right to immediately terminate the Services provided to the User.

12.2. The User undertakes to provide CEX IO with authentic and relevant documents and personal information. Where a User provides counterfeit documents or false personal information, we may report this to the relevant governmental authorities and shall be entitled to withhold any return of funds until the user has supplied authentic and verifiable mitigating information.

12.3. The User hereby authorises CEX.IO to, directly or indirectly (through third parties), make any inquiries as we consider it necessary to check the relevance and accuracy of the information provided for verification purposes. Personal Information transferred will be limited to only the data that is strictly necessary and will only be transmitted with security measures in place to protect the data.

12.4. CEX.IO has also the right to request the User to provide additional verification documents even if the User has already passed the verification process to ensure the effective implementation and enforcement of CEX.IO’s AML/KYC Policy and applicable regulatory requirements. If User does not respond to such requirements in a timely manner CEX.IO has a right to limit its services or to stop providing them until requirements are met.

12.5. In order to use any of the Service(s), you must first register to use the Service(s) by providing your email and/or mobile phone number, full name, date of birth, residential address, government identification number, taxpayer identification number and other personal or company information to verify your identity, as well as an affirmation regarding the source of your digital assets and/or fiat currency, along with affirming these Terms.

12.6. You agree to provide us accurate and authentic information we request at registration and on an ongoing basis for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime, including without limitation a copy of your government issued photo ID, or evidence of residency such as a lease or utility bill.

12.7. If any information provided by the User changes, it is the User’s obligation to provide to CEX.IO such updated information as soon as possible. We may, in our sole discretion, refuse to allow you to register to use the Service(s) or limit Users from registering multiple accounts (as described above). By registering an account with CEX.IO, you agree and represent that you will use that account only for yourself, and not on behalf of any third party, unless approved by CEX.IO. If you plan to use the Service(s) on behalf of a legal entity, such a legal entity shall register a corporate account with CEX.IO and you shall not use your individual account for business purposes.

13. ACCOUNT INVESTIGATIONS

13.1. The User agrees and acknowledges that based on CEX.IO's regulatory obligations, CEX.IO has a duty to investigate any activity that may be unusual, suspicious, and/or in furtherance of an attempted violation of applicable law or CEX.IO Policy.

13.2. During the course of CEX.IO’s account investigation, CEX.IO may: (1) freeze a User Account and all Accounts beneficially owned by the User and any members of such User’s household, or for which the User is a representative or authorised signatory and, in the case of entities, any affiliate; (2) freeze any Funds or assets in the Account while the investigation is being conducted; (3) suspend the User’s access to CEX.IO Services or any affiliated CEX.IO Platforms, until a determination has been made, if we suspect, in our sole discretion, you and/or any related accounts under common control to be in violation of: (i) any provision of these Terms of Use; (ii) the AML/KYC Policy; (iii) any applicable laws or regulations by any of CEX.IO's regulators; (iv) any of CEX.IO's applicable Policies as incorporated by reference herein.

13.3. The User further agrees and understands that until a final determination or conclusion of the account investigation occurs, CEX.IO may freeze or suspend the User’s Account, including but not limited to, under the following scenarios:

(I) The Account, or authorised User is subject to any pending litigation, investigation, or governmental proceeding.

(II) The Account or authorised User is a named person being investigated by a regulatory authority, subject to a court order, facially valid subpoena, or binding order of a government authority.

(III) The account has a negative balance for any reason.

(IV) We believe an unauthorised person is attempting to access the User’s Account.

(V) There is unusual or suspicious activity on the Account.

(VI) The User’s Account has been accessed from a sanctioned jurisdiction or a jurisdiction CEX.IO is not authorised to operate.

14. ACCOUNT CLOSURE

14.1. At any time, the User may provide written notice requesting that his Account be closed. Any User seeking Account closure will receive written confirmation by CEX.IO affirming such a request; however, account closure will not end any open investigation into a User's Account or prevent the reporting of any suspicious activity to the relevant governmental authorities.

14.2. The User agrees and understands that closing the Account will not affect any rights and obligations incurred prior to the date of the Account closure. The User may be required to either cancel or complete all open orders and, in accordance with the provisions of these Terms of Use, provide transfer instructions indicating where to transfer any Fiat currency and/or Cryptocurrencies remaining in the User’s Account. The User is responsible for any fees, costs, expenses, charges, or obligations (including, but not limited to, attorney and court fees or transfer costs of Fiat currency or Cryptocurrencies) associated with the closing of his/her Account. In the event that the costs of closing of the User Account exceed the value in the User’s Account, the User will be responsible for reimbursing CEX.IO. The User may not close any of his Accounts to avoid paying any fees incurred or to avoid any examination related to CEX.IO’s AML/KYC Policy.

15. TRANSACTIONS

15.1. The Platform allows the User to submit Orders to buy or sell Cryptocurrencies.

15.2. The User recognizes that an Order should only be submitted after careful consideration and conducting the User’s own research. The User further understands and accepts the consequences of an Order’s execution. The User agrees that as soon as the Order is executed, such Transaction is irreversible and may not be cancelled. Transactions will be executed instantly upon the matching of the Buyer's and the Seller's Orders without prior notice to the Buyer and the Seller and will be considered to have taken place at the execution date and time.

15.3. The User acknowledges and agrees that he/she is responsible for properly checking and filling in all Transaction details during the Deposit or the Withdrawal of Cryptocurrencies or Fiat.

15.4. The User acknowledges and agrees that if Transaction details are not specified or are incorrectly indicated within the Transaction the User may lose his/her funds.

15.5. Minimum and maximum Order amounts may vary for each trading pair and can be seen on the Trade Page when placing an Order.

15.6. The User acknowledges and agrees that Deposit and Withdrawal Transaction in Fiat currency may be delayed due to some bank verifications and checks. Similarly, and due to the inherent nature of the cryptocurrency networks, the User acknowledges and agrees that depositing and withdrawing Cryptocurrencies into/from their Account may take some time.

15.7. Unverified Users are not allowed to withdraw any Cryptocurrencies from their Account within forty-eight (48) hours after the Account was created.

15.8. If the User discovers transaction unusual activity, including but not limited to unknown deposits and withdrawals, on their Account that was not initiated by the User, the User shall immediately notify CEX.IO of this fact and follow the instructions sent by CEX.IO. Otherwise, CEX.IO reserves the right to freeze the Account until the end of the investigation.

15.9. CEX.IO may be forced to cancel or recall already executed Withdrawal Transaction at the request of financial institutions, including but not limited to banks, which are involved in the settlement of such Transactions. In such cases, the User obliges to cooperate with CEX.IO in order to discover the reasons for such request.

15.10. The minimum Deposit amount for Ethereum (ETH) is 0.001, for other Cryptocurrencies, such as Bitcoin (BTC), Bitcoin Cash (BCH), DASH, and Bitcoin Gold (BTG) minimum deposit amount is 0.0001. If the amount is less than specified, the funds will not be credited to the User's Account.

15.11. CEX.IO has not supported the old type of ETH address since the 1st day of August 2018. The User acknowledges and agrees that any deposits sent to the old type of CEX.IO ETH address cannot be recovered and the User may lose his/her funds.

15.12. CEX.IO reserves the right but not an obligation at the User’s request to recover in certain situations incorrectly sent by the User to its CEX.IO account Cryptocurrency Deposit. Detailed process and all conditions of such recovery together with the Application Form are available here.

15.13. The User acknowledges and agrees that the attempt to recover the incorrectly sent Cryptocurrency Deposit incurs a non-refundable fee of 10% from the Cryptocurrency Deposit amount, but not less than 100 (one hundred) USD in your Deposit Cryptocurrency equivalent. This fee will be calculated from the original amount of the User’s Deposit and charged in the Deposits Cryptocurrency.

15.14. The User agrees that the CEX.IO team can start the Cryptocurrency Deposit recovery process only if the User has a sufficient amount of funds on its Account to cover this Cryptocurrency recovery fee.

15.15. The User acknowledges and agrees that this recovery fee will be charged regardless of the recovery outcome as the CEX.IO team uses significant resources to investigate the case, develop, and implement technical solutions.

15.16. The User acknowledges and agrees that the decision to recover a Cryptocurrency Deposit incorrectly sent by the User remains fully at the sole discretion of the CEX.IO team, as it will investigate every case and estimate whether or not it can attempt to recover these funds.

15.17. CEX.IO also reserves the right but not an obligation at the User’s request to recover in certain situations incorrectly sent by the User Fiat Withdrawals in a case when: a) the User made a mistake in bank details or b) the beneficiary's bank is in a high-risk area. Detailed process and all conditions of such recovery together with the Application Form are available here.

15.18. The User acknowledges and agrees that the attempt to recover the incorrectly sent Fiat Withdrawals incurs a non-refundable fee in the amount of 50 (fifty) USD.

15.19. The User agrees that the CEX.IO team can start recovering Fiat incorrectly sent by the User only in instances where the User has the sufficient amount of funds on its Account to cover this fiat recovery fee.

15.20. The User acknowledges and agrees that this recovery fee will be charged regardless of the recovery outcome as the CEX.IO team uses significant resources to investigate the case.

15.21. The User acknowledges and agrees that the decision to recover Fiat Withdrawals incorrectly sent by the User remains fully at the sole discretion of the CEX.IO team, as it will investigate every case and estimate whether or not it can attempt to recover these funds.

15.22. A complete record including; trading activity, pending Transactions, Deposits, and Withdrawals, as well as the User Fiat and Cryptocurrency balance of the User Transaction history is available in the User CEX.IO Account(s). The User acknowledges and agrees that no representation in his Transaction history should be considered a valuation. CEX.IO uses all reasonable and commercially viable efforts to ensure that the User transaction history is accurate.

16. MAINTENANCE AND STORAGE FEES

16.1. If more than twelve (12) months elapsed without the User signing into his/her Account or without making a Deposit of Funds and the User’s Account has a balance of no more than five United States dollars (5 USD) or equivalent in any other currency, CEX.IO may qualify this Account as inactive and has a right to nullify the User Account and assess the non-refundable Maintenance fee upon thirty-one (31) days prior email notification to the User. Inactive Accounts with zero balances shall be deactivated.

16.2. If more than twenty-four (24) months elapsed without the User signing into his/her Account, or without making the Deposit, and the User’s Account has a balance of more than five United States dollars (5 USD) or equivalent in any other currency, CEX.IO may qualify this Account as dormant and transfer its balance into CEX.IO’s special segregated in order to secure the User’s Funds upon 31 (thirty-one) calendar days prior email notification to the User. The Account shall be deactivated.

16.3. CEX.IO reserves the right to apply the Maintenance fee thereafter against the User’s Funds transferred into CEX.IO’s special segregated account, reducing the secured balances held. If a dormant Account has a nil balance due to the Maintenance fees applied, it can be formally closed. If the User has Funds within the CEX.IO’s special segregated account, the User’s balances will be transferred back to the User’s Account once it has been reactivated.

16.4. For reactivating inactive or dormant Accounts, the Users are required to provide a request from an authorised e-mail address through CEX.IO Support. CEX.IO reserves the right to ask for updated ‘KYC’ documentation and hence, retain the Users’ proof of identity, proof of address, a recent photograph, and a bank statement. Account reactivation is free of charge for the User.

16.5. If CEX.IO ceases to support a particular Cryptocurrency a non-refundable Storage fee can be charged to the User for cases of storing that Cryptocurrency until the remaining asset is claimed back by the User or until the Account goes to a zero balance provided that CEX.IO has given not later than 7 (seven) calendar days prior notice in writing to the User by email of its intention to cease to support that particular Cryptocurrency.

16.6. CEX.IO’s prior notice obligation mentioned in Clauses 16.1, 16.2, 16.5, and 16.10 is deemed fulfilled from the moment of sending the email to the User. CEX.IO bears no liability if the User has unsubscribed himself/herself from CEX.IO’s newsletter or marked CEX.IO’s emails as “spam” and for this reason did not receive CEX.IO’s notices.

16.7. The Storage fee can be charged on a daily basis as follows:

	USD, EUR, GBP	2 per day
	BCH	0.003 per day
	BCHA	1 per day
	BSV	1 per day
	BTC	0.003 per day
	BTG	0.5 per day
	DASH	0.003 per day
	ETH	0.06 per day
	GALA	200 per day
	LTC	0.4 per day
	pGALA	6000 per day
	PRMX	400 per day
	QASH	10 per day
	XLM	1 per day
	XRP	1 per day
	XSGD	6.84 per day

16.8. CEX.IO can deduct the Storage fee from any balances held in the User’s Account.

16.9. CEX.IO reserves the right to change the Storage fee, as well as the way in which it is charged, provided CEX.IO has given 7 (seven) calendar days prior notice in writing by email of its intention to change the Storage fee and/or the way in which it is charged.

17. DOUBLE SPENDING

17.1. Should a User be credited an amount exceeding the amount requested by the User pursuant to the Platform’s technical problem/error/glitch, the User undertakes to immediately notify CEX.IO and to return the excess amount to the User’s CEX.IO Account. The User agrees that CEX.IO has a right to unilaterally withdraw any excess amount from the User’s CEX.IO Account without notification.

17.2. Should CEX.IO become aware of such Platform’s technical problem/error/glitch and that the User has received the amount exceeding the requested withdrawal amount, the User acknowledges and agrees that CEX.IO has a right to freeze the User’s Account and/or to disable withdrawals from the User’s CEX.IO Account.

17.3. If the User Account’s balance is insufficient to cover the debt, the User is obligated to replenish the Account with the excess amount. Should the User fail to do so within five (5) calendar days, CEX.IO reserves the right to unilaterally sell the User’s Funds in the Account in a proportional amount by the market order at any time thereafter and use the proceeds to offset the debt owed to CEX.IO. The commission will be deducted from the User's balance.

17.4. CEX.IO has a right to claim the full cover of the exceeding amount using all available legal options.

18. CRYPTOCURRENCIES LISTED ON CEX.IO

18.1. The User understands that CEX.IO does not own or control the underlying software protocols of Cryptocurrency networks that govern the operation of Cryptocurrencies. In general, the underlying protocols are open source, and available to anyone who can use, copy, modify, and distribute them. The User agrees and understands that: (i) CEX.IO is not responsible for the operation of the underlying protocols, and (ii) CEX.IO makes no guarantees regarding their security, functionality, or availability. The User further acknowledges that CEX.IO performs extensive due diligence before supporting a Cryptocurrency on the Platform in accordance with its listing procedures. The User acknowledges and understands that CEX.IO may choose to support or delist Cryptocurrency in its sole discretion.

19. DELISTING OF CRYPTOCURRENCIES FROM CEX.IO PLATFORM 

19.1. CEX.IO reserves the right to delist any Cryptocurrency for any reason, including but not limited to, low liquidity or blockchain issues.

19.2. CEX.IO will notify Users of any upcoming delisting with a minimum of thirty (30) days' prior written notice. The User is obligated to exchange, if such a possibility is preserved,  or withdraw the Сryptocurrency that will be delisted to an external wallet within thirty (30) calendar days of such notice.

19.3. Upon expiration of the thirty (30) calendar day notice period, if the amount of the delisted Cryptocurrency falls below the minimum withdrawal amount, CEX.IO will write off the remaining balance in the delisted Cryptocurrency on the User’s Account. The User may refer to the Limits and Commissions webpage for details on the minimum withdrawal amounts for each Cryptocurrency.

19.4. Additionally, CEX.IO reserves the right, after the expiration of the thirty (30) calendar day notice period, to convert the User’s remaining funds in the delisted Cryptocurrency  into USD Coin (‘USDC’) or Tether (‘USDT’)or any other stablecoin at the average Cryptocurrency rate over the five (5) calendar days preceding the delisting date. A commission for such conversion will apply, the amount of which will vary depending on the Cryptocurrency and will be communicated to Users via email prior to  the delisting date.

19.5. If CEX.IO is unable to convert the delisted Cryptocurrency due to its low liquidity or any other reason, CEX.IO reserves the right to irrevocably write off all remaining delisted Cryptocurrency funds in the User’s Account and cease support for the relevant blockchain.

19.6. Upon announcing the delisting of the Cryptocurrency, CEX.IO reserves the right to suspend all related services, including but not limited to, deposits, trading, and conversions. However, CEX.IO will maintain the ability for Users to withdraw the Cryptocurrency that will be delisted recently.

19.7. The thirty (30) days term for withdrawal of the Cryptocurrency that will be delisted will not be available in case of a force-major, namely an event beyond CEX.IO control, including, but not limited to the Cryptocurrency’s non-working blockchain or wallet, due to which CEX.IO will be unable to conduct any transactions.

19.8. The User acknowledges and agrees that failure to withdraw the delisted Cryptocurrency within the specified thirty (30) day period before its delisting will result in the User losing access to those funds.

19.9. CEX.IO reserves the right to cease any trading pair without prior notice to the Users.

19.10.  In some cases that may potentially bring losses to CEX.IO and/or the Users, or in case of any force major, or in the event that CEX.IO receives an order from a relevant government authority and/or Cryptocurrency Delisting is part of a legal or regulatory action CEX.IO is entitled under its sole discretion to delist any Cryptocurrency from the Platform immediately.

19.11. CEX.IO’s prior notice obligation mentioned in this section is deemed fulfilled from the moment of sending the email to the User. CEX.IO bears no liability if the User has unsubscribed himself/herself from CEX.IO’s newsletter or marked CEX.IO’s emails as “spam” and for this reason did not receive CEX.IO’s notices.

20. FORKS OF SUPPORTED CRYPTOCURRENCY

20.1. The User agrees and understands that the underlying protocols of supported Cryptocurrencies are subject to changes in the protocol operating rules. Such an event may lead to a “Fork” whereby the network protocol may disagree on the proposed change in protocol, thereby resulting in only part of the network adopting the new protocol with the result that the network will bifurcate into different blockchains with one adopting the new protocol and the other rejecting the proposed protocol. Although each potential Fork is different, it may result in more than one version of the blockchain or Cryptocurrency following the Fork. The User further agrees and understands that Forks may substantially affect the value, function, and transaction speed of the Cryptocurrencies the User holds at CEX.IO. CEX.IO will use reasonable discretion to determine which Forked blockchain is supported by the greatest number of miners and users, and to determine which Forked blockchain may be supported.

20.2. In the event of a Fork, the User agrees and understands that CEX.IO reserves the right to temporarily suspend the operations of the affected network protocols, while we determine, in our sole discretion, which, if any, Forked blockchain to support. As each Fork is different, the User agrees and understands that the determination made by CEX.IO in regard to the Forked blockchain is under no time constraints or deadlines, and our determination to support, or not support, a Fork may be changed at our sole discretion. Under certain circumstances, if a Fork is not supported, the Cryptocurrencies resulting from the unsupported blockchain may become the property of CEX.IO. The User agrees and acknowledges that prior to any Fork, the User has the right to withdraw the User’s Cryptocurrencies and retain the unsupported blockchain at the User’s own discretion, bearing the sole responsibility for any risks incurred.

21. STAKING

21.1. CEX.IO allows the User to participate in the Transaction validation process (hereinafter - «Staking») on proof-of-stake («PoS») blockchains. Such blockchains allow the participating holders of a minimum-required balance of a specific Cryptocurrency to validate Transactions and earn Staking rewards.

21.2. CEX.IO operates the software and infrastructure necessary to run a validator node on the PoS blockchain networks. During the times that CEX.IO validator is selected on a network to run a validator node, CEX.IO provides services explained as Staking. CEX.IO offers Staking Services for the Users as a custodial solution and non-custodial Staking to whoever connects to the validation node on the chain.

21.3. CEX.IO acts as a node operator or validator on the PoS blockchain networks, which allow the holders of applicable Cryptocurrency to become delegators. When delegating, participant stakes Cryptocurrency and delegates the voting powers attributable to such a staked Cryptocurrency to CEX.IO acting as a validator. This allows CEX.IO to participate in the governance of selected blockchains. All decisions made by CEX.IO related to the PoS blockchains are exempt from any disputes from the delegators.

21.4. Non-custodial Staking requires delegating to CEX.IO validation nodes a certain amount of certain Cryptocurrency. Such delegation shall not involve the transfer of any Cryptocurrency from the delegator to CEX.IO or vice versa, and any delegated Cryptocurrency shall at all times remain the property of, and under the control of a delegator. The delegator can unstake his Cryptocurrency at any time from the CEX.IO validation node. Each PoS network has its own rules about the unbonding or lock-up period, meaning the Cryptocurrency might not be unstaked instantly. CEX.IO as a validator has no control over this time period meaning the delegator itself would bear any financial risk from price fluctuations. The delegator acknowledges that he remains in full control of his keys, seed phrases, and should be the sole responsible for the security of his own digital assets. Providing a non-custodial service, CEX.IO does not have any control over the Cryptocurrency of the delegators and will not be able to recover these Cryptocurrency in case of theft or loss.

21.5. Staking rewards are calculated and initiated by the dedicated PoS blockchain. The Platform is not responsible for the conditions and results of the Staking process of the relevant PoS blockchain.

21.6. CEX.IO does not guarantee that you will receive Staking rewards, any specific reward, or any Staking return over time. Please read carefully the staking conditions of the respective PoS blockchain.

21.7. The yield earned by the Users is determined by, and subject to the rules of the PoS blockchain, which may be changed or modified by such PoS blockchain at their sole discretion. CEX.IO has no control over, nor will CEX.IO be liable for, any change made by any PoS blockchain.

21.8. Unless otherwise specified, the rewards are usually calculated and updated every hour, and sent to your account once per month. Please refer to the CEX.IO Earn Service product page for specific annual yield and rewards information for each PoS blockchain. Staking services may not be available to Users in all jurisdictions.

