General Risk Warning

Last update: 25 August 2026

GENERAL RISK WARNING. NO ADVICE. USER RESPONSIBILITY.

This General Risk Warning, No Advice and User Responsibility Notice (the “Risk Warning”) is provided by the CEX.IO legal entity identified in the Terms applicable to your Account (the “Applicable CEX.IO Entity”, “CEX.IO”, “we”, “us” or “our”) to inform you (“you” or the “User”) of certain material risks associated with Digital Assets and the use of the Platform and the Services.

This Risk Warning forms an integral part of the Terms and is incorporated into the Terms by reference. It is supplemented by any entity-specific, jurisdiction-specific or product-specific risk warning or disclosure made available to you. In the event of any inconsistency, the more specific warning or disclosure shall apply to the relevant Service or Transaction.

Before opening an Account, accessing or using the Platform, using any Service or entering into any Transaction, you must carefully read and understand this Risk Warning and the Terms. By accessing or using the Platform or any Service, you acknowledge that you have read, understood and accepted this Risk Warning and that you are able to bear the economic, technological, legal, regulatory, tax and operational risks associated with Digital Assets and the Services, including the risk of partial or total loss. If you do not understand the nature of any Digital Asset, Service, Transaction or associated risk, you must not proceed.

Regulatory Status and Consumer Protection Notice

The regulatory status of the Applicable CEX.IO Entity and the legal and regulatory protections available to you depend on the Applicable CEX.IO Entity, the relevant Service and the jurisdiction in which the Service is provided.

Any licence, registration or regulatory status referred to in the Terms, on the Platform or in the Legal section applies only to the specific CEX.IO entity, activities and jurisdictions expressly identified. It does not constitute an approval, recommendation or endorsement by any regulatory authority of CEX.IO, the Platform, the Services or any Digital Asset.

Digital Asset Services may fall outside the scope of any financial ombudsman, compensation scheme, deposit guarantee, investor-protection scheme or similar protection, except to the extent expressly stated in the applicable Terms or required by Applicable Law. This means that you may not be able to refer a complaint to an external ombudsman or claim compensation if something goes wrong, including if the Applicable CEX.IO Entity is unable to meet its obligations.

Nothing in the Terms or this Risk Warning shall be construed as conferring any complaint right, ombudsman right, compensation-scheme right, deposit-protection right or similar right except to the extent such right is expressly available under Applicable Law.

Digital Assets are high-risk and highly volatile. The value of Digital Assets may rise or fall significantly, and you may lose all or a substantial part of the value of your Digital Assets. Digital Asset transactions may be irreversible and may be affected by fraud, cyber incidents, technical failures, market disruption, liquidity constraints, delisting, network congestion, forks, protocol events, regulatory changes and other events outside CEX.IO’s control. Digital Assets and related Services may not be protected by any compensation scheme, insurance arrangement or other loss-protection mechanism.

No Advice

Unless expressly stated otherwise in the applicable Terms or product documentation, the Services are provided on an execution-only basis.

Unless expressly stated otherwise by CEX.IO in writing and to the extent required by Applicable Law, CEX.IO does not provide investment advice, financial advice, legal advice, tax advice, personal recommendations or any other form of regulated or professional advice.

Nothing on the Platform, in the Terms, in this Risk Warning, in any market data, chart, research material, educational content, product description, asset summary, staking information, communication, notification or other material made available by CEX.IO shall be treated as advice, a recommendation, a personal recommendation, an endorsement, an invitation or a solicitation to buy, sell, hold, stake, transfer, convert or otherwise transact in any Digital Asset or to use any particular Service.

CEX.IO does not assess, and shall not be deemed to assess, the merits, suitability or appropriateness of any Transaction, Digital Asset or Service for you, except to the extent required by Applicable Law. You are solely responsible for deciding whether any Digital Asset, Transaction or Service is appropriate for you, taking into account your financial situation, risk tolerance, knowledge, experience, objectives and legal, regulatory and tax circumstances. You should conduct your own due diligence and seek independent professional advice where appropriate.

Your use of the Platform and the Services may be subject to onboarding controls, appropriateness assessments, risk warnings, customer categorisation, cooling-off mechanisms, transfer-of-funds information requirements and other compliance measures which CEX.IO may apply from time to time in order to satisfy applicable legal and regulatory obligations.

Digital Asset Risks

Digital Assets are susceptible to fraud, cybersecurity threats and irreversible loss. By using the Platform or any Service, you expressly acknowledge, understand and accept the following risks.

Risk of Fraud

By engaging in Transactions involving Digital Assets through the Platform, you acknowledge and understand that the nature of Digital Assets may expose you to an increased risk of fraud and deceptive practices. Fraudulent schemes may include, without limitation, impersonation of legitimate businesses, investment scams, romance scams, social-engineering attacks, phishing or misuse of compromised accounts.

Because Digital Assets are transferred on decentralised networks and Transactions may be final once executed, it may be impossible to stop, reverse or recover assets transferred as a result of fraud, mistake or unauthorised activity. You are solely responsible for verifying the authenticity of communications, websites, instructions, recipients and counterparties before authorising any Transaction.

