Cookie Policy
Last update: 23rd of April, 2025
This Cookie Policy explains how CEX.IO ('we', 'our', 'us') uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies under this policy.
1. What Are Cookies?
Cookies are small text files used to store bits of information on your device when you access our website through your browser. These files help ensure the website functions correctly and securely, enhance your overall browsing experience, and allow us to understand how the site is performing — including what works well and where improvements may be needed.
2. Purposes of the use of cookies
We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Sites, analyse trends, and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our Sites are most visited and difficulties our visitors may experience in accessing our Sites. With this knowledge, we can improve the quality of your experience on the Platform by recognising and delivering more of the most desired features and information, as well as by resolving access difficulties.
We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalised experience when using our Sites.
3. Cookie types
First-party cookies are put on your device directly by the website you are visiting, while third-party cookies are placed on your device, not by the website you are visiting, but by a third party like an advertiser or an analytic system.
We use third party service provider(s), to assist us in better understanding the use of our Sites. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Sites, what products are browsed, and general transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Sites and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Sites other than to assist us.
4. Cookie Category
We use the following categories of cookies on our website:
Technical or Necessary Cookies
These cookies are essential for the proper functioning of our website and cannot be disabled in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms. Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences.
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
Analytics
Analytical cookies, which require your prior consent, help us understand how visitors interact with the website, such as which pages are visited and how users navigate. This information is anonymised where possible and used to improve website functionality and performance.
Google Analytics
We use Google Analytics, which uses cookies and similar technologies to collect and analyse information about use of the website and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our site. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (gtm.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Do Not Track
We acknowledge that some browsers offer a 'Do Not Track' (DNT) feature. Currently, our website does not respond to DNT signals. However, we provide comprehensive cookie management options through our cookie banner, allowing you to customize your preferences at any time.
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns. These cookies are used to deliver advertisements more relevant to you and your interests.
5. Cookie Preferences and Consent
To facilitate easier customization of your cookie preferences and similar technologies, we have implemented a cookie window, the appearance, and settings of which may vary depending on your region. User settings are saved for a period of 60 days, after which you can change them, or at any time by clicking on'Consent Preferences' icon located at the bottom left corner of every page.
The Cookie Settings provide detailed information about each cookie used, including its name, description, and duration. You can also use this interface to enable or disable cookies by category.
In some cases, we may use cookies and similar technologies to collect personal information, or information that becomes personal information if we combine it with other information. In such cases our Privacy Policy (https://cex.io/privacy ) will apply in addition to this Cookie Policy.
We use cookies and similar technologies to personalise content and ads, provide social media features, and analyse our traffic. With your prior consent, we may share information about your use of our site with our social media, advertising, and analytics partners. These third parties may combine it with other information you’ve provided to them or that they’ve collected from your use of their services.
Withdrawing Consent
You can withdraw your consent at any time by revisiting the Cookie Settings and modifying your preferences by following the ‘Consent Preferences’ icon available at the bottom left corner of our website. Additionally, you can adjust your browser settings to delete cookies or prevent them from being stored.
Managing Cookies
You have the right to decide whether to accept or reject cookies and have the ability to change your preferences at any time via the ‘Consent Preferences’ icon at the bottom left corner of the website. If you choose to reject cookies, you may still use our website, though some functionality may be limited. You can also configure your browser to block or alert you about cookies.
Mobile Application Preferences (IDFA, ATT, and Advertising IDs)
If you are using our mobile application, we also collect Advertising Identifiers, such as IDFA (Identifier for Advertisers) for iOS users or Google Advertising ID for Android users. These identifiers help us personalize the advertisements shown to you based on your interests and app usage.
CEX.IO App iOS Users:
For iOS users, the App Tracking Transparency (ATT) framework requires us to request your permission before tracking your activity across other companies' apps or websites for advertising purposes. You can enable or disable app tracking permissions at any time by following the steps described in the iPhone User Guide.
CEX.IO App Android Users:
For Android users, Google provides the Google Advertising ID, which can be reset or disabled at any time. For more details on how Google handles advertising and user privacy, please refer to Google's Privacy & Terms.
6. Changes to This Cookie Policy
We may revise this Cookie Policy from time to time. Where material changes are made, we will inform users via a notice on our website and request renewed consent where necessary.
If we consider that your rights may be affected by any such changes, we will request you to confirm your consideration and acceptance prior to continuing our relationship with you.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us through our Help Center, or via email dpo@cex.io.