21.9. The tax treatment of Staking rewards is uncertain, and it is the responsibility of the User to determine what taxes, if any, arise from receiving Staking rewards. The Users are solely responsible for reporting and paying any applicable taxes arising from Staking. The User acknowledges that CEX.IO does not provide investment, legal, or tax advice to the User in connection with such election to participate in Staking. The Users should conduct their own due diligence and consult their own advisors before making any decision to participate in Staking.

21.10. The User understands and accepts the following risks that may arise and the related losses the User may incur from using Staking, including without limitation:

• The User may have exposure to risks on the third-party platforms which may result in losses;
• High price fluctuations of cryptocurrencies can result in significant losses in a short period of time;
• Technical anomalies may occur, which may delay or prevent you from using Staking or performing related transactions, resulting in losses;
• The annual percentage yield ('APY') and annual percentage rate ('APR') indicated on the Platform for each cryptocurrency is not guaranteed and can be changed at any time due to changes on a blockchain, which may result in not gaining expected rewards.
• Market anomalies and unforeseen events may occur, which may result in losses;
• User hereby warrants that the User has the necessary experience and knowledge to use Staking and understands and acknowledges the potential risks of using Staking. Users should carefully consider and evaluate their financial condition along with the above-mentioned risks before making any decision to use Staking.

21.11. The Staking process description, information about eligible cryptocurrencies for staking and terms for rewards located on: https://staking.cex.io.

22. CEX.IO INSTANT BUY / SELL

22.1. The CEX.IO Instant Buy is an offer to purchase Cryptocurrencies in a single-click transaction, subject to our current fees for purchasing Cryptocurrencies. The Cryptocurrency available for Instant Buy is made available by CEX.IO at its sole discretion.

22.2. The CEX.IO Instant Sell allows users to sell Cryptocurrency in a single-click transaction, subject to our current fees. The Cryptocurrency available for Instant Sell is made available by CEX.IO at its sole discretion.

22.3. All pricing or performance data related to the Instant Buy / Sell is for informational purposes only. The Instant Buy / Sell is not an offer to purchase or sell any single security, investment, or financial instrument. The Instant Buy / Sell offer is not a recommendation to buy, sell or hold any Cryptocurrency or any amount of Cryptocurrencies and does not constitute investment advice, financial advice, or trading advice.

23. TRANSACTION FEE

23.1. The User agrees to pay CEX.IO the Transaction fee for each completed Transaction.

23.2. Prior to trading, the User must consider Transaction fee rates published on the Fee Schedule page. However, CEX.IO reserves the right to change the Transaction fee rates from time to time by publishing updates on the Fee Schedule page.

23.3. The Transaction fee amount is automatically charged off in the currency indicated after symbol '/' in the trading pair after the relevant Transaction. Thus, for BTC/USD the fee is charged in USD; for ETH/BTC the fee is charged in BTC.

23.4. The minimum transaction fee equals the minimum currency amount. For Fiat currency, it equals 0.01, for Cryptocurrency it depends on the currency. The Transaction fee is charged according to the Rounding Policy described below.

23.5. The minimum and maximum price, as well as the minimum and maximum Order amount, varies for each trading pair and can be seen on the Trade Page when placing an order.

23.6. For specific types of Orders, the Transaction fee may differ from those published on the 'Fee Schedule' page. The Transaction fee rate shall be disclosed before the Order execution.

23.7. The Transaction fee, other charges, as well as the charging procedure can be changed/reviewed unilaterally by CEX.IO from time to time and such changes shall become effective the moment they are posted on the Site.

23.8. The User acknowledges and agrees that every Cryptocurrency network can deduct its own network fee.

23.9. CEX.IO may charge network fees, sometimes called miner fees, to process Cryptocurrency Transactions on the User’s behalf. CEX.IO will calculate the network fee at its discretion.

23.10. Bank fees charged to CEX.IO are netted out of transfers between CEX.IO and its banking partners. The User may be responsible for additional fees charged to the User based on the User’s individual customer agreement with his financial services provider.

24. TRADING FEE BALANCE AVAILABLE ON THE CEX.IO SPOT TRADING PRODUCT

24.1. At its sole discretion, CEX.IO may offer Users an incentive, in the form of a trading fee balance credited to a User, to use the CEX.IO Spot Trading platform. The trading fee balance is conditional, limited in size and in use. 

24.2. Specific conditions (requirements) fulfilment of which may grant the User the trading fee balance (hereinafter - “Trading Fee Balance”) are up to CEX.IO and subject to change without notice. The total Trading Fee Balance may consist of several parts, granted upon fulfilment of specific conditions, with separate expiration dates or remaining open-ended. Specific mechanics of how each specific Trading Fee Balance is granted, including but not limited to the landing page address, timing of the Trading Fee Balance delivery, are also up to CEX.IO and subject to change without notice. 

24.3. The mechanics and conditions to getting the Trading Fee Balance may include a few steps, e.g. corresponding to the User’s onboarding on the Platform, each of which may be rewarded with a separate Trading Fee Balance. The participation may include the need to opt-in. If opt-in is included as a condition to participation, only steps completed after the opt-in on the dedicated landing page count towards the potential eligibility for the Trading Fee Balance.  Steps completed prior to the opt-in, when the opt-in is required, do not count towards the potential eligibility for the Trading Fee Balance.

24.4. The Trading Fee Balance can be issued  in the form of a trading fee discount within the CEX.IO Spot Trading product of a specific value in Tether (“USDT”) (or any other cryptocurrency) held on the User’s account, separate from the User's CEX.IO Spot Trading usual account balance. 

24.5. Depending on the type, the Trading Fee Balance may have either a specified expiration date or be open-ended. Please refer to the expiry date on the individual Trading Fee Balance that can be found on the User’s “Finances” page in the trading terminal.

24.6. In case the specific Trading Fee Balance has an expiration date, then after the expiry date, the remaining unused Trading Fee Balance will expire and be burned without the possibility of its further use. Any orders active after the expiration of a specific Trading Fee Balance  will be fulfilled at the applicable fees charged from the User's other available Trading Fee Balances, if any. If no other specific Trading Fee Balance is available to the User, the applicable fees will be deducted from the User's CEX.IO Spot Trading usual account balance.

24.7. In case the User receives an open-ended Trading Fee Balance, the User will be able to use the Trading Fee Balance on CEX.IO Spot Trading until the User spends it. Notwithstanding the above, the User agrees that CEX.IO reserves the right to unilaterally terminate such Trading Fee Balance and write off the unused portion of the Trading Fee Balance allocated to the User’s CEX.IO Spot Trading account.

24.8. The User is able to check his/her available Trading Fee Balance and its parts, if applicable, on the User’s “Finances” page in the trading terminal.

24.9. In case when, for example, the User has X amount of USDT on the Trading Fee Balance, and a trading fee for the order is Y amount of the second currency of a trading pair chosen (for example, for the ETH/BTC trading pair the fee will be calculated in BTC), then the equivalent of Y amount will be withdrawn from the User’s CEX.IO Spot Trading Fee Balance at the CEX.IO Spot Trading’s current applicable spot market rate, which may be volatile.

24.10. In case the Trading Fee Balance can only cover a portion of the applicable trading fees on the CEX.IO Spot Trading product, then the portion of the trading fees will be covered by the Trading Fee Balance, while the remaining trading fees will be charged as usual from the User’s CEX.IO Spot Trading account’s balance.

24.11. If there is another unexpired Trading Fee Balance on a User’s CEX.IO Spot Trading’s account, this balance will be used automatically towards the applicable CEX.IO Spot Trading fees.

24.12. Trading Fee Balance can only be used as a discount towards applicable trading fees on CEX.IO Spot Trading. Trading Fee Balance cannot be traded, exchanged, transferred, or withdrawn for equivalent currency or equivalent digital assets. The Trading Fee Balance can be used only to cover trading fees of the CEX.IO Spot Trading and no other CEX.IO products.

24.13. In the event of CEX.IO and/or CEX.IO Spot Trading initiates Platform and/or Service maintenance, repairs, upgrades, or any Force Majeure Event (as specified in the Terms of Use), the Trading Fee Balance may be suspended for a period of time until CEX.IO and/or CEX.IO Spot Trading resumes or is reasonably expected resume its Service.

24.14. CEX.IO may change, extend, freeze, terminate, cancel, or retrieve (write off) the Trading Fee Balance before the expiration date and the open-ended Trading Fee Balance, whether or not with notice. This may happen for several reasons, including, but not limited to, a violation of the Terms of Use or other legal documentation and/or Policy by the User, potential services abuse, a risk of money laundering and/or other suspected illicit activities, and/or other activities or behaviours. These, in CEX.IO’s sole and absolute discretionary power, may disqualify the User for the Trading Fee Balance, and/or may deem the User unfit to participate further in this promotion.

24.15. In order to comply with local regulations, certain features may not be available or may become unavailable in the User’s region.

24.16. For more information regarding the CEX.IO Spot Trading product’s Trading Fee Balance functionality please refer to CEX.IO Help Center.

24.17. While the Trading Fee Balance represents a discount to the CEX.IO Spot Trading fees, the User should determine any potential individual tax obligations and possibly seek independent tax advice. 

24.18. The terms and conditions of this section do not apply to Users from the UK.

25. ONE-CLICK TRANSACTION AGREEMENT

25.1. By clicking the “Pay” button you express full consent to this One-Click Transaction Agreement Terms and Conditions (hereinafter – the “Agreement”) and authorise the payment service provider to automatically charge your credit card for recurring delivery of goods or services in chosen amount.

25.2. You acknowledge and agree that transaction receipt will be provided within 2 (two) business days using the agreed method of communication.

25.3. You certify that you are an authorised holder of a credit card. By accepting this Agreement, you agree to contact us via finance@cex.io with the aim to resolve any problem you might have before requesting a chargeback from your bank or credit card provider at any time while or after using our services. A chargeback in breach of the foregoing obligation is a material breach of this Agreement.

25.4. You agree to pay for all goods and/or services or other additional services you ordered through the CEX.IO’s Site available at https://cex.io, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc.

25.5. You take full responsibility for payments made on the Site. The payment service provider only facilitates a payment for the amount indicated by the Site, and it is not responsible for paying by user of the Site the aforementioned additional funds/expenses.

25.6. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Site, you confirm and state that you do not violate legislation of any country. Also, by accepting this Agreement (and Terms of Use), you, as the cardholder, confirm that you are entitled to use Services offered via the Site.

25.7. By starting to use the Site’s services you take legal responsibility for not violating the legislation of any country where this service is being used and confirm that the payment service provider is not responsible for any such unlawful or unauthorised violation.

25.8. By agreeing to use the Site’s services, you understand and accept that processing of any of your payments is executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment.

25.9. You acknowledge that this Agreement will remain in effect until you cancel it, and you agree to notify the Website of any changes in your account information within 7 (seven) calendar days after such changes occurred. If you wish to reject using One-Click transaction services for your next purchases of goods and/or services on the Website, you can do that by contacting directly the Support of th Site using email: finance@cex.io.

25.10. The payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. The payment service provider is not responsible for the quality, quantity, price, terms of use of any goods and/or services or other facilities offered to you or purchased by you from the Site by using your payment card. When you pay for any of the Site’s goods and/or services, you are primarily bound by the Site’s Terms of Use. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Site and for any additional expenses/fees that can be applied to this payment. The payment service provider acts only as the executor of the payment in the amount stated by the Site, and it is not responsible for pricing, total prices, and/or total sums.

25.11. You acknowledge and agree that in case of any changes in this Agreement the notification will be sent to you at least 7 (seven) business days prior.

25.12. You acknowledge and accept your own responsibility to be updated in the information provided on Site regarding Terms of Use and/or using your personal Account/profile on the Site.

25.13. You agree on the usage of e-mail communication.

25.14. In case there is a situation when you do not agree with the Agreement and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the Support of the Site using email: finance@cex.io.

26. ROUNDING POLICY

26.1. CEX.IO uses the Rounding Policy in the favour of the Platform on all financial transactions. CEX.IO rounds Fiat currencies to the second digit after the separator. The Rounding Policy for Cryptocurrencies varies depending on Cryptocurrency.

26.2. For the purpose of the processes optimization, transactions on the Platform with regard to some items (including, but not limited to currencies, Cryptocurrencies, etc.) will not be reflected at the User’s Account and will appear as the next whole unit in accordance with the Rounding standards.

27. ILLEGAL TRANSACTIONS

26.1. CEX.IO reserves the right to suspend or terminate your CEX.IO Account at any time if we reasonably believe to be required to do so by the law or in order to comply with recommendations issued by a relevant government authority or recognized body for the prevention of financial crime.

27.2. It is strictly forbidden to use the Account for any illegal purposes. CEX.IO will report any suspicious activity to the relevant law enforcement authorities.

27.3. The User shall ensure that they do not use the Services for the Transactions relating to:

• money laundering, terrorist financing, proliferation of weapons of mass destruction;
• human trafficking;
• any goods or services that are illegal or the promotion, offer or marketing of which is illegal or that are offered in connection with illegal, obscene or pornographic content, depict children or minors in sexual postures, depict means of propaganda or signs of unconstitutional organizations glorifying war or violating human dignity;
• any goods or services, promotion, offer or marketing of which would violate copyrights, industrial property rights or other rights of any person;
• archaeological findings;
• drugs, narcotics or hallucinogens;
• weapons of any kind;
• illegal gambling services;
• Ponzi, pyramid or any other “get rich quick” schemes;
• goods that are subject to any trade embargo;
• media that is harmful to minors and violates laws and, in particular, the provision in respect of the protection of minors;
• body parts or human remains;
• protected animals or protected plants;
• weapons or explosive materials;
• any other illegal goods, services or transactions.

28. TERMINATION OF THE TERMS OF USE

28.1. The User may terminate the Terms of Use by closing his Account at any time, following settlement of any pending transactions.

28.2. The User also agrees that CEX.IO may, by giving notice, at its sole discretion terminate his/her access to the Site and to his/her Account, including without limitation, our right to: limit, suspend or terminate the Service and the Users' Accounts, prohibit access to the Site and its content, Services, and tools, delay or remove hosted content and take technical and legal steps to keep the Users off the Site if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties or acting inconsistently with the letter or spirit of these Terms. Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate Accounts of the Users for any reason, including without limitation: (1) attempts to gain unauthorised access to the Site or another User's account or providing assistance to others attempting to do so, (2) overcoming software security features limiting the use of or protecting any content, (3) usage of the Service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms of Use, (5) failure to pay or fraudulent payment for Transactions, (6) unexpected operational difficulties, or (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by CEX.IO, acting at its sole discretion.

28.3. CEX.IO also reserves the right to cancel unconfirmed Accounts or Accounts that have been inactive for a period of six (6) months or more and/or to modify or discontinue our Site or Service. The User agrees that CEX.IO will not be liable to them or to any third party for termination of their Account or access to the Site.

28.4. The suspension of the Account shall not affect the payment of the Transaction fees due for past Transactions. Upon termination, the User shall provide valid bank account details or Cryptocurrency address to allow the transfer of any currencies deposited to his/her Account. CEX.IO shall transfer the currencies as soon as possible following the User's request in the time frames specified by CEX.IO.

28.5. CEX.IO will send the credit balance of the User’s Account to him/her, however, in circumstances, a number of intermediaries may be involved in an international payment and these or the beneficiary bank may deduct charges. CEX.IO will use reasonable efforts to ensure that such charges are disclosed to the User prior to sending the payment; however, where they cannot be avoided, the User acknowledges that these charges cannot always be calculated in advance and that he/she agrees to be responsible for such charges.

29. SERVICES AVAILABILITY

29.1. All Services are provided “AS IS”, without guarantees of any kind, either expressed or implied.

29.2. CEX.IO will strive to keep the Site up and running; however, all online Services suffer from occasional disruptions and outages and CEX.IO is not liable for any disruption or loss the User may suffer as a result. Thus, CEX.IO does not provide any guarantees that access to the Site will not be interrupted or that there will be no delays, failures, errors, omissions, or loss of transmitted information.

29.3. CEX.IO will use reasonable endeavours to ensure that the User can normally access the Site in accordance with the Terms of Use. CEX.IO may suspend use of the Site for maintenance and will make reasonable efforts to give the User a notice. The User acknowledges that this may not be possible in an emergency. You may always check the status of CEX.IO at any time. CEX.IO is not liable or responsible for any damages incurred by you as a result of maintenance or downtime.

30. API, WIDGETS, AND MOBILE APPLICATIONS

30.1. API requests are limited to 600 requests per 10 minutes. If this limit is exceeded, it may result in a ban for 10 minutes. For example, if you perform 600 queries in the first minute, the next query is possible only after 9 minutes + 1 second.

30.2. CEX.IO may provide widgets for the User’s use to put our data on the User’s websites. The User is free to use widgets in their original unmodified and unaltered state.

30.3. CEX.IO may provide mobile applications (“mobile apps”), which can be used to get access to the Account. The use of these mobile apps is subject to these Terms of Use.

31. FINANCIAL OR LEGAL ADVICE

31.1. CEX.IO does not provide any financial, investment or legal advice in connection with the Services provided by CEX.IO. CEX.IO may provide information on the price, range, volatility of Cryptocurrencies, and events that have affected the price of Cryptocurrencies, but it should not be considered as an investment or financial advice and should not be construed as such. Any decision to buy or sell Cryptocurrencies is the User’s decision and CEX.IO will not be liable for any loss suffered. The Users should conduct their own research regarding Cryptocurrencies.

32. TAXATION

32.1. The User undertakes to pay all of his/her taxes and duties resulting from the use of CEX.IO Services, and should be paid according to the regulations of the User’s jurisdiction of residence.

32.2. CEX.IO is not responsible for any violation made by the User due to his/her obligation to calculate and pay taxes and duties.

33. NOTICES AND COMMUNICATION

33.1. CEX.IO reserves the right to send notices to, and communicate with, the User by any means of communication available to CEX.IO, considering the contact details provided by the User.

33.2. The User expressly agrees to receive any notices in electronic form and to be bound by them, as required by the Terms of Use.

33.3. The main official information channel of CEX.IO is the CEX.IO Blog.

34. GOVERNING LAW AND DISPUTE RESOLUTION

34.1. These Terms of Use shall be governed by and construed in accordance with the Republic of Lithuania’s laws, unless otherwise expressly provided. All disputes and controversies arising out of or in connection with this website and these Terms of Use shall be submitted to the jurisdiction of the Republic of Lithuania courts, as the Court of the first instance. If any portion of these Terms of Use shall be deemed invalid, void, or for any reason unenforceable, such portion shall be deemed severable and shall not affect the validity and enforceability of any remaining portion.

35. LIMITATION OF LIABILITY

35.1. IN NO EVENT SHALL CEX.IO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL THIRD PARTY SERVICE PROVIDERS BE LIABLE TO THE USER OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM (I) ACCURACY, COMPLETENESS OR CONTENT OF THIS SITE, OR ANY OF CEX.IO RELATED MEDIUMS OF COMMUNICATION, INCLUDING TELEGRAM, BLOG, FACEBOOK, TWITTER, (II) ACCURACY, COMPLETENESS OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, (V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER, (VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN, (VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, (IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE AND/ OR (X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USER'S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, OR ANY OF CEX.IO RELATED MEDIUMS OF COMMUNICATION, INCLUDING TELEGRAM, BLOG, FACEBOOK, TWITTER, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORY AND WHETHER OR NOT CEX.IO IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS SITE OR THE SERVICES FOUND AT THIS SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE SUCH CAUSE OF ACTION SHALL BE PERMANENTLY BARRED. IN ADDITION, THE USER SPECIFICALLY ACKNOWLEDGES AND AGREE THAT IN NO EVENT SHALL CEX.IO’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE USER FOR THE PARTICULAR SERVICES THAT ARE THE SUBJECT OF THE CAUSE OF ACTION. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THESE TERMS OF USE OR THE USER'S USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

35.2. CEX.IO will not be liable for the Transactions, initiated by the User, below the prescribed limits, as stated in clause 15.10. hereof.

36. INDEMNITY

36.1. The User agrees to protect, defend, indemnify and hold harmless CEX.IO and its officers, directors, employees, agents, and third-party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities, and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by CEX.IO directly or indirectly arising from (i) the User’s use of and access to this Site or the Services found at this Site; (ii) the User’s violation of any provision of the Terms of Use or the Policies or agreements which are incorporated herein; and/or (iii) the User’s violation of any third-party right, including without limitation any intellectual property or another proprietary right. The indemnification obligations under this section shall survive any termination or expiration of the Terms of Use or the User’s use of this Site or the Services found on this Site.

37. MODIFICATIONS AND AMENDMENTS

37.1. CEX.IO reserves the right to amend or modify any portion of these Terms of Use at any time by publishing the revised version of the Terms of Use on the Site. The changes will become effective and shall be deemed accepted by the User, the first time the User uses the Services after the publishing of the revised Terms of Use and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the User does not agree with any such modification, the User's sole and exclusive remedy is to terminate the use of the Services and close the Account. The User agrees that CEX.IO shall not be liable to the User or any third party as a result of any losses suffered by any modification or amendment of these Terms of Use.

38. FORCE MAJEURE

38.1. If CEX.IO is unable to perform the Services outlined in the Terms of Use due to the factors beyond its control including but not limited to the event of Force Majeure (including but not limited to any act of war), change of law, or a change in sanctions policy, CEX.IO will not have any responsibility to the User with respect to the Services provided hereunder and for a time period coincident with the event.

