US licenses and registrations

According to the guidance issued by Financial Crimes Enforcement Network (FinCEN), the bureau of US Treasury Management, companies that operate with virtual currencies should comply with both federal registration requirements (register as Money Services Business (MSB)) and state legislation in terms of obtaining licenses to carry out a certain type of activity.

Registration

Money Service Business registration with FinCEN.

Verify the registration status here.

Money Transmitter Licenses (MTLs)

Verify the status of each license here: NMLS ID: 1804170.

Alabama

SC Money Transmitter License, 792

Alabama Securities Commission, RSA Dexter Avenue Building, 445 Dexter Avenue, Suite 1200, Montgomery, AL 36104

Alaska

Money Transmitter License, AKMT-011590

Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th AVE, Suite 1535 Anchorage, Alaska 99501

Arkansas

Money Transmission License, 131469

Arkansas Securities Department #1 Commerce Way, Suite 402, Little Rock, Arkansas 72202

Connecticut

Money Transmission License, MT-1804170

Connecticut Department of Banking 260 Constitution Plaza Hartford, CT 06103-1800

Delaware

Check Seller, Money Transmitter License, 027793

Office of the State Bank Commissioner 1110 Forrest Avenue Dover Dover, DE 19904

District of Columbia

Money Transmitter License, MTR1804170

Department of Insurance, Securities, and Banking 1050 First Street, NE, 801, Washington, District of Columbia 20002

Florida

Money Transmitter License, FT230000264

Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399

Georgia

Seller of Payment Instruments License, 65882

Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565

Idaho

Money Transmitters License, MTL 249

Idaho Department of Finance, Securities Bureau 800 Park Boulevard, Suite 200 Boise, ID 83720-0031

Illinois

Money Transmitter License, MT.0000359

Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786

Iowa

Money Services License, 2019-0032

State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309

Kansas

Money Transmitter License, MT.0000153

Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603

Louisiana

-Sale of Checks and Money Transmitters
-Virtual Currency Business License

Louisiana Office of Financial Institutions Post Office Box 94095 Baton Rouge, LA 70804-9095

Maine

Money Transmitter License

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station Augusta, Maine 04333

Maryland

Money Transmitter License, 1804170

Maryland Commissioner of Financial Regulation 500 North Calvert Street, Suite 402 Baltimore, Maryland 21202

Minnesota

Money Transmitter License, MN-MT-1804170

Minnesota Department of Commerce and Financial Institutions Division 85 7th Place East Suite 280 St. Paul, MN 55101

Nebraska

Money Transmitter License

Nebraska Department of Banking & Finance 1526 K Street, Suite 300 P.O. Box 95006 Lincoln, NE 68508-2732

Nevada

Money Transmitter License, MT11107

Nevada Financial Institutions Division 1830 College Parkway, Ste. 100 Carson City, NV 89706

New Hampshire

Money Transmitter License, 1804170MT

New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301

New Jersey

Money Transmitter License, 1903929C22

New Jersey Department of Banking and Insurance 20 West State Street, PO Box 325 Trenton, NJ 08625

New Mexico

Money Transmission License

New Mexico Financial Institutions Division Money Services Business Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Santa Fe, NM 87505

North Carolina

Money Transmitter License, 184054

North Carolina Commissioner of Banks 316 W. Edenton Street Raleigh, NC 27603

North Dakota

Money Transmitter License, MT104354

North Dakota Department of Financial Institutions 1200 Memorial Highway Bismarck, ND 58504

Ohio

Money Transmitter License, OHMT176

Ohio Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215

Oklahoma

DOB Money Transmission License, OKDOB001

Oklahoma Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105

Oregon

Money Transmitter License, 30237

Oregon Division of Financial Regulation Licensing Section 350 Winter St., NE Room 410 Salem, OR 97301

Pennsylvania

Money Transmitter License, 112703

Pennsylvania Department of Banking and Securities Market Square Plaza 17 N. Second Street, Suite 1300 Harrisburg, PA 17101

Rhode Island

Currency Transmitter, 20203907CT

Department of Business Regulation 1511 Pontiac Ave Cranston, RI 02920

South Carolina

AG Money Transmitter License

Office of the Attorney General Money Services Division 10000 Assembly Street Columbia, SC 29201

South Dakota

Money Transmitter License, 1804170.MT

South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501

Tennessee

Money Transmitter License, 1804170

Tennessee Department of Financial Institutions 312 Rosa L. Parks Avenue, 26th Floor Nashville, TN 37243

Texas

DOB Money Transmitter License, 3223

Texas Department of Banking 2601 North Lamar Blvd Austin, TX 78075

Vermont

Money Transmitter License, 100-139

Vermont Department of Financial Regulation 89 Main Street Montpelier, VT 05620

Virginia

Money Order Seller and Money Transmitter License, MO-416

Bureau of Financial Institutions State Corporation Commission 1300 East Main Street, 8th Floor Richmond, Virginia 23218-0640

Washington

Money Transmitter License, 550-MT-117925

Institutions Division of Consumer Services 150 Israel Road, S.W. Tumwater, WA 98501

West Virginia

Money Transmitter License, WVMT-1804170

West Virginia Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302

Disclosures

Alaska

Please note that this license does not cover the transmission of virtual currency. If you are located in the State of Alaska and have a complaint, please first contact our Customer Support Team at complaint@cex.io.

