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US licenses and registrations

According to the guidance issued by Financial Crimes Enforcement Network (FinCEN), the bureau of US Treasury Management, companies that operate with virtual currencies should comply with both federal registration requirements (register as Money Services Business (MSB)) and state legislation in terms of obtaining licenses to carry out a certain type of activity.

Registration

Money Service Business registration with FinCEN.

Verify the registration status here.

Money Transmitter Licenses (MTLs)

Verify the status of each license here: NMLS ID: 1804170.

Alabama

Money Transmitter License, 792

Alabama Securities Commission

445 Dexter Ave., Suite 12000

Montgomery, AL 36104

(334) 242-2984

http://asc.alabama.gov

Alaska

Money Transmitter License, AKMT-011590

Please note that this license does not cover the transmission of virtual currency. If you are located in the State of Alaska and have a complaint, please first contact our Customer Support Team at complaint@cex.io.

If your issue is unresolved by CEX.IO CORP. +1 888 814 1188 (Toll-free), please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Division of Banking and Securities

550 W 7th Ave, STE 1850

Anchorage, AK 99501

(907) 269-8140

https://commerce.alaska.gov

Arkansas

Money Transmitter License, 131469

Arkansas Securities Department

1 Commerce Way, Suite 402

Little Rock, Arkansas 72202

(501)-324-9268

(501)-324-9260

ASDinfo@arkansas.gov

Arkansas Securities Dep. complaint form

Connecticut

Money Transmission License, MT-1804170

Connecticut Department of Banking

260 Constitution Plaza

Hartford CT 06103-1800

(860) 240-8200 toll free: (800) 831-7225

https://portal.ct.gov/DOB

Delaware

Check Seller, Money Transmitter License, 027793

Office of the State Bank Commissioner

555 E. Loockerman Street, Suite 210

Dover, DE 19901

(302) 739-4235

https://banking.delaware.gov

Florida

Money Transmitter License, FT230000264

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING CEX.IO A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

  1. U.S. currency is legal tender backed by the U.S. government.
  2. Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.
  3. The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.
  4. Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact our Customer Support Team toll-free at (845) 834-8017.

Florida Office of Financial Regulation

200 E. Gaines Street

Tallahassee, FL 32399

(850) 413-3137

https://www.flofr.gov

Georgia

Seller of Payment Instruments License, 65882

Georgia Department of Banking and Finance

Money Services Businesses

2990 Brandywine Road, Suite 200

Atlanta, GA 30341-5565

(770) 986-1633

https://dbf.georgia.gov

Idaho

Money Transmitters License, MTL 249

Idaho Department of Finance

800 Park Boulevard, Suite 200

Boise, ID 83712

(208) 332-8000

https://www.finance.idaho.gov

Illinois

Money Transmitter License, MT.0000359

If you are located in the State of Illinois and have a complaint, please first contact Customer Support at complaint@cex.io. If you still have an unresolved complaint or for suspected violations of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial Institutions at 1-888-473-4858, or submit an online complaint at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp

Illinois Department of Financial and Professional Regulation

Consumer Credit Section

100 West Randolph Street 9-100

Chicago, IL 60601

(888) 473-4858

https://idfpr.illinois.gov/

Iowa

Money Services License, 2019-0032

State of Iowa Division of Banking

200 E. Grand Avenue, Suite 300

Des Moines, IA 50309

(515) 281-4014

https://www.idob.state.ia.us

Kansas

Money Transmitter License, MT.0000153

Office of the State Bank Commissioner

Consumer and Mortgage Lending Division

700 SW Jackson St., Suite 300

Topeka, KS 66603

(785) 380-3939

https://www.osbckansas.org

Louisiana

Sale of Checks and Money Transmitter

CEX.IO CORP. is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The license issued to CEX.IO CORP. by the Louisiana Office of Financial Institutions covers money transmission operating within the state of Louisiana.