39. LINKS TO THIRD-PARTY WEBSITES

39.1. This Site and the Services found at this Site may contain links to third-party websites that are not owned or controlled by CEX.IO. CEX.IO assumes no responsibility for the content, terms, and conditions, privacy policies, or practices of any third-party websites. In addition, CEX.IO does not censor or edit the content of any third-party websites. By using this Site or the Services found at this Site, you expressly release CEX.IO from any and all liability arising from the User's use of any third-party website. Accordingly, CEX.IO encourages the User to be aware when the User leaves this Site, or the Services found at this Site and to review the terms and conditions, privacy policies, and other governing documents of any other website that you may visit.

40. SEVERABILITY

40.1. If any provision of these Terms of Use shall be determined to be invalid or unenforceable under any rule, law, or regulation of any local, state, or federal government agency, such provision will be changed and interpreted to accomplish the objectives of the provision to the greatest extent possible under any applicable law and the validity or enforceability of any other provision of these Terms of Use shall not be affected.

41. NO SOLICITATION

41.1. None of the representations made by CEX.IO herein constitute an offer to buy or sell or a solicitation of an offer to buy or sell investments, loans, securities, partnership interests, commodities, or any other financial instruments of any kind. CEX.IO makes no representation or warranty, express or implied, to the extent not prohibited by applicable law, regarding the advisability of investments of any kind.

41.2. Any of the content on any of the Site or mobile applications do not necessarily reflect the views of CEX.IO as a whole, its directors, officers, employees, shareholders, or any part or member thereof.

42. CHANGE OF CONTROL

42.1. In the event that CEX.IO is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. For more information, please refer to CEX.IO’s Privacy Policy.

43. NON-WAIVER OF RIGHTS

43.1. These Terms of Use shall not be construed to waive rights that cannot be waived under applicable state money transmission laws in the state where you are located.

44. ENTIRE AGREEMENT

44.1. The User unequivocally agrees and understands that these Terms of Use collectively memorialise the relationship and agreement by and among you and CEX.IO. These Terms of Use entered into by the User and CEX.IO, supersedes all prior discussions, agreements, or correspondence of any kind.

45. LANGUAGE

45.1. The Terms of Use may be posted in multiple languages. If there are any discrepancies, the English version shall prevail.

46. CONTACT US

46.1. If you have any questions relating to the Service, the Site, your Account or any other matter, please, contact us by live chat on the Site.

46.2. If you have any questions relating to these Terms of Use, your rights and obligations arising from these Terms, and/or your use of the Site please, contact legal@cex.io.

46.3. Additional resources may be found through our Help Centre.

Última actualización: 15 ^de abril de 2025

Gracias por visitar el sitio web de CEX.IO (el «Sitio» o la «Plataforma»). Estas Condiciones de Uso y cualquier término expresamente incorporado en el presente (en adelante, las «Condiciones de Uso» o las «Condiciones») constituyen un acuerdo electrónico que se aplica a su acceso (en adelante, el «Usuario» o «usted») y al uso de este Sitio, así como a todos los servicios, productos y contenidos descritos en estas Condiciones, proporcionados por CEX.IO EUROPE SL, sociedad de responsabilidad limitada, constituida y existente bajo la legislación española, con número de identificación fiscal: B72550395, y domicilio social en Paseo de la Castellana 53 1a, Madrid, España. CEX.IO EUROPE SL está registrada con la referencia E028 como Proveedor de servicios de cambio de moneda virtual para Fiduciaria y/o Custodia de Monedas Electrónicas en el registro del Banco de España.

Tal como se utiliza en este documento, “CEX.IO” se refiere a la empresa CEX.IO EUROPE SL, incluidos, entre otros, sus propietarios, directores, inversores, funcionarios, empleados, agentes u otras partes relacionadas, a menos que se indique lo contrario en este documento.

CEX.IO EUROPE SL presta servicios a Usuarios de los siguientes países de la Unión Europea: Austria, Bélgica, Bulgaria, Croacia, República de Chipre (la), República Checa (la), Dinamarca, Estonia, Finlandia, Francia, Alemania, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Malta, Países Bajos, Polonia, Portugal, Rumanía, Eslovaquia, Eslovenia, España, Suecia, Reino Unido (el).

Al visitar o acceder al Sitio, usted (i) acepta haber leído y aceptado todos los términos y condiciones de las presentes Condiciones de Uso, con sus modificaciones periódicas; (ii) reconoce y acepta estar sujeto a dichas Condiciones; y (iii) reconoce haber leído y comprendido la última versión de nuestra Política de Privacidad . Al hacer clic en el botón "Registrarse" o visitar el Sitio, CEX.IO le proporciona acceso y utilidad a través de nuestra plataforma de negociación de activos digitales mediante software, aplicación móvil, API (interfaz de programación de aplicaciones), tecnologías, productos y/o funcionalidades (en conjunto o individualmente, los "Servicios"). Si no acepta estar sujeto a estas Condiciones, no acceda ni utilice los Servicios.

CEX.IO se reserva el derecho de cambiar o modificar los términos y condiciones contenidos en estos Términos, incluyendo, entre otros, cualquier política o directriz de la Plataforma, en cualquier momento y a su entera discreción.

Como se describe en estos Términos, usted acepta estar legalmente obligado por estos términos y todos los términos y políticas incorporados por referencia. Le notificaremos estos cambios publicando los Términos revisados en el Sitio y modificando la fecha de "Última actualización" en la parte superior de los Términos, o por cualquier otro medio que CEX.IO determine a su entera discreción, y los Términos actualizados entrarán en vigor en ese momento. Si no está de acuerdo con alguna de dichas modificaciones, su única y exclusiva solución es dejar de usar el/los Servicio(s) y cerrar su cuenta. Usted acepta que no seremos responsables ante usted ni ante terceros como resultado de cualquier pérdida sufrida por cualquier modificación o enmienda de estos Términos. Su no terminación o uso continuado de este Sitio o Servicio(s) después de la fecha de entrada en vigor de cualquier cambio o modificación de estos Términos constituirá su aceptación de dichos cambios o modificaciones.

Usted autoriza a su operador de telefonía móvil a usar o divulgar información sobre su cuenta y su dispositivo inalámbrico, si está disponible, a CEX.IO o a su proveedor de servicios durante la relación comercial, únicamente para ayudarles a identificarle a usted o a su dispositivo inalámbrico y para prevenir el fraude. Consulte nuestra Política de Privacidad para saber cómo tratamos sus datos.

Estos Términos y cualquier término expresamente incorporado en el presente se aplican a su acceso y uso de cualquier Servicio proporcionado por CEX.IO. Estos Términos no alteran en modo alguno los términos ni las condiciones de ningún otro acuerdo que pueda tener con CEX.IO para productos, servicios u otros. Le recomendamos que revise los Términos con frecuencia para asegurarse de comprender los términos y condiciones que se aplican a su acceso y uso de los Servicios. Si tiene alguna pregunta sobre el uso de los Servicios, póngase en contacto con support@cex.io .

El Usuario es el único responsable de comprender y cumplir todas y cada una de las leyes, normas y regulaciones de su jurisdicción específica que puedan ser aplicables al Usuario en relación con el uso de todos y cada uno de los servicios, productos y contenidos de CEX.IO.

Tenga en cuenta que el valor de las criptomonedas puede aumentar o disminuir significativamente. Comprar, vender, intercambiar y/o mantener criptomonedas puede conllevar un riesgo considerable. Considere detenidamente si participar en esta actividad es adecuado para usted. De ser así, utilice la Plataforma con responsabilidad.

SI EL USUARIO NO ACEPTA ESTOS TÉRMINOS DE USO, NO DEBERÁ ACCEDER A ESTE SITIO NI UTILIZAR NINGUNO DE LOS SERVICIOS, PRODUCTOS Y CONTENIDOS DE CEX.IO.

1. DEFINICIONES

1.1. Los términos en mayúsculas utilizados en estas Condiciones de Uso se interpretarán de acuerdo con las definiciones que se proporcionan a continuación:

1.1.1. Cuenta: significa una cuenta registrada por el Usuario en la Plataforma.

1.1.2. Moneda base: significa el primer símbolo del par comercial.

1.1.3. Comprador: se refiere al Usuario que realiza una Orden de compra de Criptomonedas a través de la Plataforma.

1.1.4. CEX.IO Spot Trading: significa un producto de CEX.IO, una plataforma definitiva de comercio de criptomonedas con funcionalidad mejorada disponible aquí .

1.1.5.Comisión: significa una tarifa cobrada por o en nombre de un tercero (por ejemplo, banco, institución financiera no bancaria, proveedor de servicios de pago, etc.).

1.1.6. Criptomoneda: significa una representación digital descentralizada de valor entre pares (por ejemplo, bitcoins, ethers, etc.), incluidos los tokens.

1.1.7. Depósito: significa una Transacción que implica la transferencia de Fondos a la Cuenta.

1.1.8. Moneda fiduciaria: significa moneda emitida por el gobierno que está designada como de curso legal en su país de emisión mediante decreto gubernamental, regulación o ley.

1.1.9. Fondos: significa Criptomoneda y/o Moneda Fiat.

1.1.10. Compra Instantánea se refiere a un servicio de intercambio en el que el Usuario puede comprar Criptomonedas de forma inmediata (al instante) desde moneda fiduciaria local.

1.1.11. Venta Instantánea se refiere a un servicio de intercambio que permite al Usuario convertir Criptomonedas a moneda fiduciaria de forma inmediata.

1.1.12. Tarifa de mantenimiento: se refiere a la tarifa que cobra CEX.IO por almacenar saldos en moneda fiduciaria o criptomonedas en cuentas inactivas o inactivas.

1.1.13. Orden: significa la instrucción del Usuario para comprar o vender Criptomonedas.

1.1.14. Información Personal (Datos Personales): significa cualquier información que lo identifique personalmente o que pueda ayudarnos a identificarlo (por ejemplo, su nombre, dirección, dirección de correo electrónico, oficios, etc.).

1.1.15. Plataforma: se refiere a un entorno creado por CEX.IO que permite el comercio de criptomonedas.

1.1.16. Vendedor: se refiere al Usuario que realiza una Orden de venta de Criptomonedas a través de la Plataforma.

1.1.17. Servicios: se refiere a todas las tecnologías, productos y/o funcionalidades proporcionadas por CEX.IO.

1.1.18. Cargo por servicio: se refiere a la tarifa que cobra CEX.IO por la provisión de medidas de seguridad obligatorias al usar ciertos instrumentos de pago que presentan un alto índice de fraude.

1.1.19. Sitio: se refiere al sitio web de CEX.IO en https://cex.io .

1.1.20. Almacenamiento: significa almacenar saldos de criptomonedas que ya no son compatibles con CEX.IO.

1.1.21. Transacción: significa (i) la transferencia de criptomonedas o monedas fiduciarias por parte del Usuario a su Cuenta (“Transacción de Depósito”); (ii) la transferencia de criptomonedas o monedas fiduciarias entre Usuarios (“Transacción de Intercambio”); (iii) el retiro de criptomonedas o monedas fiduciarias de su Cuenta (“Transacción de Retiro”).

1.1.22. Detalles de la transacción: para transacciones con criptomonedas, se refiere a: detalles de la transacción, incluyendo, entre otros, la dirección del destinatario (para transacciones con BTC, LTC, OMG, BCH, DASH, MHC, BTG, BSV, TRX, ETH, GUSD y BTT), la nota (para transacciones con XLM) y la etiqueta de destino (para transacciones con XRP); para transacciones con moneda fiduciaria: requisitos, incluyendo, entre otros, los detalles del pago, los datos del beneficiario y sus datos bancarios.

1.1.23. Tarifa de transacción: significa una tarifa que se paga a CEX.IO por cada transacción completada.

1.1.24. Precio de la Transacción: significa el precio total pagado por el Comprador respecto a cada Transacción realizada a través del Servicio.

1.1.25. Usuario/usted: se refiere a una persona o entidad que utiliza los Servicios, acepta cumplir los Términos de Uso y es titular de una Cuenta.

1.1.26. Retiro: significa una Transacción que implica una transferencia de Fondos desde la Cuenta del Usuario a su cuenta bancaria o a una cuenta abierta en cualquier otra institución financiera.

1.2. Cuando el contexto lo admita, las palabras que denoten singular incluirán el plural y viceversa.

1.3. El género masculino o femenino podrá usarse indistintamente en estos Términos de Uso. El uso de un género se interpretará como el del otro. El uso de los pronombres masculinos o femeninos en estos Términos, ya sea «él», «ella», «lo», «su», o palabras o frases similares, no tendrá relevancia en la interpretación y aplicación de los términos, disposiciones y condiciones de estos Términos, ya que dicho uso se realiza únicamente por conveniencia.

2. EL ALCANCE DE LOS SERVICIOS

2.1. Los Servicios permiten a todos los Usuarios de la Plataforma intercambiar Criptomonedas con otros Usuarios.

2.2. Dependiendo de su lugar de residencia, es posible que no pueda utilizar todas las funciones del Sitio. Es responsabilidad del Usuario cumplir con las normas y leyes vigentes en su lugar de residencia o desde el que accede a este Sitio.

2.3. El Usuario reconoce y acepta que, al completar una Transacción, está negociando con otro Usuario, y que CEX.IO actúa únicamente como intermediario en dicha Transacción, no como contraparte de ninguna operación.

3. DERECHOS Y RESPONSABILIDADES DEL USUARIO

3.1. El Usuario tiene derecho a acceder y utilizar el Sitio y los Servicios, siempre que acepte y cumpla las Condiciones de Uso. Al utilizar el Sitio, el Usuario se compromete a aceptar y cumplir los términos y condiciones aquí establecidos.

3.2. El Usuario se compromete a leer atentamente las Condiciones de Uso en su totalidad antes de utilizar el Sitio o cualquiera de los Servicios prestados por CEX.IO.

3.3. El Usuario se compromete a cumplir con todas las leyes y regulaciones aplicables relacionadas con el uso de los Servicios.

3.4. El Usuario se compromete a proporcionar a CEX.IO pruebas veraces, precisas, actuales y completas de su identidad, y a actualizar oportunamente su Información Personal en caso de modificación.

3.5. El Usuario se compromete a monitorear todos los cambios en su Cuenta, incluyendo, entre otros, los cambios en los saldos.

3.6. El Usuario se compromete a informar a CEX.IO inmediatamente (es decir, inmediatamente después de detectarlo) sobre cualquier cambio inusual, sospechoso, poco claro o anormal en su Cuenta. Si se demora en informar a CEX.IO sobre dichos cambios, el Usuario será responsable del incumplimiento de las Condiciones de Uso y CEX.IO tendrá derecho a tomar las medidas necesarias, incluyendo, entre otras, la denuncia ante las autoridades estatales o nacionales pertinentes.

3.7. El Usuario acepta que, al realizar la Transacción, la Plataforma envía y recibe sumas monetarias y/o Criptomonedas a/desde las Cuentas del Comprador y del Vendedor abiertas a su nombre y representación.

3.8. El Usuario se compromete a notificar a CEX.IO inmediatamente sobre cualquier uso no autorizado de su Cuenta o contraseña, o cualquier otra violación de seguridad por parte del LiveChat en el Sitio . Cualquier Usuario que infrinja las presentes normas podrá ser dado de baja y, en consecuencia, responsable de cualquier pérdida sufrida por CEX.IO o cualquier Usuario del Sitio.

3.9. El Usuario se compromete a no utilizar el Servicio para cometer actividades delictivas de ningún tipo, incluyendo, entre otras, el blanqueo de capitales, las operaciones ilegales de juego, la financiación de organizaciones terroristas o la piratería informática maliciosa.

3.10. El Usuario es responsable de todos los daños y perjuicios causados y de todas las acciones legales interpuestas contra CEX.IO por la infracción de derechos de terceros o la violación de la legislación aplicable.

3.11. Nada de lo dispuesto en los Términos de Uso excluye ni limita la responsabilidad del Usuario por fraude, fallecimiento o lesiones personales causadas por su negligencia, incumplimiento de los términos implícitos por imperio de la ley o cualquier otra responsabilidad que no pueda limitarse ni excluirse por ley.

3.12. Los usuarios son los únicos responsables de determinar si la Transacción contemplada es adecuada para ellos en función de sus objetivos personales, situación financiera y tolerancia al riesgo.

3.13. Todos los instrumentos de pago que añada a su Cuenta, ya sea una cuenta bancaria, tarjeta de crédito, tarjeta de débito u otros, deben llevar el nombre del titular de la Cuenta. Cualquier intento contrario se considerará fraude.

3.14. Se prohíbe a los Usuarios realizar cualquier tipo de manipulación del mercado o realizar cualquier acción, incluyendo, entre otras: adelantarse al mercado, lavado de activos, suplantación de identidad, estratificación, churning y relleno de cotizaciones. En general, se consideran acciones de manipulación del mercado las realizadas por cualquier Usuario o persona que actúe en conjunto con un Usuario con el fin de (i) engañar o confundir a otros Usuarios; (ii) controlar o manipular artificialmente el precio o el volumen de negociación de los Fondos; (iii) ayudar, instigar, habilitar, financiar, apoyar o respaldar cualquiera de los anteriores. Esto puede incluir acciones en la Plataforma CEX.IO y/o fuera de ella. Las acciones consideradas por CEX.IO como manipulación del mercado resultarán en el bloqueo de la cuenta del Usuario en la Plataforma, con derecho a utilizar los Fondos bloqueados para reembolsar las consecuencias negativas derivadas de dicha manipulación, a su entera discreción.

4. DECLARACIONES Y GARANTÍAS DEL USUARIO

4.1. Al registrar una Cuenta, el Usuario declara y garantiza expresamente que:

• cumple las normas y leyes de su país de residencia y/o del país desde el que accede a este Sitio y Servicios;
• ha aceptado estos Términos de Uso;
• tiene al menos 18 años de edad y tiene derecho a aceptar estos Términos de uso y participar en transacciones que involucren criptomonedas;
• Si el Usuario es un Usuario corporativo, dicha empresa tiene la capacidad legal para aceptar estos Términos de Uso y participar en transacciones que involucren Criptomonedas.

4.2. El Usuario declara y garantiza que utilizará la Plataforma únicamente para realizar Transacciones de conformidad con las condiciones establecidas en estos Términos de Uso y que está debidamente autorizado y tiene la capacidad para realizar Transacciones en la Plataforma.

4.3. El Usuario declara y garantiza que tanto la moneda fiduciaria como las criptomonedas depositadas en la Cuenta le pertenecen y provienen de fuentes legales.

4.4. El Usuario declara y garantiza que retirará cualquier criptomoneda de su Cuenta únicamente a sus monederos, lo que excluye el uso de CEX.IO para pagos a terceros. CEX.IO no incurrirá en responsabilidad por pagos realizados a terceros o cuentas ajenas.

4.5. El Usuario declara y garantiza que ninguna de las Transacciones realizadas viola los derechos de terceros ni la legislación aplicable.

4.6. El Usuario entiende que su Información Personal e identificadores podrán ser compartidos con terceros debidamente autorizados, por obligaciones legales, como la prevención de delitos y fines fiscales, o para la prestación del servicio solicitado.

5. DERECHOS Y RESPONSABILIDADES DE CEX.IO

5.1. CEX.IO tiene el derecho de suspender la Cuenta del Usuario y bloquear todas las Criptomonedas y/o Moneda Fiat contenidas en la misma en caso de incumplimiento de los Términos de Uso por parte del Usuario.

5.2. CEX.IO se compromete a prestar los Servicios con el máximo esfuerzo, el debido cuidado y de conformidad con estos Términos de Uso.

5.3. La responsabilidad de CEX.IO se limitará a realizar todos los esfuerzos técnicos razonables para garantizar la recepción de las criptomonedas transferidas entre usuarios. Al iniciar transacciones de criptomonedas con un usuario que no sea usuario de CEX.IO, la responsabilidad de CEX.IO se limitará además a garantizar la transferencia de los datos técnicos necesarios a la red de criptomonedas.

5.4. En la medida en que lo permita la ley, CEX.IO no se responsabiliza de ningún daño indirecto o consecuencial, ni de pérdidas, incluyendo, entre otras, lucro cesante, pérdida de ingresos, pérdida de negocio, pérdida de oportunidades o pérdida de datos, a menos que la pérdida sufrida se deba a un incumplimiento de las Condiciones de Uso por parte de CEX.IO.

5.5. CEX.IO no es responsable de ningún motivo por el cual el Sitio pueda no estar disponible en un momento dado, ni tampoco es responsable de ningún mal funcionamiento, avería, retraso o interrupción de una conexión a Internet.

5.6. CEX.IO no es responsable por el retraso en el procesamiento de los pagos causado por culpa de terceros, procesadores u operadores de dichas transacciones.

5.7. En caso de un cambio en la legislación de un país o estado, que dé lugar a una regulación más estricta de una criptomoneda disponible en la Plataforma, CEX.IO podrá restringir la negociación de un par de criptomonedas a los Usuarios sujetos a dichos cambios. En tal caso, el Usuario solo podrá retirar el límite de negociación de criptomonedas a una dirección externa.

5.8. En caso de fraude, CEX.IO se compromete a reportar toda la información necesaria, incluyendo nombres, direcciones y cualquier otra información solicitada, a las autoridades competentes encargadas de la lucha contra el fraude y las infracciones legales. Los Usuarios reconocen que su Cuenta podrá ser congelada en cualquier momento a petición de cualquier autoridad competente que investigue un presunto fraude o cualquier otra actividad ilegal sospechosa.