Cybersecurity Threats

Digital Assets and related services may be subject to attacks by hackers, malware, phishing attempts, credential compromise or other unauthorized access attempts targeting blockchain networks, accounts, wallets, private keys, APIs, third-party vendors or other infrastructure.

Due to the digital and pseudonymous nature of Digital Assets, malicious actors may attempt to gain unauthorized access to your Account, login credentials, Security Credentials, API keys, wallet information or devices to steal your assets. These risks may result in the permanent and irrecoverable loss of Digital Assets.

Irretrievable Loss of Digital Assets

Digital Asset transfers are generally irreversible by design. Once executed, broadcast, settled or recorded on a blockchain, a Transaction may not be capable of cancellation, reversal or modification. This applies in cases of mistaken, unauthorised or fraudulent transfers.

You acknowledge that the immutability and finality of blockchain transactions may lead to the permanent loss of funds if incorrect Transaction Details are provided or if your Account, device, wallet, credentials or other access method is compromised.

Technological Failures and Platform Outages

The Platform, the Services, wallet infrastructure, blockchain networks, APIs, access portals and related systems may be affected by technical disruptions, outages, congestion, cyber incidents, system errors, maintenance, third-party failures or other events that impair your ability to access, control, use, buy, sell, convert, transfer, stake, withdraw or otherwise deal with Digital Assets.

These events may occur with or without notice and may result in delays, failed Transactions, missed opportunities or temporary or permanent inability to transact.

Price Volatility Risk

Digital Assets are volatile and may experience rapid and substantial price changes, including sharp increases or decreases over short periods. You may lose some or all of the value of your Digital Assets.

You should only transact after evaluating whether the relevant Digital Asset, Transaction or Service is appropriate for your financial situation and risk tolerance.

Liquidity, Delisting and Network Congestion Risk

Market liquidity for Digital Assets may be limited or deteriorate quickly. Trading halts, delistings, order-book illiquidity, protocol outages or upgrades, blockchain congestion, fee spikes, forks, protocol events or other market or network conditions may delay, restrict or prevent your ability to buy, sell, convert, transfer, stake or withdraw Digital Assets.

In some cases, such actions may occur without prior notice in order to comply with law, address security or operational concerns, or as otherwise permitted under the Terms. Delays, restrictions or unavailability may result in financial loss.

Regulatory Risk

The legal and regulatory treatment of Digital Assets is evolving. Laws, regulations, policies, guidance and enforcement approaches may change or be newly introduced in any relevant jurisdiction.

Such changes may adversely affect the legality, availability, transferability, value or use of the Services or any specific Digital Asset and may impact your ability to buy, sell, transfer, convert, stake, withdraw or hold Digital Assets.

No Insurance or Loss Protection

Digital Assets held or transacted through the Platform may not be insured, guaranteed or protected by any governmental agency, compensation scheme, private insurance arrangement or other loss-protection mechanism against theft, loss, unauthorised access, fraud, cyber incident, market loss, technical failure or other loss event.

User Responsibility

You are solely responsible for maintaining the security and confidentiality of your login credentials, Security Credentials, two-factor authentication, wallet information, devices, API keys and other access methods.

You must promptly notify CEX.IO of any suspected unauthorized, mistaken, accidental, suspicious or erroneous Transaction or Account activity. To the fullest extent permitted by Applicable Law, any delay or failure to notify CEX.IO may materially limit CEX.IO’s ability to assist with locating, freezing, recovering or otherwise taking remedial steps in relation to assets or Transactions and may prejudice or adversely affect any rights you may have to dispute the relevant Transaction.

Tax Responsibility

You are solely responsible for determining, reporting and paying all taxes, duties, levies, charges, withholdings and similar fiscal liabilities that may arise from your access to or use of the Platform, the Services, any Digital Asset or any Transaction.

CEX.IO does not provide tax advice and does not calculate, withhold or remit taxes on your behalf unless expressly required by Applicable Law.

Fees and Charges

CEX.IO may charge fees, commissions, spreads, network fees, processing fees, withdrawal fees, third-party charges and other amounts in connection with the purchase, sale, exchange, conversion, transfer, withdrawal or other use of Digital Assets and related Services.

Such fees and charges may be assessed as a fixed amount, a percentage of the Transaction value, a spread or otherwise, depending on the type of Transaction, Digital Asset, market conditions, Service, payment method or other applicable factor.

Applicable fees and charges are described in the Terms, the applicable fee schedule, the Limits and Commissions page or the relevant transaction flow. You acknowledge that fees and charges may be applied at the time of Transaction execution and may be deducted automatically from your available balance in the relevant Fiat Currency or Digital Asset, unless expressly stated otherwise.

No fiduciary duty, advisory duty, trustee duty, portfolio-management duty or similar duty arises between CEX.IO and the User by reason only of the User’s access to the Platform or use of the Services.