Virtual Currency Business License

CEX.IO CORP. is licensed by the Louisiana Office of Financial Institutions as a Virtual Currency Business Activity provider. The license issued to CEX.IO CORP. by the Louisiana Office of Financial Institutions covers engagement in virtual currency business activity in the state of Louisiana.

Louisiana Office of Financial Institutions

Post Office Box 94095

Baton Rouge, LA 70804-9095

(225) 925-4660

http://www.ofi.state.la.us

Maine

Money Transmitter License

Dept. of Professional & Financial Regulation

Bureau of Consumer Credit Protection

35 State House Station

Augusta, ME 04345

(207) 624-8527

https://www.maine.gov/pfr/consumercredit

Maryland

Money Transmitter License, 12-1804170

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CEX.IO (License # 12-1804170 / NMLS ID # 1804170) at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, phone (888) 784-0136. You can visit NMLS Consumer Access website to verify the licensing status of CEX.IO Corp.

Maryland Commissioner of Financial Regulation

1100 North Eutaw Street, Suite 611

Baltimore, Maryland 21201

(888) 784-0136

https://www.dllr.state.md.us/finance/

Minnesota

Money Transmitter License, MN-MT-1804170

CEX.IO is committed to combating fraud. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact our Customer Support Team by phone at: (845) 834-8017 or via email at complaint@cex.io. You may also submit a complaint to the Minnesota Department of Commerce by phone at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East Suite 280 Saint Paul, Minnesota 55101. You may also contact the Consumer Financial Protection Bureau for questions or complaints about CEX.IO athttps://www.consumerfinance.gov/ or by phone at (855) 411-2372.

Minnesota Department of Commerce

Financial Institutions Division

85 7th Place East Suite 500

St. Paul MN 55101

(651) 539-1500

https://mn.gov/commerce/industries/financial-institutions/money-transmission

Nebraska

Money Transmitter License

Financial Institutions Division

Department of Banking and Finance

PO Box 95006

1526 K St #300

Lincoln, NE 68508

(402) 471-2171

https://ndbf.nebraska.gov

Nevada

 

Money Transmitter License, MT11107

State of Nevada

Department of Business & Industry

Financial Institutions

1830 College Parkway, Suite 100

Carson City, NV 89706

(775) 684-2970

https://fid.nv.gov/

New Hampshire

 

Money Transmitter License, 22937-MT

New Hampshire Banking Department

53 Regional Drive, Suite 200

Concord, NH 03301

(603) 271-3561

https://www.nh.gov/banking/

New Jersey

Money Transmitter License, 1903929C22

New Jersey Department of Banking and Insurance

20 West State Street, PO Box 325

Trenton, NJ 08625

(609) 292-7272

https://www.state.nj.us/dobi/index.html

New Mexico

Money Transmission License

Financial Institutions Division

Money Services Business Unit

PO Box 25101

Santa Fe, New Mexico 87504

(505) 476-4885

http://www.rld.state.nm.us

North Carolina

Money Transmitter License, 184054

North Carolina Commissioner of Banks

316 W. Edenton Street

Raleigh, NC 27603

(919) 733-3016

https://www.nccob.gov/

North Dakota

Money Transmitter License, MT104354

North Dakota Department of Financial Institutions. Consumer Division

1200 Memorial Hwy Bismarck, ND 58504

(701) 328-9933

dfi@nd.gov 

https://www.nd.gov/dfi/file-complaint

Ohio

Money Transmitter License, OHMT176

Ohio Division of Financial Institutions

77 South High Street, 21st Floor

Columbus, OH 43215

(614) 728-8400

https://www.com.ohio.gov/fiin/

Oklahoma

Money Transmission License, OKDOB001

Oklahoma Banking

Department

Columbus, OH 43215

2900 North Lincoln Boulevard

Oklahoma City, OK 73105

https://oklahoma.gov/banking.html

Oregon

Money Transmitter License, 30237

If you are located in the State of Oregon and have a complaint, please first contact our Customer Support Team at complaint@cex.io. If you still have an unresolved complaint regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, Oregon 97309-0405; +1 (866) 814-9710 (toll-free in the USA). Please visit: http://dfr.oregon.gov/ for additional information.