5.9. Nada de lo dispuesto en estos Términos excluye ni limita la responsabilidad de CEX.IO por fraude, fallecimiento o lesiones personales causadas por la negligencia de un Usuario, el incumplimiento implícito de los Términos por imperio de la ley, o cualquier otra responsabilidad que no pueda limitarse ni excluirse por ley.

5.10. En caso de que una Orden de Depósito Fiat no se complete debido a que el Usuario no transfiera los fondos Fiat a su Cuenta de CEX.IO dentro de los treinta (30) días calendario siguientes a su creación, CEX.IO tendrá derecho a rechazar dicha Orden.

5.11. CEX.IO se reserva el derecho, a su entera discreción, de interrumpir o cancelar el/los Servicio(s) que se le proporcionan sin previo aviso, de forma temporal o permanente, incluyendo, entre otros, los siguientes casos: (1) Si la Información Personal que ha proporcionado no es veraz, completa, precisa o incoherente con la información al momento del registro y no ha proporcionado pruebas razonables (recuerde que, de acuerdo con las leyes y regulaciones, debe proporcionar información verdadera, completa y precisa); (2) Si infringe las leyes y regulaciones pertinentes o estos Términos; (3) Si así lo exigen las disposiciones de las leyes y regulaciones, así como los requisitos de las autoridades gubernamentales pertinentes; o (4) Por razones de seguridad u otras circunstancias necesarias, según lo determinemos a nuestra entera discreción.

5.12. Durante la migración interna de usuarios entre empresas de CEX.IO o las actualizaciones del sistema, CEX.IO se reserva el derecho de implementar las siguientes restricciones temporales sin previo aviso:

• Suspensión de transferencias internas de Usuario dentro de los productos CEX.IO: CEX.IO puede suspender temporalmente las transferencias internas del Usuario dentro de los productos CEX.IO para mantener la integridad, seguridad y precisión de los fondos del Usuario durante el proceso de migración.
• Suspensión de la creación de nuevas Órdenes de Usuario: CEX.IO podrá suspender temporalmente la capacidad de los Usuarios de crear nuevas Órdenes para mantener la estabilidad y consistencia en el libro de órdenes.
• Cancelación de pedidos de usuario abiertos: todos o parte de los pedidos de usuario abiertos pueden cancelarse durante el proceso de migración para evitar conflictos con las actualizaciones del sistema y garantizar una transición sin problemas.
• Transferencias internas: Durante la migración interna de usuarios, CEX.IO puede transferir fondos de los usuarios dentro de sus productos para mantener la integridad de sus saldos durante la migración. El usuario acepta que las políticas de redondeo pueden aplicarse a dichas transferencias internas.

Estas restricciones se implementan para proteger los activos de los Usuarios y facilitar la correcta finalización del proceso de migración. CEX.IO hará todo lo razonablemente posible para minimizar el tiempo de inactividad y las interrupciones en las actividades comerciales de los Usuarios. Se recomienda a los Usuarios que revisen los anuncios de CEX.IO para obtener información actualizada y plazos relacionados con la migración y las actualizaciones del sistema.

6. REPRESENTACIONES Y GARANTÍAS DE CEX.IO

6.1. CEX.IO prestará los Servicios con la debida diligencia y competencia, de conformidad con estos Términos de Uso. Todas las Transacciones realizadas en la Plataforma se gestionarán de forma anónima para que Compradores y Vendedores no se conozcan.

6.2. El Precio de la Transacción se calcula en función de las Órdenes efectivamente realizadas por los Compradores y Vendedores que participan en el proceso de licitación en la Plataforma, junto con las tarifas de Transacción aplicables.

6.3. CEX.IO declara y garantiza que las Transacciones no podrán cancelarse ni revertirse y que mantiene todas las Criptomonedas adquiridas por cada Usuario en su Cuenta y en nombre del respectivo Usuario.

6.4. El Usuario reconoce y acepta que CEX.IO le ofrece la posibilidad de mantener y operar con USDT (Tether) sin garantía alguna, ya sea expresa o implícita, incluyendo, entre otras, el 100 % del respaldo de USDT por las reservas de Tether Limited; la estabilidad del precio de USDT (1 USDT = 1 dólar estadounidense), etc. Estas reservas no están aseguradas y podrían sufrir una disminución inesperada, lo que significa que siempre existe la posibilidad de que el Usuario pierda sus Fondos.

7. ACCESO A LA CUENTA Y USO ACEPTABLE DE LA API

7.1. El acceso a la Cuenta del Usuario solo se permite con credenciales de inicio de sesión individuales. CEX.IO requiere autenticación multifactor para mantener la seguridad de la Cuenta y los Fondos. CEX.IO puede exigir al Usuario que utilice dos métodos de autenticación al acceder a su Cuenta y realizar ciertas funciones en ella. Entre los métodos de autenticación multifactor que pueden complementar las credenciales de inicio de sesión del Usuario se incluyen el correo electrónico, los mensajes de texto (SMS) o una autenticación de dos factores compatible (A2F). Si el Usuario decide instalar y utilizar una aplicación de A2F en un dispositivo (por ejemplo, un teléfono móvil o una tableta) cuyo sistema operativo haya sido alterado, lo hace bajo su propia responsabilidad. Nos reservamos el derecho, a nuestra entera discreción, de prohibir el acceso desde cualquier dispositivo cuyo sistema operativo haya sido modificado o se sospeche que ha sido alterado. El Usuario entiende que podemos proporcionar sus datos de A2F a un proveedor de servicios externo para que nos ayude a autenticarlo.

7.2. El Usuario acepta y reconoce que sus credenciales de inicio de sesión y todas las demás formas de autenticación requeridas fueron seleccionadas por él mismo, y se compromete a mantener todas las formas de autenticación, incluyendo, entre otras, credenciales de inicio de sesión, claves API, contraseñas y dispositivos de doble autenticación, de forma separada y confidencial.

7.3. El Usuario acepta y reconoce que es el único responsable de gestionar y mantener la seguridad de sus credenciales de inicio de sesión y de todos los métodos de autenticación necesarios para su cuenta de CEX.IO.

7.4. El Usuario podrá compartir datos de la API con terceros (por ejemplo, desarrolladores, agencias, proveedores, socios autorizados u otros Usuarios, etc.) compartiendo las Claves API únicas y la documentación de la API (en adelante, API) emitidas al Usuario para el Programa de Asociación Comercial de API de CEX.IO.

7.5. El Usuario que comparte sus API acepta y reconoce que es el único responsable de que terceros conozcan y cumplan estas Condiciones de Uso. Dichos terceros se comprometen a no utilizar la API para enviar spam ni realizar acciones que infrinjan las Condiciones de Uso de CEX.IO y a cumplir con todas las leyes aplicables (incluidas las leyes y regulaciones de privacidad y las leyes y regulaciones sobre sanciones económicas).

7.6. Como regla general, CEX.IO no tolerará ningún uso del servicio API de CEX.IO que sea ilegal, que dañe o pueda dañar la reputación de CEX.IO, la disponibilidad o la integridad de dicho servicio, o que nos genere o amenace con generar responsabilidades legales, fiscales, regulatorias o de cualquier otra índole.

7.7. El Usuario acepta y entiende que renuncia específicamente a cualquier responsabilidad de CEX.IO por la administración, el mantenimiento y/o la seguridad de sus credenciales de inicio de sesión, los formularios de autenticación requeridos y/o el uso no autorizado de su(s) cuenta(s) de CEX.IO, así como por la administración, el mantenimiento y/o la seguridad de su(s) clave(s) API.

7.8. Asimismo, el Usuario indemnizará y eximirá de responsabilidad a CEX.IO ante cualquier reclamación relacionada con el incumplimiento de estos Términos de Uso por parte del Usuario en relación con el uso de las API o el uso de las API por parte de terceros a quienes el Usuario haya dado acceso a las API.

7.9. El Usuario se compromete a no utilizar las API para realizar acciones que infrinjan estas Condiciones de Uso y demás documentación proporcionada por CEX.IO. El Usuario se compromete a no intentar piratear ni modificar el Programa de Asociación Comercial de API de CEX.IO ni la tecnología de la API. CEX.IO podrá restringir el uso de las API por parte del Usuario en cualquier momento. CEX.IO podrá supervisar el uso de las API por parte del Usuario para garantizar el cumplimiento de estas normas. CEX.IO podrá denegar el acceso a las API a terceros si estos intentan eludir o superar las limitaciones establecidas por CEX.IO o incumplen las Condiciones de Uso de CEX.IO o cualquier otra Política.

7.10. La API se proporciona tal cual y según disponibilidad. Esto significa que CEX.IO no ofrece garantías de ningún tipo, ni expresas ni implícitas, incluidas, entre otras, las de comerciabilidad e idoneidad para un fin determinado.

7.11. El Usuario acepta que todas las acciones realizadas en su cuenta se consideran realizadas en su nombre y a su entera discreción. Si el Usuario detecta cualquier uso sospechoso o no autorizado de su(s) cuenta(s) o credenciales de inicio de sesión, le rogamos que nos lo notifique de inmediato a support@cex.io .

8. INFORMACIÓN DE LA CUENTA DEL USUARIO

8.1. El Sitio es exclusivamente para uso personal y no comercial del Usuario. CEX.IO vela por la seguridad del Sitio y del Servicio. Al registrarse en CEX.IO, el Usuario se compromete a proporcionar a CEX.IO información actual, precisa y completa, según lo solicitado durante el proceso de registro, y a mantener dicha información actualizada.

8.2. CEX.IO podrá realizar revisiones periódicas de la información de la cuenta del Usuario según lo exijan los reguladores de CEX.IO. Para garantizar el cumplimiento de la normativa aplicable, CEX.IO debe garantizar que la información personal y de la cuenta utilizada para crear el perfil del Usuario está actualizada y es precisa. CEX.IO podrá utilizar la información de la Cuenta que CEX.IO tiene archivada para contactar al Usuario en relación con cualquier problema con la Cuenta.

8.3. Para garantizar que el Usuario reciba todas las comunicaciones, CEX.IO le solicita que se comprometa a notificar a CEX.IO cualquier cambio en su información personal o de su cuenta lo antes posible. Si la comunicación que utiliza la información que el Usuario proporcionó a CEX.IO resulta incorrecta o se devuelve como no entregable, CEX.IO se reserva el derecho a congelar temporalmente la cuenta hasta que se le proporcione información precisa.

8.4. El Usuario solo puede registrar una Cuenta en la Plataforma. Por lo tanto, cualquier Cuenta adicional creada por el mismo Usuario podrá ser suspendida o cerrada.

8.5. El Usuario acepta que todas las acciones realizadas en su Cuenta se consideran realizadas en su nombre y a su entera discreción.

8.6. El Usuario se compromete a no utilizar ninguna Cuenta que no sea la suya.

8.7. El Usuario se compromete a no acceder a la Cuenta de ningún otro Usuario en ningún momento ni a ayudar a otros a obtener acceso no autorizado a la cuenta de ningún otro Usuario.

8.8. CEX.IO se reserva el derecho de recomendar limitar el monto de depósito/retiro de la Cuenta. CEX.IO puede recomendar límites diarios, mensuales y por transacción.

8.9. El Usuario reconoce que el correo electrónico no se considera un método seguro de comunicación y nunca debe utilizarse para transmitir Información Personal.

8.10. La creación o el uso de Cuentas de Usuario adicionales sin la autorización expresa y previa de CEX.IO conllevará la suspensión inmediata de todas las Cuentas respectivas, así como de todas las órdenes de compra/venta pendientes, si las hubiera. Cualquier intento de crear varias Cuentas de Usuario o de ayudar a otros (Usuarios o terceros) a hacerlo, o la distribución de instrucciones, software o herramientas para tal fin, conllevará la cancelación de las Cuentas de dichos Usuarios. La cancelación no es la única solución posible para dicha infracción, y CEX.IO podrá tomar medidas adicionales contra el Usuario, incluyendo la remisión a las autoridades gubernamentales pertinentes.

8.11. CEX.IO podrá prohibir, a su entera discreción, el retiro de criptomonedas a cualquier Cuenta de Usuario múltiple que intente utilizar servicios de corretaje y similares con el fin de prevenir posibles acciones fraudulentas. Al mismo tiempo, el Usuario podrá utilizar otros Servicios (operaciones, depósitos en moneda fiduciaria/criptomonedas, retiros en moneda fiduciaria, etc.).

9. DERECHOS DE PROPIEDAD INTELECTUAL

9.1. Todo el contenido de este Sitio es propiedad de CEX.IO y está protegido por derechos de autor, patentes, marcas registradas y cualquier otra ley aplicable, salvo que se especifique lo contrario en el presente.

9.2. Las marcas comerciales, nombres comerciales, marcas de servicio y logotipos de CEX.IO y otros utilizados en el Sitio (en adelante, las «Marcas Comerciales») son propiedad de CEX.IO y sus respectivos propietarios. El software, las aplicaciones, los textos, las imágenes, los gráficos, los datos, los precios, las transacciones, los gráficos, los gráficos de vídeo y los materiales de audio utilizados en este Sitio pertenecen a CEX.IO. Las Marcas Comerciales y demás contenido del Sitio no deben copiarse, reproducirse, modificarse, republicarse, subirse, publicarse, transmitirse, extraerse, recopilarse ni distribuirse de ninguna forma ni por ningún medio, ya sea manual o automatizado. Queda estrictamente prohibido el uso de cualquier contenido del Sitio en cualquier otro sitio o entorno informático en red para cualquier otro fin; cualquier uso no autorizado puede infringir las leyes de derechos de autor, patentes, marcas registradas y cualquier otra ley aplicable, y podría dar lugar a sanciones penales o civiles.

9.3. CEX.IO apoya la protección de la propiedad intelectual. Si desea presentar (i) una reclamación de marca registrada por violación de una marca sobre la que posee una marca registrada válida o una marca de servicio, o (ii) una reclamación de derechos de autor sobre cualquier material sobre el que posea derechos de autor legítimos, envíenos un correo electrónico a legal@cex.io .

10. RECOPILACIÓN DE DATOS

10.1. Para comprender cómo CEX.IO recopila y procesa la información personal, consulte nuestra Política de Privacidad , que puede modificarse periódicamente.

11. SEGURIDAD DE LA CUENTA

11.1. El Usuario es responsable de mantener la confidencialidad de las credenciales de su Cuenta, incluyendo, entre otras, la contraseña, el correo electrónico, la dirección de su billetera, el saldo y toda la actividad, incluidas las Transacciones realizadas a través de la Cuenta.

11.2. El personal de CEX.IO nunca solicitará al Usuario que revele su contraseña. Cualquier mensaje que reciba el Usuario o sitio web que visite que solicite la contraseña, fuera del Sitio de CEX.IO, deberá ser reportado a CEX.IO. Si el Usuario duda de la autenticidad de un sitio web, debe asegurarse de que cumpla con el protocolo EV SSL (la validación del certificado de seguridad se muestra en la barra de direcciones del navegador).

11.3. El Usuario está obligado a cambiar su contraseña periódicamente cada 3 (tres) meses para reducir el riesgo de una vulneración de seguridad en su Cuenta. CEX.IO también recomienda al Usuario no elegir una contraseña que sea fácil de adivinar a partir de información que alguien pueda conocer o recopilar sobre el Usuario, ni una contraseña que tenga significado. El Usuario nunca debe permitir que nadie acceda a su Cuenta ni observar cómo accede a ella.

11.4. Si el Usuario tiene alguna inquietud sobre la seguridad de su Cuenta, sus datos de acceso, su contraseña u otra función de seguridad, ya sea perdida, robada, malversada, utilizada sin autorización o comprometida de cualquier otra forma, se le recomienda cambiar la contraseña. El Usuario debe contactar con el Servicio de Soporte en support@cex.io sin demora indebida al tener conocimiento de cualquier pérdida, robo, malversación o uso no autorizado de su Cuenta, sus datos de acceso, su contraseña u otras funciones de seguridad. Cualquier demora indebida en notificar a CEX.IO no solo puede afectar la seguridad de la Cuenta, sino que también puede resultar en la responsabilidad del Usuario por cualquier pérdida resultante. Si el Usuario sospecha que alguien más ha accedido a su Cuenta, también debe contactar con la agencia gubernamental correspondiente para reportar el incidente.

11.5. El Usuario debe tomar las precauciones razonables para garantizar la seguridad de sus cuentas de correo electrónico y que solo él pueda acceder a ellas, ya que su dirección de correo electrónico podría utilizarse para restablecer contraseñas o para comunicarse con el Usuario sobre la seguridad de la Cuenta. CEX.IO no se responsabiliza de la violación de una cuenta de correo electrónico que dé lugar a una Transacción no autorizada sin la debida confirmación. Si las direcciones de correo electrónico registradas en las Cuentas del Usuario se ven comprometidas, el Usuario deberá, inmediatamente después de tener conocimiento, contactar con el Servicio de Soporte en support@cex.io , así como con su proveedor de servicios de correo electrónico.

11.6. Independientemente de si el Usuario utiliza un ordenador público, compartido o propio para acceder a la Cuenta, deberá asegurarse siempre de que sus datos de acceso no se almacenen en el navegador, se almacenen en caché ni se registren de ningún otro modo. El Usuario nunca deberá utilizar ninguna función que permita almacenar datos de acceso o contraseñas en el ordenador que utiliza.

11.7. Los productos o servicios adicionales a los que acceda el Usuario pueden tener requisitos de seguridad adicionales, y el Usuario también deberá cumplirlos.

11.8. La autenticación de dos factores debe estar habilitada para realizar cualquier transacción de retiro.

11.9. CEX.IO mantiene una configuración de seguridad multivectorial para proteger los activos de los Usuarios y su ecosistema de actores maliciosos. Monitoreamos de cerca la posible vulnerabilidad de los Usuarios, quienes podrían ser víctimas de estafadores o ser más susceptibles al fraude.

11.10. En la Sección 12, detallamos nuestros derechos y las obligaciones del Usuario en cuanto al suministro de información razonablemente verificable para garantizar la legitimidad de su Cuenta, así como el compromiso de CEX.IO de cumplir con sus obligaciones regulatorias de conocer a sus clientes (KYC) y comprender sus transacciones en CEX.IO (KYT).

11.11. CEX.IO se reserva el derecho de solicitar una comunicación en vivo por webcam o una verificación de actividad a través del teléfono móvil del Usuario para confirmar cualquier detalle o responder a sus solicitudes de servicio al cliente. Dichas solicitudes solo se realizarán a través del chat de la aplicación o desde un correo electrónico del dominio CEX.IO.

11.12. CEX.IO es consciente de que los estafadores pueden potencialmente atacar a los clientes de la plataforma de intercambio con sitios web falsos y un servicio de atención al cliente fraudulento. Por lo tanto, usted acepta verificar cualquier mensaje entrante que parezca provenir de CEX.IO verificando la dirección de correo electrónico y la dirección del sitio web de origen. El Usuario no debe aceptar ninguna variación que no sea el sufijo o dominio de cex.io. Si tiene dudas, nunca haga clic en ningún enlace sospechoso y contacte con CEX.IO con su número de usuario en support@cex.io para obtener ayuda. CEX.IO nunca solicitará acceso remoto a su cuenta; si alguien que finge ser de CEX.IO le solicita acceso a su pantalla, detenga inmediatamente las comunicaciones, cambie su contraseña y contacte con el Servicio de Atención al Cliente para informarnos de que podría haber sido víctima de un estafador.

11.13. CEX.IO se esforzará por respaldar cualquier restricción de cuenta que el Usuario desee implementar desde nuestras «Opciones de Seguridad Adicionales Adaptadas al Cliente». Estas pueden cambiar ocasionalmente, pero incluyen:

• alertas de límite
• restricciones de envío
• autenticación de dos factores
• pre-transacción
• reverificación/asesoramiento previo y otras medidas.

11.14. Usted acepta que los cambios en la configuración de su Cuenta que reduzcan su seguridad podrían requerir verificación para garantizar que interactuamos con usted como Usuario legítimo.

11.15. Usted acepta informarnos con antelación, por correo electrónico a support@cex.io, si alguien le está ayudando a gestionar su Cuenta, en particular si contrata o está considerando contratar los servicios de algún corredor, agente o persona que se presente como asesor de inversiones.

12. LA VERIFICACIÓN DEL USUARIO

12.1. Se requieren procedimientos de identificación y verificación (también conocidos como "Conozca a su Cliente" o "KYC") para todas las Transacciones. Todos los Usuarios, tanto nuevos como existentes, de la Plataforma deben aprobar los procedimientos de verificación. CEX.IO se reserva el derecho de limitar la funcionalidad de la Plataforma a los Usuarios que no hayan aprobado la verificación. Si el Usuario se niega a proporcionar la documentación e información requeridas según los procedimientos KYC, CEX.IO se reserva el derecho de cancelar inmediatamente los Servicios que le presta.

12.2. El Usuario se compromete a proporcionar a CEX IO documentos e información personal auténticos y pertinentes. Si un Usuario proporciona documentos falsos o información personal falsa, podremos informar a las autoridades gubernamentales pertinentes y tendremos derecho a retener la devolución de los fondos hasta que el usuario haya proporcionado información atenuante auténtica y verificable.

12.3. El Usuario autoriza a CEX.IO a realizar, directa o indirectamente (a través de terceros), las consultas que consideremos necesarias para comprobar la pertinencia y exactitud de la información proporcionada con fines de verificación. La información personal transferida se limitará a los datos estrictamente necesarios y se transmitirá únicamente con las medidas de seguridad establecidas para protegerla.

12.4. CEX.IO también tiene derecho a solicitar al Usuario documentos de verificación adicionales, incluso si ya ha superado el proceso de verificación, para garantizar la implementación y el cumplimiento efectivos de la Política AML/KYC de CEX.IO y los requisitos regulatorios aplicables. Si el Usuario no responde a dichos requisitos a tiempo, CEX.IO tiene derecho a limitar sus servicios o a suspender su prestación hasta que se cumplan los requisitos.

