US licenses and registrations
According to the guidance issued by Financial Crimes Enforcement Network (FinCEN), the bureau of US Treasury Management, companies that operate with virtual currencies should comply with both federal registration requirements (register as Money Services Business (MSB)) and state legislation in terms of obtaining licenses to carry out a certain type of activity.
Registration
Money Service Business registration with FinCEN.
Verify the registration status here.
Money Transmitter Licenses (MTLs)
Verify the status of each license here: NMLS ID: 1804170.
Alabama
Money Transmitter License, 792
Alabama Securities Commission
445 Dexter Ave., Suite 12000
Montgomery, AL 36104
(334) 242-2984
Alaska
Money Transmitter License, AKMT-011590
Please note that this license does not cover the transmission of virtual currency. If you are located in the State of Alaska and have a complaint, please first contact our Customer Support Team at complaint@cex.io.
If your issue is unresolved by CEX.IO CORP. +1 888 814 1188 (Toll-free), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
Division of Banking and Securities
550 W 7th Ave, STE 1850
Anchorage, AK 99501
(907) 269-8140
Arkansas
Money Transmitter License, 131469
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
(501)-324-9268
(501)-324-9260
Connecticut
Money Transmission License, MT-1804170
Connecticut Department of Banking
260 Constitution Plaza
Hartford CT 06103-1800
(860) 240-8200 toll free: (800) 831-7225
Delaware
Check Seller, Money Transmitter License, 027793
Office of the State Bank Commissioner
555 E. Loockerman Street, Suite 210
Dover, DE 19901
(302) 739-4235
District of Columbia
Money Transmitter License, MTR1804170
District of Columbia Department of Financial Insurance, Securities, and Banking
1050 First St., NE, Suite 801, Washington, DC 20002
(202) 727-8000
Florida
Money Transmitter License, FT230000264
NOTICE: By the Florida Office of Financial Regulation
BY GRANTING CEX.IO A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.
- U.S. currency is legal tender backed by the U.S. government.
- Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
- The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
- Holding digital and virtual currencies carries exchange rate and other types of risk.
POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.
If you have a question or complaint, please contact our Customer Support Team toll-free at (845) 834-8017.
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399
(850) 413-3137
Georgia
Seller of Payment Instruments License, 65882
Georgia Department of Banking and Finance
Money Services Businesses
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
(770) 986-1633
Idaho
Money Transmitters License, MTL 249
Idaho Department of Finance
800 Park Boulevard, Suite 200
Boise, ID 83712
(208) 332-8000
Illinois
Money Transmitter License, MT.0000359
If you are located in the State of Illinois and have a complaint, please first contact Customer Support at complaint@cex.io. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp
Illinois Department of Financial and Professional Regulation
Consumer Credit Section
100 West Randolph Street 9-100
Chicago, IL 60601
(888) 473-4858
Iowa
Money Services License, 2019-0032
State of Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moines, IA 50309
(515) 281-4014
Kansas
Money Transmitter License, MT.0000153
Office of the State Bank Commissioner
Consumer and Mortgage Lending Division
700 SW Jackson St., Suite 300
Topeka, KS 66603
(785) 380-3939
Louisiana
Sale of Checks and Money Transmitter
CEX.IO CORP. is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The license issued to CEX.IO CORP. by the Louisiana Office of Financial Institutions covers money transmission operating within the state of Louisiana.
Virtual Currency Business License
CEX.IO CORP. is licensed by the Louisiana Office of Financial Institutions as a Virtual Currency Business Activity provider. The license issued to CEX.IO CORP. by the Louisiana Office of Financial Institutions covers engagement in virtual currency business activity in the state of Louisiana.
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095
(225) 925-4660
Maine
Money Transmitter License
Dept. of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04345
(207) 624-8527
Maryland
Money Transmitter License, 12-1804170
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CEX.IO (License # 12-1804170 / NMLS ID # 1804170) at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, phone (888) 784-0136. You can visit NMLS Consumer Access website to verify the licensing status of CEX.IO Corp.
Maryland Commissioner of Financial Regulation
1100 North Eutaw Street, Suite 611
Baltimore, Maryland 21201
(888) 784-0136
Minnesota
Money Transmitter License, MN-MT-1804170
CEX.IO is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact our Customer Support Team by phone at: (845) 834-8017 or via email at complaint@cex.io. You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about CEX.IO athttps://www.consumerfinance.gov/ or by phone at (855) 411-2372.