Oregon Division of Financial Regulation

350 Winter Street NE Room 410

Salem, OR 97309

(503) 378-4140

https://dfr.oregon.gov

Rhode Island

Currency Transmitter, 20203907CT

Virtual currency and virtual currency transactions are not insured by any government agency. CEX.IO does not maintain any private virtual currency or cybersecurity insurance policy.

Trades and outbound transfers of virtual currency are irrevocable. The date or time when the transfer or exchange is made and your account is debited may differ from the date or time when you initiate the instruction to make the transfer or exchange.

Please refer to the Customer Terms of Use for details regarding your rights and responsibilities.

Department of Business Regulation

Division of Banking

1511 Pontiac Avenue

Cranston, Rhode Island 02920

(401) 462-9500

http://www.dbr.ri.gov

South Carolina

Money Transmitter License

Office of the Attorney General

Money Services Division

1000 Assembly Street

Columbia, SC 29201

(803) 734-1221

http://www.scag.gov/civil/money-services

South Dakota

Money Transmitter License, 1804170.MT

South Dakota Division of Banking

1601 N. Harrison Avenue, Suite 1

Pierre, SD 57501

(605) 773-3421

https://dlr.sd.gov/banking/

Tennessee

Money Transmitter License, 1804170

Please note that this license and the required surety bond does not cover the transmission of virtual currency. CEX.IO is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.

Tennessee Department of Financial Institutions

Tennessee Tower, 26th Floor

312 Rose L. Parks Avenue

Nashville, TN 37243

(615) 741-2236

https://www.tn.gov/tdfi.html

Texas

Money Transmitter License, 3223

If you have a complaint or believe you may be the subject of a fraud induced wire transfer, please first contact Customer Support at complaint@cex.io. If you still have an unresolved complaint regarding our money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free) or please visit www.dob.texas.gov for additional information.

Texas Department of Banking

2601 North Lamar Blvd

Austin, Texas, 78705

(512) 475-1300

http://www.dob.texas.gov

Vermont

Money Transmitter License, 100-139

Department of Financial Regulation

Consumer Services

89 Main Street, Montpelier, VT 05620 - 3101

(833) 337-4685

https://dfr.vermont.gov

Virginia

Money Order Seller and Money Transmitter License, MO-416

CEX.IO Corp. d/b/a CEX.IO is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency.

Virginia State Corporation Commission

Bureau of Financial Institutions

1300 East Main Street, Suite 800

P.O. Box 640

Richmond, Virginia 23218-0640

(804) 371-9657

(804) 371-9416 Fax

www.scc.virginia.gov

Washington

Money Transmitter License, 550-MT-1804170

Fraudulent transactions may result in the loss of your money with no recourse. A schedule of all fees and charges we may assess on a transaction can be found at https://cex.io/fee-schedule. In addition, please note the following disclosures associated with transactions with virtual currency

  1. Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation.
  2. Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may result in the loss of your money with no recourse.
  3. You are exclusively responsible for ensuring the security of your account, your own trades, trade cancellations, deposits, and withdrawals and are responsible for any errors or liabilities incurred therein. In the event of such errors, please contact our Customer Support Team at complaint@cex.io. We make no representations that we will be able to correct such mistakes.

State of Washington - Department of Financial Institutions

Division of Consumer Services

150 Israel Road, S.W., Tumwater, WA 98501

(877) 746-4334

https://dfi.wa.gov/

West Virginia

Money Transmitter License, WVMT-1804170

CEX.IO is licensed by the Virginia State Corporation Commission as a money transmitter. Such license does not cover the transmission of virtual currency.

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306

Charleston, WV 25302

(304) 558-2294

https://dfi.wv.gov