12.5. Para usar cualquiera de los Servicios, primero debe registrarse proporcionando su correo electrónico o número de teléfono móvil, nombre completo, fecha de nacimiento, domicilio, número de identificación oficial, número de identificación fiscal y otra información personal o empresarial para verificar su identidad, así como una declaración sobre el origen de sus activos digitales o moneda fiduciaria, y aceptando estos Términos.

12.6. Usted se compromete a proporcionarnos la información precisa y auténtica que solicitamos al registrarse y de forma continua para fines de verificación de identidad y detección de lavado de dinero, financiación del terrorismo, fraude o cualquier otro delito financiero, incluyendo, entre otros, una copia de su identificación oficial con foto o un comprobante de domicilio, como un contrato de arrendamiento o una factura de servicios públicos.

12.7. Si la información proporcionada por el Usuario cambia, es su obligación proporcionar a CEX.IO dicha información actualizada lo antes posible. Podemos, a nuestra entera discreción, denegarle el registro para usar el/los Servicio(s) o impedir que los Usuarios registren varias cuentas (como se describe anteriormente). Al registrar una cuenta en CEX.IO, usted acepta y declara que usará dicha cuenta únicamente para su propio beneficio, y no en nombre de terceros, a menos que CEX.IO lo autorice. Si planea usar el/los Servicio(s) en nombre de una persona jurídica, dicha persona jurídica deberá registrar una cuenta corporativa en CEX.IO y usted no podrá usar su cuenta individual con fines comerciales.

13. INVESTIGACIONES DE CUENTAS

13.1. El Usuario acepta y reconoce que, de acuerdo con las obligaciones regulatorias de CEX.IO, CEX.IO tiene el deber de investigar cualquier actividad que pueda ser inusual, sospechosa o que contribuya a un intento de violación de la legislación aplicable o de la Política de CEX.IO.

13.2. Durante la investigación de la cuenta por parte de CEX.IO, CEX.IO podrá: (1) congelar la Cuenta de Usuario y todas las Cuentas de las que sea titular el Usuario y cualquier miembro de su hogar, o de las que sea representante o firmante autorizado y, en el caso de entidades, cualquier filial; (2) congelar los Fondos o activos de la Cuenta mientras se realiza la investigación; (3) suspender el acceso del Usuario a los Servicios de CEX.IO o a cualquier Plataforma afiliada de CEX.IO hasta que se determine si, a nuestra entera discreción, sospechamos que usted o cualquier cuenta relacionada bajo control común infringe: (i) alguna disposición de estas Condiciones de Uso; (ii) la Política AML/KYC; (iii) cualquier ley o normativa aplicable de los organismos reguladores de CEX.IO; (iv) cualquiera de las Políticas aplicables de CEX.IO, tal como se incorporan por referencia en el presente documento.

13.3. El Usuario acepta y entiende además que, hasta que se determine o concluya la investigación de la cuenta, CEX.IO podrá congelar o suspender su Cuenta, incluyendo, entre otros, los siguientes casos:

(I) La Cuenta o el Usuario autorizado están sujetos a cualquier litigio, investigación o procedimiento gubernamental pendiente.

(II) La Cuenta o el Usuario autorizado es una persona nombrada que está siendo investigada por una autoridad reguladora, sujeta a una orden judicial, una citación aparentemente válida o una orden vinculante de una autoridad gubernamental.

(III) La cuenta presenta saldo negativo por cualquier motivo.

(IV) Creemos que una persona no autorizada está intentando acceder a la Cuenta del Usuario.

(V) Hay actividad inusual o sospechosa en la Cuenta.

(VI) Se ha accedido a la Cuenta del Usuario desde una jurisdicción sancionada o una jurisdicción en la que CEX.IO no está autorizado a operar.

14. CIERRE DE CUENTA

14.1. En cualquier momento, el Usuario podrá solicitar por escrito el cierre de su Cuenta. Cualquier Usuario que solicite el cierre de su Cuenta recibirá confirmación por escrito de CEX.IO. Sin embargo, el cierre de la cuenta no pondrá fin a ninguna investigación abierta sobre la Cuenta del Usuario ni impedirá que se informe de cualquier actividad sospechosa a las autoridades gubernamentales pertinentes.

14.2. El Usuario acepta y entiende que el cierre de la Cuenta no afectará los derechos ni las obligaciones contraídos con anterioridad a la fecha de cierre. Se le podrá solicitar que cancele o complete todas las órdenes abiertas y, de acuerdo con las disposiciones de estos Términos de Uso, que proporcione instrucciones de transferencia que indiquen a dónde transferir las monedas fiduciarias o criptomonedas restantes en su Cuenta. El Usuario es responsable de cualquier comisión, coste, gasto, cargo u obligación (incluidos, entre otros, los honorarios de abogados y tribunales, o los costes de transferencia de monedas fiduciarias o criptomonedas) asociados con el cierre de su Cuenta. En caso de que los costes del cierre de la Cuenta superen el valor de la misma, el Usuario será responsable de reembolsar a CEX.IO. El Usuario no podrá cerrar ninguna de sus Cuentas para evitar el pago de las comisiones incurridas ni para evitar cualquier examen relacionado con la Política AML/KYC de CEX.IO.

15. TRANSACCIONES

15.1. La Plataforma permite al Usuario realizar órdenes de compra o venta de Criptomonedas.

15.2. El Usuario reconoce que una Orden solo debe enviarse tras una cuidadosa consideración y su propia investigación. Asimismo, comprende y acepta las consecuencias de la ejecución de una Orden. El Usuario acepta que, una vez ejecutada la Orden, dicha Transacción es irreversible y no podrá cancelarse. Las Transacciones se ejecutarán inmediatamente tras la coincidencia de las Órdenes del Comprador y del Vendedor, sin previo aviso, y se considerarán realizadas en la fecha y hora de ejecución.

15.3. El Usuario reconoce y acepta que es responsable de verificar y completar correctamente todos los detalles de la Transacción durante el Depósito o el Retiro de Criptomonedas o Moneda Fiat.

15.4. El Usuario reconoce y acepta que si los detalles de la Transacción no se especifican o se indican incorrectamente en la Transacción, podría perder sus fondos.

15.5. Los montos mínimos y máximos de las órdenes pueden variar para cada par de divisas y pueden consultarse en la Página de Operaciones al realizar una orden.

15.6. El Usuario reconoce y acepta que las transacciones de depósito y retiro en moneda fiduciaria pueden retrasarse debido a verificaciones y comprobaciones bancarias. Asimismo, y debido a la naturaleza inherente de las redes de criptomonedas, el Usuario reconoce y acepta que depositar y retirar criptomonedas en su cuenta puede tardar un tiempo.

15.7. Los Usuarios no verificados no podrán retirar Criptomonedas de su Cuenta dentro de las cuarenta y ocho (48) horas posteriores a su creación.

15.8. Si el Usuario descubre actividad inusual en su Cuenta, incluyendo, entre otros, depósitos y retiros desconocidos, que no haya iniciado él mismo, deberá notificarlo inmediatamente a CEX.IO y seguir las instrucciones que le envíe. De lo contrario, CEX.IO se reserva el derecho de congelar la Cuenta hasta que finalice la investigación.

15.9. CEX.IO podrá verse obligado a cancelar o retirar Transacciones de Retiro ya ejecutadas a petición de las instituciones financieras, incluyendo, entre otras, los bancos, que participan en la liquidación de dichas Transacciones. En tales casos, el Usuario se compromete a cooperar con CEX.IO para determinar los motivos de dicha solicitud.

15.10. El depósito mínimo para Ethereum (ETH) es de 0,001. Para otras criptomonedas, como Bitcoin (BTC), Bitcoin Cash (BCH), DASH y Bitcoin Gold (BTG), el depósito mínimo es de 0,0001. Si el importe es inferior al especificado, los fondos no se acreditarán en la cuenta del usuario.

15.11. CEX.IO no admite el antiguo tipo de dirección ETH desde el 1 de agosto de 2018. El Usuario reconoce y acepta que los depósitos enviados al antiguo tipo de dirección ETH de CEX.IO no podrán recuperarse y que el Usuario podría perder sus fondos.

15.12. CEX.IO se reserva el derecho, pero no la obligación, de recuperar, a petición del Usuario, el depósito de criptomonedas enviado incorrectamente a su cuenta CEX.IO en determinadas situaciones. El proceso detallado y todas las condiciones de dicha recuperación, junto con el formulario de solicitud, están disponibles aquí .

15.13. El Usuario reconoce y acepta que intentar recuperar el Depósito de Criptomonedas enviado incorrectamente implica una comisión no reembolsable del 10% del monto del Depósito, pero no inferior a 100 (cien) USD en su equivalente en Criptomonedas. Esta comisión se calculará a partir del monto original del Depósito del Usuario y se cobrará en las Criptomonedas del Depósito.

15.14. El Usuario acepta que el equipo de CEX.IO solo podrá iniciar el proceso de recuperación del Depósito de Criptomonedas si cuenta con fondos suficientes en su Cuenta para cubrir la tarifa de recuperación.

15.15. El Usuario reconoce y acepta que esta tarifa de recuperación se cobrará independientemente del resultado de la misma, ya que el equipo de CEX.IO destina importantes recursos a investigar el caso, desarrollar e implementar soluciones técnicas.

15.16. El Usuario reconoce y acepta que la decisión de recuperar un Depósito de Criptomonedas enviado incorrectamente queda a entera discreción del equipo de CEX.IO, quien investigará cada caso y determinará si puede intentar recuperar dichos fondos.

15.17. CEX.IO también se reserva el derecho, pero no la obligación, de recuperar, a petición del Usuario, los retiros de Fiat enviados incorrectamente en ciertas situaciones cuando: a) el Usuario cometió un error en los datos bancarios o b) el banco del beneficiario se encuentra en una zona de alto riesgo. El proceso detallado y todas las condiciones de dicha recuperación, junto con el formulario de solicitud, están disponibles aquí .

15.18. El Usuario reconoce y acepta que intentar recuperar los retiros de Fiat enviados incorrectamente implica un cargo no reembolsable de 50 (cincuenta) USD.

15.19. El Usuario acepta que el equipo de CEX.IO solo podrá recuperar el dinero fiat enviado incorrectamente si este cuenta con fondos suficientes para cubrir la tarifa de recuperación.

15.20. El Usuario reconoce y acepta que esta tarifa de recuperación se cobrará independientemente del resultado de la misma, ya que el equipo de CEX.IO dedica importantes recursos a la investigación del caso.

15.21. El Usuario reconoce y acepta que la decisión de recuperar los retiros de Fiat enviados incorrectamente queda a entera discreción del equipo de CEX.IO, quien investigará cada caso y determinará si puede intentar recuperar dichos fondos.

15.22. En la(s) Cuenta(s) CEX.IO del Usuario se encuentra disponible un registro completo que incluye la actividad comercial, las Transacciones pendientes, los Depósitos y los Retiros, así como el saldo en Fiat y Criptomonedas del historial de Transacciones del Usuario. El Usuario reconoce y acepta que ninguna declaración en su historial de Transacciones debe considerarse una valoración. CEX.IO hace todos los esfuerzos razonables y comercialmente viables para garantizar la precisión del historial de transacciones del Usuario.

16. TARIFAS DE MANTENIMIENTO Y ALMACENAMIENTO

16.1. Si transcurren más de doce (12) meses sin que el Usuario inicie sesión en su Cuenta o realice un Depósito de Fondos, y el saldo de la Cuenta del Usuario no supera los cinco dólares estadounidenses (5 USD) o su equivalente en cualquier otra moneda, CEX.IO podrá declarar esta Cuenta como inactiva y tendrá derecho a anularla y a aplicar la cuota de Mantenimiento no reembolsable mediante notificación por correo electrónico al Usuario con treinta y un (31) días de antelación. Las Cuentas inactivas con saldo cero serán desactivadas.

16.2. Si transcurren más de veinticuatro (24) meses sin que el Usuario inicie sesión en su Cuenta o realice el Depósito, y su saldo supera los cinco dólares estadounidenses (5 USD) o su equivalente en cualquier otra moneda, CEX.IO podrá declarar esta Cuenta inactiva y transferir su saldo a una cuenta segregada especial de CEX.IO para proteger los Fondos del Usuario, mediante notificación por correo electrónico con 31 (treinta y un) días naturales de antelación. La Cuenta será desactivada.

16.3. CEX.IO se reserva el derecho a aplicar la comisión de mantenimiento posteriormente a los fondos del usuario transferidos a la cuenta segregada especial de CEX.IO, reduciendo así los saldos garantizados. Si una cuenta inactiva presenta un saldo cero debido a la aplicación de las comisiones de mantenimiento, podrá cerrarse formalmente. Si el usuario tiene fondos en la cuenta segregada especial de CEX.IO, los saldos se transferirán de vuelta a su cuenta una vez reactivada.

16.4. Para reactivar Cuentas inactivas o inactivas, los Usuarios deberán enviar una solicitud desde una dirección de correo electrónico autorizada a través del Soporte de CEX.IO. CEX.IO se reserva el derecho de solicitar documentación "KYC" actualizada y, por lo tanto, conservará la identificación del Usuario, un comprobante de domicilio, una fotografía reciente y un extracto bancario. La reactivación de la cuenta es gratuita para el Usuario.

16.5. Si CEX.IO deja de admitir una criptomoneda en particular, se podrá cobrar al Usuario una tarifa de almacenamiento no reembolsable por el almacenamiento de dicha criptomoneda hasta que reclame el activo restante o hasta que la Cuenta quede con saldo cero, siempre que CEX.IO haya notificado por escrito al Usuario, con al menos 7 (siete) días naturales de antelación, su intención de dejar de admitir dicha criptomoneda.

16.6. La obligación de notificación previa de CEX.IO mencionada en las Cláusulas 16.1, 16.2, 16.5 y 16.10 se considera cumplida desde el momento del envío del correo electrónico al Usuario. CEX.IO no se responsabiliza si el Usuario se ha dado de baja del boletín informativo de CEX.IO o ha marcado sus correos electrónicos como spam y, por este motivo, no ha recibido las notificaciones de CEX.IO.

16.7. La tarifa de almacenamiento se podrá cobrar diariamente de la siguiente manera:

	USD, EUR, GBP	2 por día
	BCH	0,003 por día
	BCHA	1 por día
	BSV	1 por día
	BTC	0,003 por día
	BTG	0,5 por día
	DASH	0,003 por día
	ETH	0,06 por día
	GALA	200 por día
	LTC	0,4 por día
	pGALA	6000 por día
	PRMX	400 por día
	QASH	10 por día
	XLM	1 por día
	XRP	1 por día
	XSGD	6,84 por día

16.8. CEX.IO puede deducir la tarifa de almacenamiento de cualquier saldo existente en la cuenta del usuario.

16.9. CEX.IO se reserva el derecho de modificar la tarifa de almacenamiento, así como su método de cobro, siempre que CEX.IO haya notificado por escrito, con 7 (siete) días naturales de antelación, mediante correo electrónico, su intención de modificar la tarifa de almacenamiento o su método de cobro.

17. DOBLE GASTO

17.1. Si a un Usuario se le abona un importe superior al solicitado debido a un problema/error/fallo técnico de la Plataforma, el Usuario se compromete a notificar inmediatamente a CEX.IO y a devolver el importe excedente a su Cuenta CEX.IO. El Usuario acepta que CEX.IO tiene derecho a retirar unilateralmente cualquier importe excedente de su Cuenta CEX.IO sin previo aviso.

17.2. Si CEX.IO detecta algún problema/error/fallo técnico en la Plataforma y el Usuario ha recibido un monto superior al de retiro solicitado, este reconoce y acepta que CEX.IO tiene derecho a congelar su Cuenta y/o a deshabilitar los retiros de la misma.

17.3. Si el saldo de la Cuenta de Usuario es insuficiente para cubrir la deuda, el Usuario está obligado a reponer el saldo excedente. De no hacerlo en un plazo de cinco (5) días naturales, CEX.IO se reserva el derecho a vender unilateralmente los Fondos de la Cuenta del Usuario en una cantidad proporcional mediante la orden de mercado en cualquier momento posterior y utilizar el producto para compensar la deuda contraída con CEX.IO. La comisión se deducirá del saldo del Usuario.

17.4. CEX.IO tiene derecho a reclamar la cobertura total del monto excedente utilizando todas las opciones legales disponibles.

18. CRIPTOMONEDAS LISTADAS EN CEX.IO

18.1. El Usuario entiende que CEX.IO no posee ni controla los protocolos de software subyacentes de las redes de criptomonedas que rigen su funcionamiento. En general, los protocolos subyacentes son de código abierto y están disponibles para cualquier persona que pueda usarlos, copiarlos, modificarlos y distribuirlos. El Usuario acepta y entiende que: (i) CEX.IO no es responsable del funcionamiento de los protocolos subyacentes, y (ii) CEX.IO no ofrece garantías respecto a su seguridad, funcionalidad o disponibilidad. El Usuario reconoce además que CEX.IO realiza una exhaustiva diligencia debida antes de admitir una criptomoneda en la Plataforma, de acuerdo con sus procedimientos de inclusión. El Usuario reconoce y entiende que CEX.IO puede optar por admitir o excluir una criptomoneda a su entera discreción.

19. EXCLUSIÓN DE CRIPTOMONEDAS DE LA PLATAFORMA CEX.IO

19.1. CEX.IO se reserva el derecho de retirar cualquier criptomoneda de su lista por cualquier motivo, incluidos, entre otros, problemas de baja liquidez o de blockchain.

19.2. CEX.IO notificará a los Usuarios sobre cualquier próxima exclusión de la lista con un mínimo de treinta (30) días de antelación por escrito. El Usuario está obligado a cambiar, si dicha posibilidad persiste, o retirar las criptomonedas que serán excluidas a una billetera externa dentro de los treinta (30) días calendario siguientes a dicha notificación.

19.3. Transcurrido el plazo de preaviso de treinta (30) días naturales, si el importe de la criptomoneda excluida es inferior al importe mínimo de retiro, CEX.IO cancelará el saldo restante de la criptomoneda excluida en la cuenta del usuario. El usuario puede consultar la página web de Límites y Comisiones para obtener información sobre los importes mínimos de retiro para cada criptomoneda.

19.4. Además, CEX.IO se reserva el derecho, tras el vencimiento del plazo de preaviso de treinta (30) días naturales, de convertir los fondos restantes del Usuario en la criptomoneda excluida a USD Coin («USDC»), Tether («USDT») o cualquier otra moneda estable al tipo de cambio promedio de la criptomoneda durante los cinco (5) días naturales anteriores a la fecha de exclusión. Se aplicará una comisión por dicha conversión, cuyo importe variará según la criptomoneda y se comunicará a los Usuarios por correo electrónico antes de la fecha de exclusión.

19.5. Si CEX.IO no puede convertir la criptomoneda excluida debido a su baja liquidez o cualquier otro motivo, CEX.IO se reserva el derecho de cancelar irrevocablemente todos los fondos restantes de la criptomoneda excluida en la cuenta del usuario y suspender el soporte para la blockchain correspondiente.

19.6. Tras anunciar la exclusión de la criptomoneda, CEX.IO se reserva el derecho de suspender todos los servicios relacionados, incluyendo, entre otros, depósitos, operaciones y conversiones. Sin embargo, CEX.IO mantendrá la posibilidad de que los usuarios retiren la criptomoneda que se haya excluido recientemente.

19.7. El plazo de treinta (30) días para el retiro de la criptomoneda que será excluida de la lista no estará disponible en caso de fuerza mayor, es decir, un evento ajeno al control de CEX.IO, incluyendo, entre otros, el fallo en la cadena de bloques o la billetera de la criptomoneda, por el cual CEX.IO no podrá realizar ninguna transacción.

19.8. El Usuario reconoce y acepta que, de no retirar la criptomoneda excluida de la lista dentro del plazo especificado de treinta (30) días antes de su exclusión, perderá el acceso a dichos fondos.

19.9. CEX.IO se reserva el derecho de suspender cualquier par comercial sin previo aviso a los Usuarios.

19.10. En casos que puedan generar pérdidas para CEX.IO o los Usuarios, o en caso de fuerza mayor, o si CEX.IO recibe una orden de una autoridad gubernamental pertinente o si la Exclusión de Criptomonedas forma parte de una acción legal o regulatoria, CEX.IO se reserva el derecho, a su entera discreción, de retirar cualquier Criptomoneda de la Plataforma inmediatamente.

19.11. La obligación de notificación previa de CEX.IO mencionada en esta sección se considera cumplida desde el momento del envío del correo electrónico al Usuario. CEX.IO no se responsabiliza si el Usuario se ha dado de baja del boletín informativo de CEX.IO o ha marcado los correos electrónicos de CEX.IO como spam y, por este motivo, no ha recibido las notificaciones de CEX.IO.

20. BIFRECUENCIAS DE CRIPTOMONEDAS COMPATIBLES

20.1. El Usuario acepta y entiende que los protocolos subyacentes de las Criptomonedas compatibles están sujetos a cambios en sus reglas operativas. Esto podría dar lugar a una "Bifurcación", en la que el protocolo de la red podría discrepar del cambio propuesto, lo que resultaría en que solo una parte de la red adoptara el nuevo protocolo, lo que resultaría en una bifurcación en diferentes cadenas de bloques, una adoptando el nuevo protocolo y la otra rechazándolo. Si bien cada posible Bifurcación es diferente, podría resultar en más de una versión de la cadena de bloques o Criptomoneda tras la Bifurcación. El Usuario también acepta y entiende que las Bifurcaciones pueden afectar sustancialmente el valor, la función y la velocidad de las transacciones de las Criptomonedas que posee en CEX.IO. CEX.IO utilizará su razonable discreción para determinar qué cadena de bloques bifurcada es compatible con el mayor número de mineros y usuarios, y para determinar qué cadena de bloques bifurcada podría ser compatible.