Minnesota Department of Commerce
Financial Institutions Division
85 7th Place East Suite 500
St. Paul MN 55101
(651) 539-1500
https://mn.gov/commerce/industries/financial-institutions/money-transmission
Nebraska
Money Transmitter License
Financial Institutions Division
Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508
(402) 471-2171
Nevada
Money Transmitter License, MT11107
State of Nevada
Department of Business & Industry
Financial Institutions
1830 College Parkway, Suite 100
Carson City, NV 89706
(775) 684-2970
New Hampshire
Money Transmitter License, 22937-MT
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
(603) 271-3561
New Jersey
Money Transmitter License, 1903929C22
New Jersey Department of Banking and Insurance
20 West State Street, PO Box 325
Trenton, NJ 08625
(609) 292-7272
New Mexico
Money Transmission License
Financial Institutions Division
Money Services Business Unit
PO Box 25101
Santa Fe, New Mexico 87504
(505) 476-4885
North Carolina
Money Transmitter License, 184054
North Carolina Commissioner of Banks
316 W. Edenton Street
Raleigh, NC 27603
(919) 733-3016
North Dakota
Money Transmitter License, MT104354
North Dakota Department of Financial Institutions. Consumer Division
1200 Memorial Hwy Bismarck, ND 58504
(701) 328-9933
Ohio
Money Transmitter License, OHMT176
Ohio Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215
(614) 728-8400
Oklahoma
Money Transmission License, OKDOB001
Oklahoma Banking
Department
Columbus, OH 43215
2900 North Lincoln Boulevard
Oklahoma City, OK 73105
Oregon
Money Transmitter License, 30237
If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: http://dfr.oregon.gov/ for additional information.
Oregon Division of Financial Regulation
350 Winter Street NE Room 410
Salem, OR 97309
(503) 378-4140
Rhode Island
Currency Transmitter, 20203907CT
Virtual currency and virtual currency transactions are not insured by any government agency. CEX.IO does not maintain any private virtual currency or cybersecurity insurance policy.
Trades and outbound transfers of virtual currency are irrevocable. The date or time when the transfer or exchange is made and your account is debited may differ from the date or time when you initiate the instruction to make the transfer or exchange.
Please refer to the Customer Terms of Use for details regarding your rights and responsibilities.
Department of Business Regulation
Division of Banking
1511 Pontiac Avenue
Cranston, Rhode Island 02920
(401) 462-9500
South Carolina
Money Transmitter License
Office of the Attorney General
Money Services Division
1000 Assembly Street
Columbia, SC 29201
(803) 734-1221
South Dakota
Money Transmitter License, 1804170.MT
South Dakota Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501
(605) 773-3421
Tennessee
Money Transmitter License, 1804170
Please note that this license and the required surety bond does not cover the transmission of virtual currency. CEX.IO is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
Tennessee Department of Financial Institutions
Tennessee Tower, 26th Floor
312 Rose L. Parks Avenue
Nashville, TN 37243
(615) 741-2236
Texas
Money Transmitter License, 3223
If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support at complaint@cex.io. If you still have an unresolved complaint regarding our money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free) or please visit www.dob.texas.gov for additional information.
Texas Department of Banking
2601 North Lamar Blvd
Austin, Texas, 78705
(512) 475-1300
Vermont
Money Transmitter License, 100-139
Department of Financial Regulation
Consumer Services
89 Main Street, Montpelier, VT 05620 - 3101
(833) 337-4685
Virginia
Money Order Seller and Money Transmitter License, MO-416
CEX.IO Corp. d/b/a CEX.IO is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency.
Virginia State Corporation Commission
Bureau of Financial Institutions
1300 East Main Street, Suite 800
P.O. Box 640
Richmond, Virginia 23218-0640
(804) 371-9657
(804) 371-9416 Fax
Washington
Money Transmitter License, 550-MT-1804170
Fraudulent transactions may result in the loss of your money with no recourse. A schedule of all fees and charges we may assess on a transaction can be found at https://cex.io/fee-schedule. In addition, please note the following disclosures associated with transactions with virtual currency
- Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation.
- Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.
- You are exclusively responsible for ensuring the security of your account, your own trades, trade cancellations, deposits, and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team at complaint@cex.io. We make no representations that we will be able to correct such mistakes.
State of Washington - Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W., Tumwater, WA 98501
(877) 746-4334
West Virginia
Money Transmitter License, WVMT-1804170
CEX.IO is licensed by the Virginia State Corporation Commission as a money transmitter. Such license does not cover the transmission of virtual currency.
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
(304) 558-2294