If your issue is unresolved by CEX.IO CORP, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit a formal complaint form with supporting documents to the Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907)465-2521

Arizona

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page https://difi.az.gov/complaint

AZ Financial Institutions Division: (602) 771-2800 | Toll-free: (800) 544-0708

Arkansas

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file the completed complaint form https://securities.arkansas.gov/file-a-complaint-2/ by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268

Colorado

MO7 Customer Notice - COLORADO MONEY TRANSMITTERS ACT https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file it by contacting the Colorado Division of Banking. The Complaint Process All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking.

NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail. Colorado Division of Banking 1560 Broadway, Suite 975, Denver, CO 80202 Phone: 303-894-7575 Fax: 303-894-7570 E-mail: DORA_BankingWebsite@state.co.us

District of Columbia

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC 20002 Phone: (202) 727-8000 Fax: (202) 354-1085 E-mail: disbcomplaints@dc.gov Consumer Complaint Form Mail-in Version https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf

Florida

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING CEX.IO A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

U.S. currency is legal tender backed by the U.S. government.

Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.

The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.

Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online: https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required. Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 850-487-9687 FL

Georgia

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file it by contacting the Georgia Department of Banking and Finance - Consumer Resources: https://consumer.georgia.gov/resolve-your-dispute/how-do-i-file-complaint

Illinois

If you are located in the State of Illinois and have a complaint, please first contact Customer Support at complaint@cex.io. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at https://idfpr.illinois.gov/admin/complaints.html

Kansas

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file it by contacting the Office of the State Bank Commissioner.If submitting electronically, submit your complaint here: https://www.osbckansas.org/consumers/file-a-complaint/ Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: (785) 371-1229 Email: complaints@osbckansas.org

Louisiana

Please note the money transmission license issued to CEX.IO by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, you may file it by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send to OFI (http://www.ofi.state.la.us /) by mail, email, or fax.

Please note the following disclosures associated with virtual currency:

- Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

- Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.

- Transaction in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.

- Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.

- The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.

- Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.

- Customers should perform research before purchasing or investing in virtual currency.

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CEX.IO (License #1804170 / NMLS ID # 1804170) at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, phone (888) 784-0136.

Minnesota

CEX.IO is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact our Customer Support Team via email at complaint@cex.io. You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about CEX.IO at https://www.consumerfinance.gov/ or by phone at (855) 411-2372.

Mississippi

Nevada

CEX.IO Corp is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by CEX.IO.

New Hampshire

Department of Justice at (603) 271-3641.

North Dakota

CEX.IO Corp is licensed by the North Dakota Department of Financial Institutions as a money transmitter. If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission services provided by CEX.IO, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.

Oregon

If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: http://dfr.oregon.gov/ for additional information.

Pennsylvania

CEX.IO Corp is licensed by the Pennsylvania Department of Banking and Security as a money transmitter. If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission services provided by CEX.IO, you may contact the Consumer Service of the Pennsylvania Department of Banking and Security at: +1 (800) 722-2657

Compliance Office phone: +1 (717) 772-3889

Email: RA-AskCompliance@pa.gov

Website link to file a complaint

Consumer Financial Protection Bureau
Phone:
+1 (855) 411-2372
TTY/TDD:
+1 (855) 729-2372.

Rhode Island

Virtual currency and virtual currency transactions are not insured by any government agency. CEX.IO does not maintain any private virtual currency or cybersecurity insurance policy.

Trades and outbound transfers of virtual currency are irrevocable. The date or time when the transfer or exchange is made and your account is debited may differ from the date or time when you initiate the instruction to make the transfer or exchange.

Please refer to the Customer Terms of Use for details regarding your rights and responsibilities.

South Dakota

South Dakota customers can contact the division with questions or complaints about the licensee’s money transmission services. South Dakota Division of Banking, (605) 773-3421.

Tennessee

Please note that this license and the required surety bond does not cover the transmission of virtual currency. CEX.IO is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

If you have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding CEX.IO CORP’s money transmission activity, please direct your complaint to: https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html or call the Tenneessee Department of Financial Institutions at 1-800-778-4215.

Texas

If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support at complaint@cex.io. If you still have an unresolved complaint regarding our money transmission or currency exchange activity, please direct your complaint to https://www.dob.texas.gov/money-services-businesses/how-file-complaint : Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free) or please visit www.dob.texas.gov for additional information.

Virginia

CEX.IO Corp. d/b/a CEX.IO is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency.

Washington

Fraudulent transactions may result in the loss of your money with no recourse. A schedule of all fees and charges we may assess on a transaction can be found at https://cex.io/fee-schedule. In addition, please note the following disclosures associated with transactions with virtual currency

Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation.

Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.

You are exclusively responsible for ensuring the security of your account, your own trades, trade cancellations, deposits, and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team at complaint@cex.io. We make no representations that we will be able to correct such mistakes.