20.2. En caso de una bifurcación, el Usuario acepta y entiende que CEX.IO se reserva el derecho a suspender temporalmente las operaciones de los protocolos de red afectados, mientras determinamos, a nuestra entera discreción, qué blockchain bifurcado, si corresponde, será compatible. Dado que cada bifurcación es diferente, el Usuario acepta y entiende que la decisión de CEX.IO con respecto a la blockchain bifurcada no está sujeta a plazos ni fechas límite, y nuestra decisión de admitir o no una bifurcación puede modificarse a nuestra entera discreción. En determinadas circunstancias, si una bifurcación no es compatible, las criptomonedas resultantes de la blockchain no compatible pueden pasar a ser propiedad de CEX.IO. El Usuario acepta y reconoce que, antes de cualquier bifurcación, tiene derecho a retirar sus criptomonedas y conservar la blockchain no compatible a su entera discreción, siendo el único responsable de cualquier riesgo incurrido.

21. APUESTAS

21.1. CEX.IO permite al Usuario participar en el proceso de validación de Transacciones (en adelante, «Staking») en cadenas de bloques de prueba de participación («PoS»). Dichas cadenas de bloques permiten a los participantes con un saldo mínimo requerido de una criptomoneda específica validar Transacciones y obtener recompensas por Staking.

21.2. CEX.IO opera el software y la infraestructura necesarios para ejecutar un nodo validador en las redes blockchain PoS. Cuando se selecciona un validador de CEX.IO en una red para ejecutar un nodo validador, CEX.IO proporciona servicios denominados staking. CEX.IO ofrece servicios de staking a los usuarios como una solución de custodia y staking sin custodia para quienes se conectan al nodo de validación en la cadena.

21.3. CEX.IO actúa como operador o validador de nodos en las redes blockchain PoS, lo que permite a los titulares de las criptomonedas aplicables convertirse en delegantes. Al delegar, el participante deposita criptomonedas en staking y delega los derechos de voto atribuibles a dichas criptomonedas en staking a CEX.IO, quien actúa como validador. Esto permite a CEX.IO participar en la gobernanza de las blockchains seleccionadas. Todas las decisiones tomadas por CEX.IO relacionadas con las blockchains PoS están exentas de cualquier disputa por parte de los delegantes.

21.4. El staking sin custodia requiere delegar una cantidad determinada de criptomonedas a los nodos de validación de CEX.IO. Dicha delegación no implicará la transferencia de criptomonedas del delegante a CEX.IO ni viceversa, y cualquier criptomoneda delegada permanecerá en todo momento bajo su propiedad y control. El delegante puede deshacer el staking de sus criptomonedas en cualquier momento desde el nodo de validación de CEX.IO. Cada red PoS tiene sus propias reglas sobre el periodo de desvinculación o bloqueo, lo que significa que la criptomoneda podría no deshacer el staking instantáneamente. CEX.IO, como validador, no tiene control sobre este periodo, por lo que el delegante asumiría cualquier riesgo financiero derivado de las fluctuaciones de precios. El delegante reconoce que mantiene el control total de sus claves y frases semilla, y es el único responsable de la seguridad de sus activos digitales. Al proporcionar un servicio sin custodia, CEX.IO no tiene ningún control sobre las criptomonedas de los delegantes y no podrá recuperar estas criptomonedas en caso de robo o pérdida.

21.5. Las recompensas por staking se calculan e inician en la blockchain PoS dedicada. La Plataforma no se responsabiliza de las condiciones ni de los resultados del proceso de staking de la blockchain PoS correspondiente.

21.6. CEX.IO no garantiza que recibirá recompensas por staking, ninguna recompensa específica ni ningún retorno por staking a lo largo del tiempo. Lea atentamente las condiciones de staking de la blockchain PoS correspondiente.

21.7. El rendimiento obtenido por los Usuarios se determina y se sujeta a las reglas de la blockchain PoS, las cuales pueden ser modificadas por dicha blockchain a su entera discreción. CEX.IO no tiene control ni será responsable de ningún cambio realizado por ninguna blockchain PoS.

21.8. Salvo que se especifique lo contrario, las recompensas se calculan y actualizan cada hora y se envían a su cuenta mensualmente. Consulte la página del Servicio de Ganancias de CEX.IO para obtener información específica sobre el rendimiento anual y las recompensas de cada blockchain PoS. Es posible que los servicios de staking no estén disponibles para los usuarios en todas las jurisdicciones.

21.9. El tratamiento fiscal de las recompensas de staking es incierto, y es responsabilidad del Usuario determinar qué impuestos, si los hubiera, se derivan de recibirlas. Los Usuarios son los únicos responsables de declarar y pagar los impuestos aplicables derivados del staking. El Usuario reconoce que CEX.IO no le proporciona asesoramiento en materia de inversión, legal ni fiscal en relación con su decisión de participar en staking. Los Usuarios deben realizar su propia diligencia debida y consultar con sus asesores antes de tomar la decisión de participar en staking.

21.10. El Usuario comprende y acepta los siguientes riesgos y las pérdidas que pueda sufrir al usar el Staking, incluyendo, entre otros:

• El Usuario puede estar expuesto a riesgos en las plataformas de terceros que pueden resultar en pérdidas;
• Las altas fluctuaciones de precios de las criptomonedas pueden resultar en pérdidas significativas en un corto período de tiempo;
• Pueden ocurrir anomalías técnicas que pueden retrasar o impedir el uso del Staking o la realización de transacciones relacionadas, lo que puede generar pérdidas;
• El rendimiento porcentual anual ('APY') y la tasa de porcentaje anual ('APR') indicados en la Plataforma para cada criptomoneda no están garantizados y pueden cambiar en cualquier momento debido a cambios en una cadena de bloques, lo que puede resultar en no obtener las recompensas esperadas.
• Pueden ocurrir anomalías del mercado y eventos imprevistos que puedan resultar en pérdidas;
• El Usuario garantiza que posee la experiencia y los conocimientos necesarios para usar el Staking y que comprende y reconoce los riesgos potenciales que conlleva. Debe considerar y evaluar cuidadosamente su situación financiera, así como los riesgos mencionados, antes de tomar la decisión de usar el Staking.

21.11. La descripción del proceso de staking, la información sobre las criptomonedas que se pueden staking y las condiciones de las recompensas se encuentran en: https://staking.cex.io .

22. CEX.IO COMPRA/VENTA INSTANTÁNEA

22.1. La Compra Instantánea de CEX.IO es una oferta para comprar criptomonedas con un solo clic, sujeta a nuestras tarifas vigentes para la compra de criptomonedas. CEX.IO pone a disposición las criptomonedas disponibles para la Compra Instantánea a su entera discreción.

22.2. La Venta Instantánea de CEX.IO permite a los usuarios vender criptomonedas con un solo clic, sujeto a nuestras tarifas vigentes. CEX.IO pone a disposición las criptomonedas disponibles para la Venta Instantánea a su entera discreción.

22.3. Todos los datos de precios o rendimiento relacionados con la Compra/Venta Instantánea son solo informativos. La Compra/Venta Instantánea no constituye una oferta para comprar o vender ningún valor, inversión o instrumento financiero. La oferta de Compra/Venta Instantánea no constituye una recomendación para comprar, vender o mantener ninguna criptomoneda ni ninguna cantidad de criptomonedas, ni constituye asesoramiento de inversión, asesoramiento financiero ni asesoramiento comercial.

23. TARIFA DE TRANSACCIÓN

23.1. El Usuario se compromete a pagar a CEX.IO la tarifa de transacción por cada transacción completada.

23.2. Antes de operar, el Usuario debe tener en cuenta las tarifas de Transacción publicadas en la página de Tarifas. Sin embargo, CEX.IO se reserva el derecho de modificar las tarifas de Transacción periódicamente mediante la publicación de actualizaciones en la página de Tarifas.

23.3. El importe de la comisión de transacción se carga automáticamente en la moneda indicada después del símbolo "/" en el par de divisas después de la transacción correspondiente. Por lo tanto, para BTC/USD, la comisión se cobra en USD; para ETH/BTC, en BTC.

23.4. La comisión mínima por transacción equivale al importe mínimo en moneda. Para moneda fiduciaria, es de 0,01; para criptomonedas, depende de la moneda. La comisión por transacción se aplica según la Política de Redondeo que se describe a continuación.

23.5. El precio mínimo y máximo, así como el importe mínimo y máximo de la orden, varían para cada par de divisas y pueden consultarse en la Página de Operaciones al realizar una orden.

23.6. Para ciertos tipos de órdenes, la tarifa de transacción puede ser diferente a la publicada en la página "Lista de tarifas". La tarifa de transacción se publicará antes de la ejecución de la orden.

23.7. La tarifa de transacción, otros cargos y el procedimiento de cobro podrán ser modificados o revisados unilateralmente por CEX.IO en cualquier momento, y dichos cambios entrarán en vigor en el momento de su publicación en el Sitio.

23.8. El Usuario reconoce y acepta que cada red de criptomonedas puede deducir su propia tarifa de red.

23.9. CEX.IO podrá cobrar comisiones de red, a veces llamadas comisiones de minero, para procesar las transacciones de criptomonedas en nombre del Usuario. CEX.IO calculará la comisión de red a su discreción.

23.10. Las comisiones bancarias cobradas a CEX.IO se deducen de las transferencias entre CEX.IO y sus socios bancarios. El Usuario podría ser responsable de comisiones adicionales según su contrato individual con su proveedor de servicios financieros.

24. SALDO DE LA TARIFA DE COMERCIO DISPONIBLE EN EL PRODUCTO DE COMERCIO AL CONTADO DE CEX.IO

24.1. A su entera discreción, CEX.IO podrá ofrecer a los Usuarios un incentivo, mediante el abono de un saldo de comisión de trading, para utilizar la plataforma de Trading Spot de CEX.IO. El saldo de comisión de trading es condicional y tiene un límite de tamaño y uso.

24.2. Las condiciones (requisitos) específicas cuyo cumplimiento puede otorgar al Usuario el Saldo de la Comisión de Trading (en adelante, "Saldo de la Comisión de Trading") quedan a criterio de CEX.IO y están sujetas a cambios sin previo aviso. El Saldo total de la Comisión de Trading puede constar de varias cuotas, otorgadas al cumplirse condiciones específicas, con fechas de vencimiento independientes o con una duración indefinida. La mecánica específica para la concesión de cada Saldo de la Comisión de Trading, incluyendo, entre otros, la dirección de la página de destino y el momento de entrega, también quedan a criterio de CEX.IO y están sujetas a cambios sin previo aviso.

24.3. La mecánica y las condiciones para obtener el Saldo de la Comisión de Negociación pueden incluir varios pasos, por ejemplo, los correspondientes al registro del Usuario en la Plataforma, cada uno de los cuales puede ser recompensado con un Saldo de la Comisión de Negociación independiente. La participación puede requerir la suscripción voluntaria. Si la suscripción voluntaria es condición para participar, solo los pasos completados después de la suscripción voluntaria en la página de destino cuentan para la posible elegibilidad para el Saldo de la Comisión de Negociación. Los pasos completados antes de la suscripción voluntaria, cuando esta sea necesaria, no cuentan para la posible elegibilidad para el Saldo de la Comisión de Negociación.

24.4. El Saldo de la Comisión de Negociación puede emitirse como un descuento en la comisión de negociación dentro del producto CEX.IO Spot Trading de un valor específico en Tether (“USDT”) (o cualquier otra criptomoneda) depositado en la cuenta del Usuario, independiente del saldo habitual de la cuenta CEX.IO Spot Trading del Usuario.

24.5. Según el tipo, el Saldo de la Comisión de Negociación puede tener una fecha de vencimiento específica o ser indefinido. Consulte la fecha de vencimiento del Saldo de la Comisión de Negociación individual, que se encuentra en la página "Finanzas" del Usuario en la terminal de operaciones.

24.6. Si el Saldo de Comisiones de Trading específico tiene fecha de vencimiento, después de esta, el Saldo de Comisiones de Trading restante no utilizado caducará y se quemará sin posibilidad de uso posterior. Cualquier orden activa después del vencimiento de un Saldo de Comisiones de Trading específico se ejecutará con las comisiones aplicables, cobradas de los demás Saldos de Comisiones de Trading disponibles del Usuario, si los hubiera. Si el Usuario no dispone de otro Saldo de Comisiones de Trading específico, las comisiones aplicables se deducirán del saldo habitual de su cuenta de Trading Spot de CEX.IO.

24.7. En caso de que el Usuario reciba un Saldo de Comisiones de Trading indefinido, podrá utilizarlo en Operaciones al Contado de CEX.IO hasta agotarlo. No obstante lo anterior, el Usuario acepta que CEX.IO se reserva el derecho de cancelar unilateralmente dicho Saldo de Comisiones de Trading y cancelar la parte no utilizada del mismo asignada a su cuenta de Operaciones al Contado de CEX.IO.

24.8. El Usuario puede consultar su Saldo de Comisiones de Negociación disponible y sus partes, si corresponde, en la página "Finanzas" del terminal de negociación.

24.9. Si, por ejemplo, el Usuario tiene una cantidad X de USDT en su Saldo de Comisiones de Trading, y la comisión de trading para la orden es una cantidad Y de la segunda divisa del par de trading seleccionado (por ejemplo, para el par ETH/BTC, la comisión se calculará en BTC), el equivalente a Y se retirará del Saldo de Comisiones de Trading Spot de CEX.IO del Usuario al tipo de cambio vigente en el mercado spot de CEX.IO, que puede ser volátil.

24.10. En caso de que el Saldo de la Comisión de Negociación solo cubra una parte de las comisiones aplicables al producto CEX.IO Spot Trading, dicha parte se cubrirá con dicho Saldo, mientras que el resto se cargará, como de costumbre, al saldo de la cuenta CEX.IO Spot Trading del Usuario.

24.11. Si existe saldo de comisiones de trading vigente en la cuenta de CEX.IO Spot Trading de un usuario, este se utilizará automáticamente para cubrir las comisiones de CEX.IO Spot Trading aplicables.

24.12. El Saldo de la Comisión de Negociación solo puede utilizarse como descuento en las comisiones aplicables a las Operaciones al Contado de CEX.IO. No puede negociarse, intercambiarse, transferirse ni retirarse por moneda equivalente ni activos digitales equivalentes. El Saldo de la Comisión de Negociación solo puede utilizarse para cubrir las comisiones de las Operaciones al Contado de CEX.IO y no para cubrir otros productos de CEX.IO.

24.13. En caso de que CEX.IO o CEX.IO Spot Trading inicie tareas de mantenimiento, reparaciones, actualizaciones o cualquier Evento de Fuerza Mayor en la Plataforma o el Servicio (según lo especificado en los Términos de Uso), el Saldo de la Comisión de Negociación podrá suspenderse por un período determinado hasta que CEX.IO o CEX.IO Spot Trading reanude o se prevea razonablemente que lo haga.

24.14. CEX.IO podrá modificar, extender, congelar, rescindir, cancelar o recuperar (condonar) el Saldo de la Comisión de Negociación antes de su fecha de vencimiento, así como el Saldo de la Comisión de Negociación indefinido, con o sin previo aviso. Esto puede ocurrir por diversas razones, incluyendo, entre otras, el incumplimiento de las Condiciones de Uso u otra documentación legal o la Política por parte del Usuario, un posible abuso de los servicios, el riesgo de blanqueo de capitales u otras presuntas actividades ilícitas, u otras actividades o comportamientos. Estas circunstancias, a la entera y absoluta discreción de CEX.IO, podrían descalificar al Usuario para el Saldo de la Comisión de Negociación o considerarlo no apto para seguir participando en esta promoción.

24.15. Para cumplir con la normativa local, es posible que algunas funciones no estén disponibles o dejen de estarlo en la región del Usuario.

24.16. Para obtener más información sobre la función de saldo de comisiones de trading del producto CEX.IO Spot Trading, consulte el Centro de ayuda de CEX.IO.

24.17. Si bien el Saldo de la Comisión de Negociación representa un descuento sobre las comisiones de Negociación al Contado de CEX.IO, el Usuario debe determinar sus posibles obligaciones fiscales individuales y, en su caso, buscar asesoramiento fiscal independiente.

24.18. Los términos y condiciones de esta sección no se aplican a los usuarios del Reino Unido.

25. ACUERDO DE TRANSACCIÓN DE UN CLIC

25.1. Al hacer clic en el botón "Pagar", usted expresa su pleno consentimiento a los Términos y Condiciones del Acuerdo de Transacción en Un Clic (en adelante, el "Acuerdo") y autoriza al proveedor de servicios de pago a cargar automáticamente a su tarjeta de crédito el importe seleccionado para la entrega recurrente de bienes o servicios.

25.2. Usted reconoce y acepta que el comprobante de la transacción se le proporcionará en un plazo de 2 (dos) días hábiles mediante el método de comunicación acordado.

25.3. Usted certifica ser titular autorizado de una tarjeta de crédito. Al aceptar este Acuerdo, se compromete a contactarnos a través de finance@cex.io para resolver cualquier problema que pueda tener antes de solicitar una devolución de cargo a su banco o proveedor de tarjeta de crédito, durante o después de usar nuestros servicios. Una devolución de cargo que incumpla la obligación anterior constituye un incumplimiento grave de este Acuerdo.

25.4. Usted acepta pagar todos los bienes y/o servicios, o cualquier otro servicio adicional que haya solicitado a través del Sitio de CEX.IO, disponible en https://cex.io , así como cualquier gasto adicional (si fuera necesario), incluyendo, entre otros, todos los posibles impuestos, cargos, etc.

25.5. Usted asume la plena responsabilidad de los pagos realizados en el Sitio. El proveedor de servicios de pago solo facilita el pago por el importe indicado en el Sitio y no es responsable de pagar al usuario los fondos o gastos adicionales mencionados.

25.6. Tras hacer clic en el botón "Pagar", la transacción se considerará irrevocablemente procesada y ejecutada. Tras hacer clic en el botón "Pagar", usted acepta que no podrá cancelar el pago ni solicitar su cancelación. Al realizar el pedido en el Sitio, usted confirma y declara que no infringe la legislación de ningún país. Asimismo, al aceptar este Acuerdo (y las Condiciones de Uso), usted, como titular de la tarjeta, confirma que tiene derecho a utilizar los Servicios ofrecidos a través del Sitio.

25.7. Al comenzar a utilizar los servicios del Sitio, usted asume la responsabilidad legal de no infringir la legislación del país donde utilice este servicio y confirma que el proveedor de servicios de pago no es responsable de ninguna infracción ilegal o no autorizada.

25.8. Al aceptar el uso de los servicios del Sitio, usted comprende y acepta que el procesamiento de sus pagos lo realiza el proveedor de servicios de pago, y que no existe ningún derecho legal de revocación de los bienes o servicios ya adquiridos ni ninguna otra posibilidad de cancelar el pago.

25.9. Usted reconoce que este Acuerdo permanecerá vigente hasta que lo cancele y se compromete a notificar al Sitio Web cualquier cambio en la información de su cuenta dentro de los 7 (siete) días calendario posteriores a la fecha en que se produzcan dichos cambios. Si desea rechazar el uso de los servicios de transacciones en un solo clic para sus próximas compras de bienes o servicios en el Sitio Web, puede hacerlo contactando directamente con el Soporte del Sitio Web a través del correo electrónico: finance@cex.io .

25.10. El proveedor de servicios de pago no se responsabiliza de ningún fallo en el procesamiento de los datos relacionados con su tarjeta de pago ni de la negativa del banco emisor a autorizar el pago con su tarjeta. El proveedor de servicios de pago no se responsabiliza de la calidad, cantidad, precio ni condiciones de uso de los bienes o servicios, ni de otras facilidades que se le ofrezcan o que usted adquiera en el Sitio mediante su tarjeta de pago. Al pagar por cualquier bien o servicio del Sitio, estará sujeto principalmente a las Condiciones de Uso del Sitio. Tenga en cuenta que solo usted, como titular de la tarjeta, es responsable del pago de todos los bienes o servicios que haya solicitado a través del Sitio y de cualquier gasto o comisión adicional que pueda aplicarse a dicho pago. El proveedor de servicios de pago actúa únicamente como ejecutor del pago por el importe indicado en el Sitio y no es responsable de los precios, los precios totales ni los importes totales.

25.11. Usted reconoce y acepta que, en caso de cualquier cambio en este Acuerdo, se le notificará con al menos 7 (siete) días hábiles de anticipación.

25.12. Usted reconoce y acepta su responsabilidad de mantenerse actualizado con la información proporcionada en el Sitio sobre los Términos de Uso y/o el uso de su Cuenta/perfil personal en el Sitio.

25.13. Usted acepta el uso de la comunicación por correo electrónico.

25.14. En caso de no estar de acuerdo con el Acuerdo o por cualquier otro motivo, le rogamos que no proceda con el pago y, de ser necesario, contacte directamente con el Soporte del Sitio web a través del correo electrónico: finance@cex.io .

26. POLÍTICA DE REDONDEO

26.1. CEX.IO aplica la Política de Redondeo a favor de la Plataforma en todas las transacciones financieras. CEX.IO redondea las monedas fiduciarias al segundo dígito después del separador. La Política de Redondeo para Criptomonedas varía según la criptomoneda.

26.2. Para optimizar los procesos, las transacciones en la Plataforma relacionadas con ciertos artículos (incluyendo, entre otros, divisas, criptomonedas, etc.) no se reflejarán en la Cuenta del Usuario y aparecerán como la siguiente unidad entera, de acuerdo con los estándares de redondeo.

27. TRANSACCIONES ILEGALES

26.1. CEX.IO se reserva el derecho de suspender o cancelar su Cuenta CEX.IO en cualquier momento si consideramos razonablemente que así lo exige la ley o para cumplir con las recomendaciones emitidas por una autoridad gubernamental pertinente o un organismo reconocido para la prevención de delitos financieros.

27.2. Queda estrictamente prohibido usar la Cuenta con fines ilegales. CEX.IO denunciará cualquier actividad sospechosa a las autoridades competentes.

27.3. El Usuario se asegurará de no utilizar los Servicios para transacciones relacionadas con:

• lavado de dinero, financiación del terrorismo, proliferación de armas de destrucción masiva;
• trata de personas;
• cualquier bien o servicio que sea ilegal o cuya promoción, oferta o comercialización sea ilegal o que se ofrezca en conexión con contenido ilegal, obsceno o pornográfico, represente a niños o menores en posturas sexuales, represente medios de propaganda o signos de organizaciones inconstitucionales que glorifiquen la guerra o violen la dignidad humana;
• cualquier bien o servicio, promoción, oferta o comercialización que viole derechos de autor, derechos de propiedad industrial u otros derechos de cualquier persona;
• hallazgos arqueológicos;
• drogas, narcóticos o alucinógenos;
• armas de cualquier tipo;
• servicios de juego ilegal;
• Esquema Ponzi, piramidal o cualquier otro esquema para “enriquecerse rápidamente”;
• mercancías que estén sujetas a cualquier embargo comercial;
• medios de comunicación que sean perjudiciales para los menores y que violen las leyes y, en particular, las disposiciones en materia de protección de los menores;
• partes del cuerpo o restos humanos;
• animales protegidos o plantas protegidas;
• armas o materiales explosivos;
• cualquier otro bien, servicio o transacción ilegal.

28. TERMINACIÓN DE LAS CONDICIONES DE USO

28.1. El Usuario podrá rescindir las Condiciones de Uso cerrando su Cuenta en cualquier momento, una vez liquidadas las transacciones pendientes.

28.2. El Usuario también acepta que CEX.IO podrá, mediante notificación, a su entera discreción, cancelar su acceso al Sitio y a su Cuenta, incluyendo, sin limitación, nuestro derecho a: limitar, suspender o cancelar el Servicio y las Cuentas de los Usuarios, prohibir el acceso al Sitio y a su contenido, Servicios y herramientas, retrasar o eliminar el contenido alojado y tomar medidas técnicas y legales para mantener a los Usuarios fuera del Sitio si consideramos que están creando problemas o posibles responsabilidades legales, infringiendo los derechos de propiedad intelectual de terceros o actuando de forma incompatible con la letra o el espíritu de estos Términos. Además, podemos, en circunstancias apropiadas y a nuestra discreción, suspender o cancelar las Cuentas de los Usuarios por cualquier motivo, incluyendo, sin limitación: (1) intentos de obtener acceso no autorizado al Sitio o a la cuenta de otro Usuario o brindar asistencia a otros que intenten hacerlo, (2) superar las características de seguridad del software que limitan el uso o protegen cualquier contenido, (3) uso del Servicio para realizar actividades ilegales como lavado de dinero, operaciones ilegales de juego, financiamiento del terrorismo u otras actividades delictivas, (4) violaciones de estos Términos de uso, (5) falta de pago o pago fraudulento de Transacciones, (6) dificultades operativas inesperadas, o (7) a solicitud de las fuerzas del orden u otras agencias gubernamentales, si CEX.IO lo considera legítimo y convincente, actuando a su exclusivo criterio.

28.3. CEX.IO también se reserva el derecho de cancelar Cuentas no confirmadas o Cuentas que hayan permanecido inactivas durante un periodo de seis (6) meses o más, y/o de modificar o interrumpir nuestro Sitio o Servicio. El Usuario acepta que CEX.IO no será responsable ante él ni ante terceros por la cancelación de su Cuenta o del acceso al Sitio.

28.4. La suspensión de la Cuenta no afectará el pago de las comisiones por Transacciones anteriores. Tras la cancelación, el Usuario deberá proporcionar datos bancarios válidos o una dirección de criptomonedas para la transferencia de las divisas depositadas en su Cuenta. CEX.IO transferirá las divisas lo antes posible tras la solicitud del Usuario, dentro de los plazos especificados por CEX.IO.

28.5. CEX.IO le enviará el saldo a favor de la Cuenta del Usuario. Sin embargo, en ciertos casos, varios intermediarios podrían estar involucrados en un pago internacional, y estos o el banco beneficiario podrían deducir cargos. CEX.IO hará todo lo razonablemente posible para asegurar que dichos cargos se informen al Usuario antes de enviar el pago. No obstante, si no se pueden evitar, el Usuario reconoce que estos cargos no siempre pueden calcularse con antelación y acepta ser responsable de ellos.

29. DISPONIBILIDAD DE LOS SERVICIOS

29.1. Todos los Servicios se proporcionan "TAL CUAL", sin garantías de ningún tipo, ni expresas ni implícitas.

29.2. CEX.IO se esforzará por mantener el Sitio en funcionamiento; sin embargo, todos los Servicios en línea sufren interrupciones y cortes ocasionales, y CEX.IO no se responsabiliza de ninguna interrupción o pérdida que el Usuario pueda sufrir como consecuencia. Por lo tanto, CEX.IO no garantiza que el acceso al Sitio no se interrumpa ni que no se produzcan retrasos, fallos, errores, omisiones o pérdida de la información transmitida.

29.3. CEX.IO hará todo lo razonablemente posible para garantizar que el Usuario pueda acceder al Sitio con normalidad, de acuerdo con las Condiciones de Uso. CEX.IO podrá suspender el uso del Sitio por mantenimiento y hará todo lo razonablemente posible para notificar al Usuario. El Usuario reconoce que esto podría no ser posible en caso de emergencia. Puede consultar el estado de CEX.IO en cualquier momento. CEX.IO no se responsabiliza de los daños que usted sufra como resultado del mantenimiento o la inactividad.

30. API, WIDGETS Y APLICACIONES MÓVILES

30.1. Las solicitudes de API están limitadas a 600 solicitudes cada 10 minutos. Si se supera este límite, se podría suspender el acceso durante 10 minutos. Por ejemplo, si se realizan 600 consultas en el primer minuto, la siguiente consulta solo será posible después de 9 minutos + 1 segundo.

30.2. CEX.IO podrá proporcionar widgets al Usuario para que incluya nuestros datos en sus sitios web. El Usuario puede usar los widgets en su estado original, sin modificaciones ni alteraciones.

30.3. CEX.IO podrá proporcionar aplicaciones móviles («apps móviles») que permiten acceder a la Cuenta. El uso de estas aplicaciones móviles está sujeto a estas Condiciones de Uso.

31. ASESORAMIENTO FINANCIERO O JURÍDICO

31.1. CEX.IO no proporciona asesoramiento financiero, de inversión ni legal en relación con los Servicios que presta. CEX.IO puede proporcionar información sobre el precio, el rango y la volatilidad de las criptomonedas, así como sobre los eventos que han afectado a su precio; sin embargo, esto no debe considerarse asesoramiento financiero ni de inversión. La decisión de comprar o vender criptomonedas es del Usuario y CEX.IO no será responsable de ninguna pérdida sufrida. Los Usuarios deben realizar su propia investigación sobre las criptomonedas.

32. IMPUESTOS

32.1. El Usuario se compromete a pagar todos los impuestos y obligaciones derivados del uso de los Servicios de CEX.IO, de acuerdo con la normativa vigente en su jurisdicción de residencia.

32.2. CEX.IO no es responsable de ninguna infracción cometida por el Usuario debido a su obligación de calcular y pagar impuestos y aranceles.

33. AVISOS Y COMUNICACIONES

33.1. CEX.IO se reserva el derecho de enviar notificaciones y comunicarse con el Usuario por cualquier medio de comunicación disponible para CEX.IO, considerando los datos de contacto proporcionados por el Usuario.

33.2. El Usuario acepta expresamente recibir cualquier notificación en formato electrónico y quedar sujeto a ella, según lo dispuesto en las Condiciones de Uso.

33.3. El principal canal de información oficial de CEX.IO es el Blog de CEX.IO.

34. LEY APLICABLE Y RESOLUCIÓN DE CONTROVERSIAS

34.1. Estas Condiciones de Uso se regirán e interpretarán de conformidad con las leyes de España, salvo disposición expresa en contrario. Todas las disputas y controversias que surjan de o en relación con este sitio web y estas Condiciones de Uso se someterán a la jurisdicción de los tribunales españoles, como tribunal de primera instancia. Si alguna parte de estas Condiciones de Uso se considera inválida, nula o inaplicable por cualquier motivo, dicha parte se considerará divisible y no afectará la validez ni la aplicabilidad de las partes restantes.

35. LIMITACIÓN DE RESPONSABILIDAD

35.1. EN NINGÚN CASO CEX.IO, SUS FUNCIONARIOS, DIRECTORES, EMPLEADOS, AGENTES Y TODOS LOS PROVEEDORES DE SERVICIOS DE TERCEROS SERÁN RESPONSABLES ANTE EL USUARIO O CUALQUIER OTRA PERSONA O ENTIDAD POR CUALQUIER DAÑO DIRECTO, INDIRECTO, INCIDENTAL, ESPECIAL, PUNITIVO O CONSECUENTE DE NINGÚN TIPO, INCLUYENDO CUALQUIERA QUE PUEDA RESULTAR DE (I) LA EXACTITUD, INTEGRIDAD O CONTENIDO DE ESTE SITIO, O CUALQUIERA DE LOS MEDIOS DE COMUNICACIÓN RELACIONADOS CON CEX.IO, INCLUYENDO TELEGRAM, BLOG, FACEBOOK, TWITTER, (II) LA EXACTITUD, INTEGRIDAD O CONTENIDO DE CUALQUIER SITIO VINCULADO (A TRAVÉS DE HIPERVÍNCULOS, PUBLICIDAD EN BANNERS O DE OTRO MODO) A ESTE SITIO, (III) LOS SERVICIOS QUE SE ENCUENTRAN EN ESTE SITIO O CUALQUIER SITIO VINCULADO (A TRAVÉS DE HIPERVÍNCULOS, PUBLICIDAD EN BANNERS O DE OTRO MODO) A ESTE SITIO, (IV) LESIONES PERSONALES O DAÑOS MATERIALES DE CUALQUIER NATURALEZA, (V) CONDUCTA DE TERCEROS DE CUALQUIER NATURALEZA, (VI) CUALQUIER ACCESO NO AUTORIZADO O USO DE NUESTROS SERVIDORES Y/O CUALQUIER Y TODO CONTENIDO, INFORMACIÓN PERSONAL, INFORMACIÓN FINANCIERA U OTRA INFORMACIÓN Y DATOS ALMACENADOS EN LOS MISMOS, (VII) CUALQUIER INTERRUPCIÓN O CESE DE LOS SERVICIOS HACIA O DESDE ESTE SITIO O CUALQUIER SITIO VINCULADO (A TRAVÉS DE HIPERVÍNCULOS, PUBLICIDAD EN BANNERS O DE OTRO MODO) A ESTE SITIO, (VIII) CUALQUIER VIRUS, GUSANOS, ERROR DE SEGURIDAD, TROYANOS O SIMILARES, QUE PUEDAN TRANSMITIRSE HACIA O DESDE ESTE SITIO O CUALQUIER SITIO VINCULADO (A TRAVÉS DE HIPERVÍNCULOS, PUBLICIDAD EN BANNERS O DE OTRO TIPO) A ESTE SITIO, (IX) CUALQUIER CONTENIDO DEL USUARIO O CONTENIDO QUE SEA DIFAMATORIO, ACOSADOR, ABUSIVO, DAÑINO PARA MENORES O CUALQUIER CLASE PROTEGIDA, PORNÓGICO, “CLASIFICADO X”, OBSCENO O DE OTRO MODO OBJETABLE Y/O (X) CUALQUIER PÉRDIDA O DAÑO DE CUALQUIER TIPO INCURRIDO COMO RESULTADO DEL USO POR PARTE DEL USUARIO DE ESTE SITIO O DE LOS SERVICIOS QUE EN ESTE SITIO SE ENCUENTRAN, O CUALQUIERA DE LOS MEDIOS DE COMUNICACIÓN RELACIONADOS CON CEX.IO, INCLUYENDO TELEGRAM, BLOG, FACEBOOK, TWITTER, YA SEA CON BASE EN GARANTÍA, CONTRATO, AGRAVIO O CUALQUIER OTRA TEORÍA LEGAL O EQUITATIVA Y YA SEA QUE CEX.IO HAYA SIDO ADVERTIDO O NO DE LA POSIBILIDAD DE DICHOS DAÑOS. ADEMÁS, USTED RECONOCE Y ACEPTA ESPECÍFICAMENTE QUE CUALQUIER CAUSA DE ACCIÓN DERIVADA DE O RELACIONADA CON ESTE SITIO O LOS SERVICIOS QUE ALLÍ SE ENCUENTRAN DEBE INICIARSE DENTRO DEL AÑO (1) POSTERIOR AL SURGIMIENTO DE LA CAUSA DE ACCIÓN; DE LO CONTRARIO, DICHA CAUSA DE ACCIÓN QUEDARÁ EXCLUIDA PERMANENTEMENTE. ADEMÁS, EL USUARIO RECONOCE Y ACEPTA ESPECÍFICAMENTE QUE, EN NINGÚN CASO, LA RESPONSABILIDAD TOTAL AGREGADA DE CEX.IO EXCEDERÁ EL IMPORTE TOTAL PAGADO POR EL USUARIO POR LOS SERVICIOS PARTICULARES OBJETO DE LA CAUSA DE ACCIÓN. LA ANTERIOR LIMITACIÓN DE RESPONSABILIDAD SE APLICARÁ EN LA MÁXIMA MEDIDA PERMITIDA POR LA LEY Y SOBREVIVIRÁ CUALQUIER TERMINACIÓN O EXPIRACIÓN DE ESTOS TÉRMINOS DE USO O DEL USO POR PARTE DEL USUARIO DE ESTE SITIO O DE LOS SERVICIOS QUE EN ESTE SITIO SE ENCUENTRAN.

35.2. CEX.IO no será responsable de las Transacciones, iniciadas por el Usuario, por debajo de los límites prescritos, como se establece en la cláusula 15.10. del presente.

36. INDEMNIZACIÓN

36.1. El Usuario se compromete a proteger, defender, indemnizar y eximir de responsabilidad a CEX.IO, sus directivos, directores, empleados, agentes y proveedores de servicios externos, frente a cualquier reclamación, demanda, coste, gasto, pérdida, responsabilidad y daño de cualquier tipo (incluidos, entre otros, los honorarios razonables de abogados) que CEX.IO sufra o en los que incurra, directa o indirectamente, como consecuencia de (i) el uso y acceso a este Sitio o a los Servicios que en él se encuentran; (ii) el incumplimiento por parte del Usuario de cualquier disposición de las Condiciones de Uso, las Políticas o los acuerdos aquí incorporados; o (iii) la violación por parte del Usuario de cualquier derecho de terceros, incluyendo, entre otros, cualquier derecho de propiedad intelectual u otro derecho de propiedad. Las obligaciones de indemnización en virtud de esta sección seguirán vigentes tras la rescisión o vencimiento de las Condiciones de Uso o del uso por parte del Usuario de este Sitio o de los Servicios que en él se encuentran.

37. MODIFICACIONES Y ENMIENDAS

37.1. CEX.IO se reserva el derecho de modificar cualquier parte de estas Condiciones de Uso en cualquier momento mediante la publicación de la versión revisada en el Sitio. Los cambios entrarán en vigor y se considerarán aceptados por el Usuario la primera vez que utilice los Servicios tras la publicación de las Condiciones de Uso revisadas, y se aplicarán de forma continua a cualquier actividad iniciada tras su publicación. En caso de desacuerdo con alguna modificación, su única solución será dar por terminado el uso de los Servicios y cerrar la Cuenta. El Usuario acepta que CEX.IO no será responsable ante él ni ante terceros por las pérdidas sufridas por cualquier modificación o enmienda de estas Condiciones de Uso.

38. FUERZA MAYOR

38.1. Si CEX.IO no puede prestar los Servicios descritos en las Condiciones de Uso debido a factores ajenos a su control, como, por ejemplo, Fuerza Mayor (incluido, por ejemplo, cualquier acto de guerra), un cambio en la legislación o una modificación de la política de sanciones, CEX.IO no será responsable ante el Usuario con respecto a los Servicios prestados en virtud del presente Acuerdo ni durante el período correspondiente a dicho evento.

39. ENLACES A SITIOS WEB DE TERCEROS

39.1. Este Sitio y los Servicios que se encuentran en él pueden contener enlaces a sitios web de terceros que no son propiedad ni están controlados por CEX.IO. CEX.IO no asume ninguna responsabilidad por el contenido, los términos y condiciones, las políticas de privacidad ni las prácticas de ningún sitio web de terceros. Además, CEX.IO no censura ni edita el contenido de ningún sitio web de terceros. Al usar este Sitio o los Servicios que se encuentran en él, usted exime expresamente a CEX.IO de toda responsabilidad derivada del uso por parte del Usuario de cualquier sitio web de terceros. Por consiguiente, CEX.IO recomienda al Usuario que esté atento al abandonar este Sitio o los Servicios que se encuentran en él y que revise los términos y condiciones, las políticas de privacidad y demás documentos que rigen cualquier otro sitio web que visite.

40. DIVISIBILIDAD

40.1. Si alguna disposición de estos Términos de Uso se considera inválida o inaplicable en virtud de alguna norma, ley o reglamento de cualquier organismo gubernamental local, estatal o federal, dicha disposición se modificará e interpretará para cumplir con los objetivos de la disposición en la mayor medida posible según la legislación aplicable, sin que ello afecte a la validez ni a la aplicabilidad de ninguna otra disposición de estos Términos de Uso.

41. NO SOLICITAR

41.1. Ninguna de las declaraciones realizadas por CEX.IO en este documento constituye una oferta de compra o venta, ni una solicitud de oferta para comprar o vender inversiones, préstamos, valores, participaciones sociales, materias primas ni ningún otro instrumento financiero de ningún tipo. CEX.IO no ofrece ninguna declaración ni garantía, expresa o implícita, en la medida en que no lo prohíba la legislación aplicable, sobre la conveniencia de realizar inversiones de ningún tipo.

41.2. El contenido del Sitio o de las aplicaciones móviles no refleja necesariamente la opinión de CEX.IO en su conjunto, ni de sus directores, funcionarios, empleados, accionistas ni de ninguna parte o miembro del mismo.

42. CAMBIO DE CONTROL

42.1. En caso de que CEX.IO sea adquirida o fusionada con una entidad externa, nos reservamos el derecho, en cualquiera de estas circunstancias, de transferir o ceder la información que hayamos recopilado de usted como parte de dicha fusión, adquisición, venta u otro cambio de control. Para más información, consulte la Política de Privacidad de CEX.IO.

43. NO RENUNCIA DE DERECHOS

43.1. Estos Términos de Uso no se interpretarán como una renuncia a derechos irrenunciables según las leyes estatales de transferencia de dinero aplicables en el estado donde usted se encuentra.

44. ACUERDO COMPLETO

44.1. El Usuario acepta y entiende inequívocamente que estas Condiciones de Uso constituyen la relación y el acuerdo entre usted y CEX.IO. Estas Condiciones de Uso, suscritas entre el Usuario y CEX.IO, prevalecen sobre cualquier otra conversación, acuerdo o correspondencia previa.

45. LENGUAJE

45.1. Las Condiciones de Uso podrán publicarse en varios idiomas. En caso de discrepancia, prevalecerá la versión en inglés.

46. CONTÁCTENOS

46.1. Si tiene alguna pregunta relacionada con el Servicio, el Sitio, su Cuenta o cualquier otro asunto, contáctenos a través del chat en vivo del Sitio .

46.2. Si tiene alguna pregunta relacionada con estos Términos de Uso, sus derechos y obligaciones derivados de estos Términos, o su uso del Sitio, por favor, contáctenos en legal@cex.io .

46.3. Puede encontrar recursos adicionales en nuestro Centro de ayuda .

Last update: 10th of September, 2024

In addition to the Services described in the Terms of Use, the following Virtual Card services may be made available by CEX.IO to Users that fulfil certain eligibility criteria. The provisions for Virtual Card services herein apply to your use of such service, in addition to the other applicable provisions as specified in CEX.IO’s Terms of Use. If you do not use Virtual Card service, then Virtual Card Terms do not apply to you.
 

1. Definitions

In these Virtual Card Terms, the following words and phrases have the meanings shown next to them:

Account: means an account registered by the user on the CEX.IO platform.

Authorisation: means the process of checking the available funds on a card in order to reserve funds for a purchase.

Available Funds: means the balance of funds in the account that the user may freely dispose of, using the card.

Blocking the Card: means temporary or permanent suspension of the possibility of making card transactions.

Card Issuer/ Quicko: means the company Quicko sp. z o.o. that provides card services to CEX.IO users under the licence of National Payment Institution number IP52/2021.

Card Cancellation: means irrevocably preventing card transactions with the use of the card.

Card Transaction: means initiated by the cardholder transaction that can be performed using the card.

Cardholder: means CEX.IO’s authorised user to whom a card is issued.

CEX.IO mobile application: means a software application developed by CEX.IO specifically for use on small, wireless computing devices, such as smartphones and tablets, rather than desktop or laptop computers.

CEX.IO’s Terms of Use: means the rules, specifications, and requirements for the use of CEX.IO’s products and services.

Crediting the Account: means increasing the balance of available funds on the account in any manner permitted under CEX.IO’s Terms of Use and Framework agreement of Quicko application.

Fees: means a variety of charges that can be raised for purchase and ongoing use of the card available at Limits and Commissions Table.

Issuance of a Card: means a service consisting in issuing a payment card referred to in Art. 2 item 15a of the UUP.

Merchant: means an entrepreneur who accepts payments for goods and services using payment cards.

NFC module: means a small transmitter/receiver that enables communication between two electronic devices over a distance of 4 cm (1.57 in) or less.

Payment Order: means a cardholder’s statement containing an order to execute the card transaction.

Personal Information: means any information which identifies a user personally or which may help CEX.IO to identify the user (e.g. name, address, email address, trades, etc.).

PIN: means a four-digit confidential code used to identify the cardholder and to authorise card transactions made with use of devices reading the information contained in the card.

POS terminal: means an electronic device for processing card payments at retail locations.

Refund: means the payment amount that is returned to the card as a result of returning the goods for which payment was previously made using the card.

Transaction Limit: means either the maximum allowable number of card transactions or the maximum transaction amount carried out over a specified period of time authorised by the cardholder or the card issuer for the card transactions ordered.

Using the Card: means using the card, including card data, to initiate a card transaction.

UUP: means the Polish Act of 19 August 2011 on payment services.

Virtual Сard / Card: means a payment instrument in electronic form within the meaning of the UUP issued by Quicko sp. z o.o., enabling card transactions with the use of funds available on the account.

Other terms and definitions are used in the meanings established by CEX.IO’s Terms of Use and Framework agreement of Quicko application.

2. General provisions

2.1. These Virtual Card Terms apply to any holder of the Virtual Card (the “Cardholder” and the "Card" respectively) and govern the basis upon which you will be provided with the Card and your use of the Card. The Virtual Card Terms should be read in conjunction with the following documents: Terms and conditions of Quicko services, Quicko Privacy Policy and Framework agreement Quicko application.

2.2. CEX.IO EU VASP, UAB  (306186479), with its registered office address: Didžioji str. 18, Vilnius, Lithuania (hereinafter - “CEX.IO/we/us”), within the framework of cooperation with Quicko sp. z o.o. provides card services for Users issued by the company Quicko sp. z o.o., a company established under the laws of Poland, with its registered office in Tarnowskie Góry, at ul. Sienkiewicza 49, 42-600 Tarnowskie Góry, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Gliwice, 10th Commercial Division of the National Court Register, under the KRS number 0000350151, NIP 5213540295, REGON 142004870, holding the licence of National Payment Institution number IP52/2021.

Quicko is authorised to provide payment services as a National Payment Institution (NPI), referred to in art. 60 s. 1 UUP. The current scope of services covered by the permit can be found here.

Quicko web address is https://quickowallet.com/ and it can be contacted by email -  support@quickwallet.com or by phone (24/7 hotline) +48 515 616 200.

2.3. The Card is a payment card in the form of a virtual card issued on demand of the Users who hold supported Digital Assets and Fiat currency on CEX.IO platform.

2.4. The Card may be used for various Card Transactions as specified in these Virtual Card Terms and Framework agreement Quicko application.

2.5. CEX.IO is solely responsible for facilitating the sale of your Digital Asset when applicable, and transferring funds to your Account to enable payments.

2.6. Quicko is responsible for:

• opening and maintaining payment accounts;
• issuing and servicing payment cards;
• execution of Card Transactions;
• providing access to the payment services.

2.7. You may only use the Card for lawful transactions.

3. Applying for the Card

3.1. In order to be eligible to use the Virtual Card service you must satisfy the following conditions:

• You must have a registered, active, fully identified and verified CEX.IO account according to CEX.IO’s Terms of Use and KYC procedures.
• The Virtual Card is only available to eligible Cardholders, who must be residents of the European Economic area (EEA) countries.
• You must have downloaded and installed the CEX.IO mobile application.

3.2. CEX.IO reserves the right to refuse to provide you with the Virtual Card without giving any explanation.

3.3. To receive the Card, the User must apply via the CEX.IO mobile application.

3.4. The Card is issued on the basis of the User's application for a card issuance, which the User places in his/her CEX.IO personal account of the CEX.IO mobile application.

3.5. The Card is issued only in the form of an electronic record and does not exist in the physical (plastic) form. Access to the card data (PAN, expiry date and CVC2/CVV2) is provided to the User via the CEX.IO mobile application.

3.6. The Cardholder can assign a PIN to the Virtual Card when making purchases at terminals, if the Merchant's internal policies and procedures require PIN verification of Card Transactions.

3.7. The Cardholder may use the Virtual Card to make contactless payments using the NFC module on mobile devices equipped with a NFC module.

3.8. If you apply for a Card, you agree that we may share personal information you previously provided to us under our Privacy Policy to verify your identity, with Quicko and with service providers acting on our behalf or on Quicko’s behalf solely to verify your identity or address, and/or to manage risk as required under applicable law. Personal information shared with Quicko will be treated in accordance with its Privacy Policy. If you object to the sharing of your personal information, or if Quicko is unable to verify your identity with the information provided by CEX.IO, your application for a Card will not be considered. We may refuse to facilitate processing of your application if we determine in our sole discretion that you are in breach of CEX.IO’s Terms of Use.

3.9. The Virtual Card can be used immediately upon receipt in case the User has sufficient Funds on the Account to carry out Card Transaction.

4. User’s obligations

4.1. The User has the following obligations:

4.1.1. to observe the procedures and instructions provided by CEX.IO Terms of Use, CEX.IO’s Virtual Card Terms and requirements described in Framework agreement Quicko application;

4.1.2. to inform CEX.IO and Quicko of any malfunctions that prevent performing Card Transactions;

4.1.3. to hold sufficient amount of Funds on the Account to settle commission, fees and carry out Card Transactions;

4.1.4. to immediately but no later than in 5 (five) calendar days notify CEX.IO if any material information on the User has changed;

4.1.5. to block the Card immediately after the Card was stolen, lost, or unauthorised third party obtained access to payment card data.

5. Using the Card

5.1. Only the Cardholder is entitled to perform Card Transaction with the Card.

5.2. The User may not request an additional Card for another person or add any authorised users to his / her account.

5.3. At the moment of ordering a Virtual Card, it is necessary to select the Digital Assets to be used for Card Transactions. The maximum number of assets is five (5).

5.4. The Virtual Card uses the available User’s balance of all Fiat currency and Digital Assets  that have been selected for the Card Transactions. When ordering the Card it is necessary to select the priorities of Digital Assets debiting at the moment of Card Transactions. Subsequent Card Transactions will automatically debit within the available balance on each asset. In case when a transaction has insufficient Funds on one of the Digital Assets, the system automatically takes the deficiency amount from the Digital Asset selected by the User as the next one to be charged.

5.5. All balances on the Digital Assets and Fiat currency linked to the Virtual Card can be used by the Cardholder in his sole discretion to the fullest extent permitted by these Virtual Card Terms, CEX.IO’s Terms of Use and Framework agreement of Quicko application. Binding of Digital Assets to the Card does not limit the use of Digital Assets in any way.

5.6. CEX.IO executes Card Transactions only up to the amount of Available Funds on the Account and the applicable Transaction Limit.

5.7. The Virtual Card allows the User to:

• make non-cash Card Transactions at a distance in computer networks (so-called e-commerce payments);
• make contactless payments using the NFC module in the event of pairing the Virtual Card with a mobile Device with access to NFC Technology on Android, Google Pay, Apple Pay devices.

5.8. The Virtual Card does not allow the User to:

• make contactless payments from the POS terminals that do not support contactless payments and NFC module;
• make cash deposits in a cash machine.

5.9. CEX.IO and the Card Issuer reserve the right to expand the functions of the Virtual Card in the future.

5.10. Your consent will be required in order to use the Card to make a Card Transaction. The consent may be given by entering the personal identification number (“PIN”) or providing Card details such as the Card number, expiration date, and three digit security code from the reverse side of the Card.

5.11. You are responsible for all authorised transactions initiated and fees incurred by the use of your Card. CEX.IO assumes that all Card Transactions are consented to, authorised and initiated by the Cardholder, unless proven otherwise. If you believe your Card details have been lost or stolen, or that an error or unauthorised transaction has occurred, you should block the Virtual Card immediately and contact support@cex.io and Quicko via support@quickwallet.com or by phone (24/7 hotline) +48 515 616 200. CEX.IO will not be liable for unauthorised transactions if you didn't block your Virtual card and didn't notify about potential fraud via communication channels mentioned above.

5.12. You may find details regarding Card Transactions that you have executed in your CEX.IO Account.

5.13. Depositing Digital Assets

5.13.1. You may deposit Digital Assets into your CEX.IO Account by making a transfer of Digital Assets currently accepted by CEX.IO. The list of Digital Assets that can be deposited is available on the Website.

5.13.2. You are solely responsible for the accuracy of the information you enter to make a deposit.

5.13.3. Funds added to your Account will not earn any interest.

5.13.4. The account balance for your Account is available on our CEX.IO mobile application.

5.13.5. The detailed conditions for deposit into your CEX.IO Account are set out in CEX.IO’s Terms of Use.

5.14. Exchanging Digital Assets

5.14.1. The Digital Assets exchange occurs automatically during the Card Transaction. The list of currencies supported by CEX.IO shall be available on the Website. CEX.IO does not guarantee that certain currencies or Digital Asset will be supported at any time in the future.

5.14.2. Digital Assets shall be exchanged based on the current exchange rate of the respective trading pair that can be volatile. When exchanging Digital Assets against Fiat currency, Digital Assets shall be debited, and Fiat currency shall be sent to the Merchant to cover your purchase.

5.14.3. An exchange can only be performed in respect of funds that you already hold in your Account. A fee will apply when CEX.IO performs a conversion, for more information, refer to Limits and Commissions Table.

5.14.4. CEX.IO reserves the right to impose limits on the amounts for the exchange or the number of exchanges you can perform at its sole discretion.

5.14.5. Once an exchange transaction has been approved, it cannot be reversed or cancelled. If an exchange transaction is cancelled, either in whole or in part, for any reason, the reversal of the conversion from Fiat currency to Digital Assets will not be carried out.

5.15. Depositing Fiat currency

5.15.1. You may deposit Fiat currency into your CEX.IO Account by making a transfer of Fiat currency within the limits set by CEX.IO. The limits are available at the at the Limits and Commissions Table.

5.15.2. You are solely responsible for the accuracy of the information you enter to make a deposit.

5.15.3. Funds added to your Account will not earn any interest.

5.15.4. The account balance for your Account is available on our CEX.IO mobile application.

5.15.5. The detailed conditions for deposit into your CEX.IO Account are set out in CEX.IO’s Terms of Use.

5.16. Paying with a Card

5.16.1. The maximum amount that can be spent on your Card is available at the Limits and Commissions Table. You may use your Card to purchase or lease goods or services anywhere Mastercard debit cards are accepted as long as you do not exceed the established limit.

5.16.2. CEX.IO has no liability if you are unable to complete a Card Transaction due to insufficient funds or exceeding the established limits.

5.16.3. Under normal circumstances, if any payment is attempted that exceeds the Available Funds on the Account the Card Transaction will be declined. In certain circumstances e.g. Digital Assets volatility, a transaction may take your Account into a negative balance – this will normally be where the Merchant has failed to seek Authorization for the Card Transaction. In that case, providing that CEX.IO is satisfied that you have not deliberately used the Card in the manner that would result in a negative Account balance, CEX.IO shall grant the technical overdraft on Account to you.

5.16.3.1. The technical overdraft shall be granted by CEX.IO in the form of non-revolving overdraft. CEX.IO shall be entitled to grant on your Account the technical overdraft to the amount that is to be added to the balance of Funds available in the Account in order to discharge your particular payment obligations.

5.16.3.2. The technical overdraft shall be deemed received at the moment of discharging your payment obligations.

5.16.3.3. The technical overdraft shall be repaid by you immediately on the day of origination of the same. If the technical overdraft is not recovered immediately after it arises by transferring Funds to any Fiat currency or Digital Assets linked to the Card, CEX.IO reserves the right to automatically cover the debt on the technical overdraft from Funds on any other Fiat currency and / or Digital Assets available to CEX.IO.

5.16.3.4. Any transaction dispute should be referred to CEX.IO via support@cex.io and Quicko via appropriate channels as mentioned below.

5.16.3.5. In the event of a dispute an out-of-court settlement may be used, including (i) mediation, (ii) arbitration. The detailed information regarding the methods of settling out-of-court are available on UOKiK's website, at UOKiK contact point's phone: 22 55 60 332 or 22 55 60 333, and also via e-mail –by sending an e-mail to the address: kontakt.adr@uokik.gov.pl. CEX.IO reserves the right to use judicial methods to resolve the disputes.

5.16.4. Your Card cannot be redeemed for cash.

5.16.5. You may not use your Card for any illegal purposes, including but not limited to money laundering, terrorist financing, and other financial crimes according to the applicable law.

5.17. Card Transactions may be restricted, suspended or terminated with immediate effect in situations  where:

5.17.1. CEX.IO, in its reasonable opinion, required to do so by contract or by applicable law or any court or other authority to which we are subject in any jurisdiction;

5.17.2. CEX.IO reasonably suspects you of acting in breach of CEX.IO’s Terms of Use, these Virtual Card Terms, or the Framework agreement Quicko application;

5.17.3. CEX.IO has concerns that a Card Transaction is erroneous or about the security of your Card or your Account or we suspect the CEX.IO services are being used in a fraudulent or unauthorised manner;

5.17.4. CEX.IO suspects money laundering, terrorist financing, fraud, or any other financial crime;

5.17.5. Use of your Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity.

6. Requirements for ensuring a secure Card usage

6.1. The Card can only be used by the Cardholder.

6.2. The Cardholder is obliged:

• not to disclose to unauthorised persons, and to store and protect with due diligence the Card and its data and data required for Authorisation (e.g. PIN);
• not to disclose Card details for purposes other than making Card Transactions - including not making them available to unauthorised persons and not to allow data or image to be copied;
• not to store the Card together with the PIN, which should be understood as the unavailability of the PIN on a mobile phone or other device without the need to provide an additional login and password;
• to immediately notify CEX.IO and Quicko about the fact of unauthorised use or access to the Card;
• to perform on-going monitoring of the Account's debits and the balance of Available Funds in the scope of the Card Transactions made and to promptly report any inconsistencies or irregularities and to promptly notify CEX.IO and Quicko about the identified unauthorised, non-executed or improperly executed Card Transactions;
• to, at the moment of cancellation of the Card, destroy of all media on which the PIN number was stored;
• not to leave the Card’s data saved via any devices in a way that allows them to be used or read by unauthorised persons.

7. Fees and Charges

7.1. The issuance and maintenance fees along with any other applicable fees and charges are available at the Limits and Commissions Table.

7.2. All commission fees for the Card Transactions shall be debited by CEX.IO from the User’s Account. You can find a list of our fees and charges on our Limits and Commissions Table which are additional and separate from any fees and charges included in Framework agreement Quicko application.

7.3. The User is obliged to provide the Accounts with the funds necessary to cover the fees and commissions due. Lack of sufficient funds to cover fees and commissions can lead to debt. The debt should be repaid immediately.

8. Returns and Refunds

8.1. If you are entitled to a refund for any reason for goods or services obtained with your Card, the refund shall be processed in accordance with the terms set out in Framework agreement Quicko application and the refund policy of that Merchant (if applicable). Once a refund has been posted by the Merchant, we will arrange for it to be refunded to your CEX.IO Account.

8.2. Neither CEX.IO, nor Quicko shall be responsible for the delivery, quality, safety, legality, or any other aspects of goods or services that you purchase from others with a Card. All such disputes must be addressed and handled directly with the Merchant from whom those goods or services were provided.

9. Cancelling, blocking and expiration of the Card

9.1. The Card may be cancelled in the event that:

• The Cardholder submits an effective statement of withdrawal from the Framework agreement Quicko application and CEX.IO’s Virtual Card Terms or other agreement that results in the automatic termination of the Card - immediately after receiving the Cardholder's statement in this regard;
• The Cardholder submits an effective statement of termination of the Framework agreement Quicko application and/or CEX.IO’s Terms of Use or other agreement that results in the automatic termination of the Card - with effect on the date of expiry of the notice period;
• CEX.IO and Quicko terminate their contractual relationships by mutual agreement - with effect as of the date indicated in this agreement with prior notification of the Cardholders;
• The Framework agreement Quicko application or other agreement that results in the automatic termination of the Card expires for the reasons indicated therein - including as a result of the User's objection to changes in the respective agreement and in case of the User's death.

9.2. The Card may be blocked in the event that:

• The Cardholder uses the Card in a manner inconsistent with these Virtual Card Terms, CEX.IO Terms of Use and Terms and conditions of Quicko services.
• There is a justified reason related to the security of trading carried out using the Card - including the possibility of third parties taking possession of the Card data. There is a suspicion of unauthorised use of the Card or data concerning it.
• There is a suspicion of intentional unauthorised Card Transaction.

9.3. CEX.IO reserves the right, in its sole discretion, to discontinue or terminate the Virtual Card service provided to you without notice, temporarily or permanently, including, but not limited to, the following cases: (1) If the Personal Information you have provided is not true, complete, accurate or inconsistent with the information at the time of registration and you have failed to provide reasonable proof (please remember, according to the laws or regulations you should submit true complete and accurate information); (2) If you violate the relevant laws and regulations or the Terms of Use and Terms and conditions of Quicko services; (3) If required by any provisions of the laws and regulations, as well as the requirements of relevant government authorities; or (4) For security reasons or other necessary circumstances, as determined at our sole discretion.

9.4. CEX.IO is entitled to charge a fee for terminating the Virtual Card service provided to you in the amount indicated in the Limits and Commissions Table.

9.5. The Card is valid inclusively until the last day of the calendar month stated on the Card. As soon as the next calendar month begins after the calendar month stated on the Card, the Card shall be deemed invalid. The Funds in the Account do not expire.

9.6. After the expiry date, the Card is not renewed. After the expiry of the validity period of the Virtual Card, it will no longer be active.

10. Liability

10.1. This section operates in addition to any limitation of liability expressed elsewhere in these Virtual Card Terms, CEX.IO’s Terms of Use, its integral parts or any other legal applicable agreements and / or policies.

10.2. Unless legal acts determine otherwise, CEX.IO will not be liable to you for any loss arising from:

10.2.1. A Merchant refusing to accept or honour (or delays in accepting or honouring) the Card or PIN.

10.2.2. Quicko restricting, suspending, or terminating a Card or refusing to issue or replace a Card.

10.2.3. Quicko declining a Card Transaction that you make or attempt to make using a Card.

10.2.4. CEX.IO restricting, suspending, or terminating any services provided.

10.2.5. CEX.IO’s compliance with any applicable laws and regulations.

10.2.6. CEX.IO will not be liable for the goods or services that you purchase from a Merchant using a Card.

10.2.7. Any abnormal or unforeseeable circumstances outside our reasonable control (for example, a failure of computer systems which happens for reasons outside our reasonable control or any industrial action which happens for reasons outside our reasonable control) if this prevents CEX.IO from providing its usual service.

10.3. The Cardholder is liable for the breach of obligations stated in these Virtual Card Terms and Terms and conditions of Quicko services, its integral parts or any other applicable legal acts.

11. Modifications and Amendments

11.1. CEX.IO reserves the right to amend or modify any portion of these Virtual Card Terms at any time by publishing the revised version of the Virtual Card Terms on the Website. The changes will become effective and shall be deemed accepted by the User, the first time the User uses the Virtual Card services after the publishing of the revised Virtual Card Terms and shall apply on a going-forward basis with respect to any activity initiated after publishing. In the event that the User does not agree with any such modification, the User's sole and exclusive remedy is to terminate the use of the services. The User agrees that CEX.IO shall not be liable to the User or any third party as a result of any losses suffered by any modification or amendment of these Virtual Card Terms.

11.2. It is your responsibility to check these Virtual Card Terms periodically for changes. Your continued use of the Virtual Card services following the posting of changes will mean that you accept and agree to the changes.

12. Final provisions

12.1. CEX.IO has the right to disclose information about the Card Transactions performed by the User to third-parties, who under legal acts have the right to receive such information.

12.2. In the event of a conflict between these Virtual Card Terms and Framework agreement Quicko application, the provisions of the Framework agreement Quicko application  shall prevail.

12.3. These Virtual Card terms shall be governed by and construed in accordance with the Republic of Poland’s laws, unless otherwise expressly provided. All disputes and controversies arising out of or in connection with this website and these Virtual Card Terms shall be submitted to the Arbitral Tribunals of the Republic of Poland established by the parties. If any portion of these Virtual Card Terms shall be deemed invalid, void, or for any reason unenforceable, such portion shall be deemed severable and shall not affect the validity and enforceability of any remaining portion.

12.4. If you would like to make a complaint relating to these Virtual Card Terms, please contact us  via support@cex.io or to the contact details of the Card Issuer in section 1. If the Card Issuer does not deal with your complaint adequately, please contact us via support@cex.io.